Ratings based on 495 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Ripped off

Posted Apr 14, 2015
This was a prepaid nonrefundable reservation. Upon checkin the desk clerk requested a credit charge of $20 for incidentals which I did not use. The funds were not returned AND there is another $140 charged. These will be disputed with the card company.
5 out of 5
Recommended
for Families
by A verified travelerfrom NC

Very nice hotel.

Posted Apr 13, 2015
Pros: Rooms, staff, pool
Cons: Temp in exercise room to be cooler.
Location: CityPlace was awesome. The northern island was a better beach to go to for kids and laying out.
We were there for a sports competition and it was conv location to everywhere we needed to go. Kids enjoyed the pool. Room was very clean and hotel was nice. Didn't offer complimentary breakfast, but we brought our own. Exercise room was well equipped, but it was a little warmer than I am used to. Will stay here again if we are in the area.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
Your feedback is integral to our ability to continue to provide great service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Apr 13, 2015
Pros: close to I95
Cons: price
nice, clean, expensive. The staff was nice fast check in. No noise from other guests.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
Thanks for taking time to review our hotel we look forward to your return
5 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Very nice

Posted Apr 11, 2015
Very nice hotel that was close to interstate and accessible to everywhere.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
Thank you for sharing your experience at the Courtyard West Palm Beach
3 out of 5
by A verified travelerfrom Houston

Disappointing experience

Posted Apr 8, 2015
Cons: Better maintenance
Location: It was not in a part of town we would generally book in.
Our bed was not turned down one day which they took a day rental off of our bill. It was too far from the beach and not what I was looking for when I booked.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
As a VALUED GUEST , We see that there is room for improvement based on your feedback. we also noticed that there were several other missed opportunities and will worlk on correcting them right away.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Millstadt, IL 62260

Nice, clean hotel, safe hotel

Posted Apr 6, 2015
Pros: How convienent it was to get on & off the interstate. This hotel was centrally located between shopping & Roger Dean Stadium.
Location: Shopping, Outlet Mall, Sams, Walmart, Roger Dean Stadium
We stayed 5 nights, would defiantly stay here again. Planning a trip again next February and will be staying her again.
Comment from Hotel Management
Apr 14, 2015 by GM, Hotel Management
we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Palm Beach

Nice hotel & great staff

Posted Apr 6, 2015
Great experience and staff. Nice hotel & good location.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
Thanks for taking time to review the hotel. We will be happy to be of service whenever you are in the WPB area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Freeport, BAHAMAS

LovelyStay@Courtyard by Marriot

Posted Apr 6, 2015
Pros: The property was very clean and well maintained and the room was very comfortable! I was very pleased with my choice.
Cons: I have no complaints about this hotel.
Location: Location is great! There are lots of great places to shop nearby.
The staff was really friendly and helpful upon arrival. Service was prompt as well. I would most definitely stay at this hotel in the future.
Comment from Hotel Management
Apr 14, 2015 by Andrea, Hotel Management
Thank you for sharing your experience of the urtyard West Palm . As a valued CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom St Louis

Nice Hotel-

Posted Mar 29, 2015
Pros: The workout room. They had computers set up in the lobby and one was set up with all the airlines for check in and printers to print your boarding pas
Cons: Friendlier staff at the front desk
Location: Location did not seem that it was convenient to anything except the airport, we seemed to do a lot of driving for dinner, beach and ballgames.
Nice hotel- would have preferred a room in a different location, we overlooked the parking lot and would have preferred to overlook the pool, but not that big of deal. Hotel was convenient to the airport but not the beach or ball park. Also they had a bistro in the lobby so there was no continental breakfast or free coffee although there was a pot in the room with 2 packets of coffee. Maid service was good, she gave us extra coffee packets when we asked. Loved the work out room, there was plenty of equipment, treadmills, recumbent bike, elliptical s and free weights and a weight machine.
Comment from Hotel Management
Apr 15, 2015 by GM, Hotel Management
With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom out of state

Clean hotel and friendly staff but noisy fan

Posted Mar 24, 2015
Pros: see above----plus convenient location
Cons: do something w/fan noise, if possible
Location: restaurants close as were several office locations
The hotel was clean throughout (room, lobby, batroom, etc) and staff very friendly, and check in was quick. Did have an issue with the noise from the room airconditioning fan-----just was too loud. Had to have it off until about 4AM when needed the cooling again.
Comment from Hotel Management
Apr 15, 2015 by GM, Hotel Management
Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we wii look at that Ac unit