Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great staff, very accommodating, rooms super clean

Posted Aug 14, 2014
I was in need of a car service when I arrived. The hotel staff made all of the arrangements prior to my arrival. They were great in every way! I would highly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
They need to include breakfast!! The room was clean and comfortable. Love the double tree but they need to add breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short but sweet.

Posted Jul 22, 2014
Pros: The best Jerk Chicken Sandwich ever.
Cons: Pool Service would be nice.
Location: Cruzan and downtown West Palm.
Short stay to go to a great concert. Very close to Cruzan Ampitheater.
Comment from Hotel Management
Jul 26, 2014 by Jenny Muniz, Hotel Management
Good Day Verified Traveler, Thank you for taking the time to share your experience with us . Glad to know that your experience with us was memorable even if it was a short stay! I bet the concert was amazing!!! We hope that when you come to the area again that you will visit us and enjoy the Jerk Chicken Sanwich again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Titusville, FL

Nice hotel close to downtown

Posted Jul 21, 2014
Pros: Close proximity to everything we were doing.
Cons: water pressure was low so fixing that would be great.
Location: City Place close by. Cruzan Amphitheatre not too far from there. We love the City Diner and Dixie Grill which were close.
Hotel staff very friendly! Always greeted you with a smile and asked how your day was going. Only problem we had was one of the hotel rooms smelled like smoke even though the hotel was non-smoking but hotel quickly made room change. Hotel was close to everything we were doing during our stay. Only complaint I had was that halls were sometimes noisy at night. You could hear whole conversations through the doors. Rooms were clean and a/c worked great.
Comment from Hotel Management
Jul 29, 2014 by Jenny Muniz, Hotel Management
Dear Aunt Teen: Thank you for taking the time to share your feedback on yoru recent stay. We are glad to know that we were able to meet your needs as a hotel of choice! My sincere apologies that the room you stayed in had low water tempature and the room smelled like smoke . I'm glad that we were able to accommodate you into a room that was problem free! We hope that you will stay with us again in the near future .
3 out of 5
by A verified traveler

Posted Jul 15, 2014
........ Old hotel Nice staff Why are you requiring so much! This is awful just take the score and use it! Argh!
Comment from Hotel Management
Jul 29, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for your review! We appreciate your feedback on your recent stay. I am glad to hear that our staff were accommodating during your stay! I hope that you will come visit us again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
The price was very reasonable, the staff were polite. The room and bathroom were very clean. I would go again...
Comment from Hotel Management
Aug 1, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for taking the time to share your feedback about your stay with us. It's a great feeling when we know we are able to keep smiles on our guests' faces! You enjoyed your stay and the experience of exceptional customer service provided to you by our staff that you will be returning again! We hope to see you soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Close to CityPlace...but...

Posted Jul 7, 2014
Pros: The ladies assisting with the breakfast buffet were very helpful. This hotel is also very close to Interstate 95, and is easy to navigate to/from.
Location: Near by are the piers for deep sea fishing, peanut Island, Cityplace Clematis Street, and the outlet mall.
The hotel has a free shuttle to CityPlace (and airport). We took this shuttle a total of 4 times in 7 days, and were forgotten to be picked up twice! We spent a total of 1.5 hours of our much needed vacation waiting at the shuttle stop to return to the hotel. We also spent an entire day without toilet paper or towels in our bathroom, we had to use the lobby and/or pool bathroom facilities.
Comment from Hotel Management
Jul 30, 2014 by Jenny Muniz, Hotel Management
Dear Tara, Thank you for the review and taking the time to share your feedback on your recent stay! I am sorry for the inconsistent occurances during your stay! There are no excuses to why you had to wait 1.5 hours twice for the shuttle pickup at City Place.nor why you did not receive fresh towels Be assured that I will meet with the necessary staff to ensure that this does not occur again. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our committment to your satisfaction!
4 out of 5
Recommended
for Everyone
by A verified traveler from Honduras

Nice hotel near downtown

Posted Jul 1, 2014
I was here for a couple of weeks and the staff was curtious and efficient. My room was comfy, restaurant was ok if you didn't feel like going out for lunch or what not. Gym and pool were always kept clean.
Comment from Hotel Management
Aug 1, 2014 by Jenny Muniz, Hotel Management
Dear Dmosh, Thank you for posting this great review! I am glad to hear that you enjoyed your stay and that you could take home memories! I am glad that we were able to offer you exceptional customer service and that you were able to find our amenities in top shape. Whenever you are in the area, we hope that you come visit us again!
5 out of 5
Recommended
for Everyone
by D from sunrise fl

Romantic getaway

Posted Jun 17, 2014
This was a weekend getaway and it was amazing.. The front desk staff was very nice.. The room was very nice and clean.. Our room was facing I95 and we didnt hear any noice like the reviews i read before our stay.. Breakfast was also nice.. Our waitress was a pleasure.. Would stay here again.. Actually planning a couples trip with some friends and want to use this hotel..
Comment from Hotel Management
Jun 20, 2014 by Jenny Muniz, Hotel Management
Thank you for taking the time to share your feedback on your recent stay with us. . I will relay your comments to the rest of the team on the great customer service provided. Glad to know that your weekend getaway was a memorable one!! We hope you will return to stay with us once you plan out the couples retreat!
3 out of 5
by A verified traveler

Posted Jun 16, 2014
Pillows are terrible - no towels available for the pool
Comment from Hotel Management
Jun 20, 2014 by Jenny Muniz, Hotel Management
Thank you for taking the time to share this feeback on your recent stay with us. We appreciate your honest input on our service and we will use your comments as we continue to evolve our guests' experiences moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfication.