Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Dirty sheets

Posted Jul 15, 2014
It was ok. They did not clean the room properly. The sheet were dirty.
Comment from Hotel Management
Jul 15, 2014 by Andrea, Hotel Management
Dear Saint, You indicated in your hotel review hat your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 10, 2014
Great easy going stay. No issues. Service was great.
Comment from Hotel Management
Jul 15, 2014 by Andrea, Hotel Management
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
4 out of 5
Recommended
for Families
by A verified traveler from New York, USA

We arrived late night, we just stay for over night

Posted Jul 6, 2014
Pros: The room is spacious, and clean. Swimming pool is big and the water is very clean, they open till 12:00 am. even the sign said to 11:00pm
Cons: If the they could provide free breakfast, then will be great.
Location: Its very convenience, there are lots of fast food restaurant near by.
This hotel is very clean, and hotel facilities are in good condition. My kids like it so much. We will definitely stay here next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire England uk

nice area, varied restaurants , and shops close by

Posted Jul 5, 2014
Pros: bright airy very clean ,room are nicely laid out and we loved the wash basin being outside the bathroom, nice if occupied and you need to wash hands
Cons: the air condition was a little noisy ,but did not keep me awake , probably being English i noticed it more not having air conditioning at home
Location: The Location is Lovely ,we had stayed at Boca Raton , and this area was definitely nicer and kinder to the pocket , but we were here for a wedding
my husband myself ,daughter and grand daughter who lives near by arrived late afternoon ,and was met by Latifah on front desk,what a joy she is ,she greeted us like we were old friends at the same time being professional , as she booked us in she noticed my grand daughter was unwell ,and asked my daughter if she could get the little one a cool drink ,a lovely thought . she asked us if we would like a room on ground level with parking bays outside our room ,and that the patio doors would open on to the gardens ,and asked if we needed help with luggage, and said to call front desk if she could be of further help , she explained the layout of the hotel eating options ,we came to realise that all staff that we met including Michael the Maintenance man and house keeping was so friendly and helpful. But Latifah is a Gem . walking distance was cracker barrel just love this place to eat .this hotel has free WIFI free morning coffee and papers a homely lounge to sit in with television or books to read A screen not sure what to call it ,but it shows all information on dinning ,weather,transport ,flight details , printing out your tickets .....this hotel has it all . beds are big and soft loved the pillows .swimming pool was nice clean and warm , nice layout, plenty of loungers and towels and gated and fenced off for children .
Comment from Hotel Management
Jul 15, 2014 by Andrea, Hotel Management
We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. I will share your review with Mike and Latafifah
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location right off the highway.

Posted May 31, 2014
Location: Not far from beach, directly off highway for easy access.
Nice hotel at a good price. All areas of the hotel are fresh and have updated decor. We were very comfortable here and the price was good. The staff member in the restaurant area was very helpful; we had purchased through Expedia and rate was to include breakfast for our whole party but our reservation somehow did not reflect; he was very helpful and went ahead and granted us the breakfast before verifying which was nice not to have to wait and have any hassle.
5 out of 5
Recommended
for Everyone
by evelynne from hialeah fl

It was nice

Posted May 26, 2014
It was nice experience everyone was nice everything was clean
4 out of 5
Recommended
for Everyone
by A verified traveler

nice area, relatively close to the beach

Posted May 14, 2014
Pros: Expedia, close promixity to Singer Island
Cons: nothing
Location: the beach at Singer Island
Great rate, very friendly staff, would stay there again and recommend
2 out of 5
by A verified traveler

Somewhat Disappointed

Posted May 7, 2014
Pros: Other than the above, the Hotel was very nice, clean, well appointed.
Cons: Room Service and Noise factor
Location: Anything you want within a few miles driving.
The room was clean and stocked upon arrival. The hotel, in general, was clean. However, there was no room service after that. We had to call to get coffee, towels, etc. Trash was not emptied and beds not made. Outside in the courtyard, there was excessive noise both nights well into the morning and kids running wild in the reception area inside. Our Barrista was very helpful and accommodating as well as the reception desk.
Comment from Hotel Management
May 9, 2014 by Andrea, Hotel Management
We are delighted that you choose to stay with us at Courtyard West Palm Beach. Everything we do is aimed at providing you with an excellent hotel experience. I will be addressing with my team the areas we felt short in providing excellent service. I sincerely apologize that we did not meet all your expectations.
4 out of 5
Recommended
for Everyone
by Denise from Florida

Very close for our event

Posted Apr 8, 2014
Pros: Location
Location: Right off I-95 close to everything
Bar / lounge waitress was Great!!!!! Food and cocktails and a relaxing lounge
Comment from Hotel Management
Apr 21, 2014 by Andrea, Hotel Management
We are delighted that you choose to stay with us at Courtyard West Palm Beach. Everything we do is aimed at providing you with an excellent hotel experience. . Again thanks for staying with us and your kind review.
4 out of 5
Recommended
for Everyone
by meshell from fl

Very nice!!!!

Posted Apr 8, 2014
Pros: halls quiet, patio/balcony
Cons: price point.
check in quick/ easy room clean. But pricer than i had hoped.
Comment from Hotel Management
May 9, 2014 by Andrea, Hotel Management
Thanks for stating your stay with the Courtyard West Palm Beach was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing