Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from New York, NY

Nice, moderate hotel, convenient to airport.

Posted Oct 20, 2014
Pros: Clean, staff was polite, and helpful. Decent hotel, and proximity to airport .
Cons: Sound proof windows of room close to highway. It is undergoing renovation, and updating rooms which appears to be making a difference.
Location: It is a central, convenient location
Overall, good experience. Stayed there twice. The room i was given first stay was quiet, and good room. The second stay, the room was on the side close to the highway, and thus disturbed by noise of trucks on highway. I stayed there as decent hotel close to airport, but next time ask to be on side away from highway. The hotel is also undergoing renovations, i suggest more sound proofing of the side close to the highway. This noise was the negative. Staff was nice, and accommodating. I suggest giving them feedback, as they appear to want to make sure you are comfortable.
Comment from Hotel Management
Oct 23, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for your loyalty and for taking the time to share this detailed feedback on your stay! I thank you for your understanding as we undergo renovations to our property. I will be sure to pass along the feedback to our staff! We hope you visit us again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler from West Florida

Excellent Hotel.

Posted Sep 20, 2014
Pros: The bar and the restaurant were excellent and the food was very good.
Cons: Nothing
Location: We liked the location because it was near the Palm Beach Airport.
There were repairs on the 5th floor but we never heard any noise on the 3rd floor.. All of the staff were very keen to ensure that we had a good stay. The reception clerk helped me with some faxes and did GREAT JOB.
Comment from Hotel Management
Oct 2, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for the 5 star review! We are happy to know that even though we are undergoing renovations, you were not inpacted and were able to enjoy your stay! Glad to know you were extended awesome customer service. We hope you come and visit again!
3 out of 5
Recommended
for Everyone
by A verified traveler from calgary, Canada

Convenient for early flights

Posted Sep 7, 2014
Clean hotel close to the airport, not a bad option if you have to catch an early flight
Comment from Hotel Management
Sep 21, 2014 by Jenny Muniz, Hotel Management
Dear Edgar, Thank you for taking the time to share your feedback on your recent stay with us. We hope you enjoyed your stay and hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 30, 2014
Pros:
Cons: The food.
Location: This was my first time in West Palm Beach, Florida. Everything is near. Many restaurants and shops.
The staff was very friendly and accommodating. The hotel was clean. The pool was clean. They had a laundry room that was clean. The beds were comfortable. The bathroom was very small but clean. Room service food was not very good and slightly over priced. It is a good hotel for business travel.
Comment from Hotel Management
Sep 7, 2014 by Jenny Muniz, Hotel Management
Dear Amber, Thank you for the amazing review! Glad to hear that you enjoyed your stay and found all of the amenities we have to offer rewarding! Sorry to hear that you did not enjoy the Restaurant food! We do hope that you will return for a second visit soon!
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel for short business/pleasure stay.

Posted Aug 25, 2014
Pros: Most everything.
Cons: The bar/restaurant needs a better bar tender who knows how to make standard drinks. The food was fair.
Location: The location was fine. It was close to the city's center and the free shuttle from the hotel was excellent.
Good accommodations for working out of the room. Free wifi access is excellent. I have been staying at more and more hotels lately where we have to pay for wifi in the room. I do not like that at all. The bed and the room were comfortable and clean. The shower and bathroom needed a repair or two. The shower head leaked and sprayed water. The A/C could have cooled the room down a little better. Overall, it was a great hotel.
Comment from Hotel Management
Sep 6, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for the outstanding review! I am glad to know that you enjoyed your stay and the amenities we offer! I will ensure to look into the issues at hand! We hope to have you return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Aug 23, 2014
Nice clean room. The bar down stairs has good food and drinks.
Comment from Hotel Management
Sep 6, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for posting this great review! I am glad you enjoyed your stay as well as the food and drinks at the bar! We hope to see you again soon!
2 out of 5
by A verified traveler

not very impressive

Posted Aug 19, 2014
We've stayed at other Doubletrees and what they call a "King Suite" in this location doesn't have two separate rooms. The bathroom was very cramped. The worst thing was ordering breakfast and on top of it being really expensive, it was really awful. They were nice enough to refund us for the room service, so that was good. Not staying here again though!
Comment from Hotel Management
Sep 6, 2014 by Jenny Muniz, Hotel Management
Dear Traveler, Thank you for taking the time to share this detailed feedback on your recent stay. We appreciate your honest input on our service and we wil use your comments as we continue to evolve our guests' experiences moving forward. I am sorry to hear that you did not enjoy the accomodations of your stay! We hope you will return to stay with us the next time you are in the area so we may better demonstrate our committment to your satisfaction.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Great staff, very accommodating, rooms super clean

Posted Aug 14, 2014
I was in need of a car service when I arrived. The hotel staff made all of the arrangements prior to my arrival. They were great in every way! I would highly recommend this hotel.
Comment from Hotel Management
Aug 22, 2014 by Jenny Muniz, Hotel Management
Dear Traveler from Charlotte, NC, Thank you for the 5 star review! It's always great to hear exceptional feedback from our guests!! I am glad to hear that you were offered outstanding customer service! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
They need to include breakfast!! The room was clean and comfortable. Love the double tree but they need to add breakfast.
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Jul 25, 2014 on Hotels.com