Outdoor pool, sun loungers

Reviews of Fairfield Inn And Suites By Marriott Boca Raton

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 485 out of 1002 reviews" "
Rating 8 - Good. 333 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a mold issue in the room the bed pillows and pillowcases had black mold which caused the person I was traveling with to get sick
Stayed 3 nights in Mar 2024
Response from DW on Mar 28, 2024
Dear Stuart,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Eddie Ribeiro on Mar 26, 2024
Hello David,Thank you for such an outstanding review of your recent stay with us, we truly appreciate the feedback. We look forward to welcoming you back again soon.Sincerely,

4/10 Poor

Connie

Traveled with partner
Disliked: Property conditions & facilities
Booked a suite, there were 2 TV's, one TV stopped working the first night. Called front desk for repair, they didn't call to come fix the TV until 7pm the following night. Hotel is not super fancy, old and could use remodeling.
Response from Eddie Ribeiro on Mar 26, 2024
Hello Connie,Please accept our sincerest apologies for the issues you had encountered during your stay. I have shared all issues with the leadership team and we hope that you will give us a 2nd chance in the future to earn your business.Sincerely,

10/10 Excellent

Madelenne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giod
Stayed 1 night in Mar 2024
Response from DW on Mar 25, 2024
Hi Madelenne,Thank you for the opportunity to earn your business! We really appreciate you taking the time to share your feedback and being so open with us.I’m glad you felt positive about your stay.We hope you’ll come and see us again soon!

8/10 Good

Erik

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to FAU. I was here visiting for my daughters orientation. The hotel is very close with plenty to do and restaurants within close proximity to the grounds.
Stayed 1 night in Mar 2024
Response from Eddie Ribeiro on Mar 22, 2024
Hello and thank you for letting us know how we did and to honor us with such an outstanding review during your stay with us & FAU. We look forward to welcoming you back in the future.

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub didn’t get hot. Thr ac in our first room didn’t work but they moved us and then everything was fine
Stayed 1 night in Mar 2024
Response from Eddie Ribeiro on Mar 20, 2024
Hello Ellen,Please accept our sincerest apologies for the issues you had encountered during your stay. I have insured that our leadership team is aware and that these issues are corrected so this won't happen in the future. We hope that you will give us a 2nd chance to earn your business.Thank you,

10/10 Excellent

Vighnesh

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Good extensive hot breakfast
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 19, 2024
Thank you for such a wonderful review during your recent stay with us. We look forward to welcoming you back on your next visit.

8/10 Good

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good complimentary breakfast, room comfortable, maybe could renew carpets
Stayed 2 nights in Mar 2024
Response from Eddie Ribeiro on Mar 19, 2024
Thank you for such a wonderful review during your recent stay with us. We look forward to welcoming you back on your next visit.

10/10 Excellent

Alphonse, Venice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in process. Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Eddie Ribeiro on Mar 19, 2024
Thank you for such a wonderful review during your recent stay with us. We look forward to welcoming you back on your next visit.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 6, 2024
Thank you for letting us know how we did. We look forward to your next visit with us.

2/10 Terrible

Wendy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a horrible smell, bathroom appeared to be dirty, dirty floors, dirty shower curtain… unfortunately too late to find an alternative while traveling with small children.
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 6, 2024
Thank you for letting us know how we did during your recent stay. Please accept our sincerest apologies for the issues you had encountered. Rest assure, that all issues have been forwarded to our management team to insure this will not happen again. We hope that you will give us a second chance in the future to earn your business.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Amenities
Room was very clean. CheckIn was easy & convenient on the mobile app. We will definitely recommend this property.
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 6, 2024
Thank you for letting us know how we did. We look forward to your next visit with us.

8/10 Good

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 6, 2024
Thank you for letting us know how we did. We look forward to your next visit with us.

8/10 Good

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Mar 6, 2024
Thank you for letting us know how we did. We look forward to your next visit with us.

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is pleasant. Hotel is clean and quiet.
Stayed 1 night in Feb 2024
Response from Eddie Ribeiro on Feb 13, 2024
Thank you for such a pleasant review during your recent stay with us. We look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

miguel

Clean and fairly new. Next door to small craft airport and I-95 but, amazingly quiet. Convenient to get to.
Stayed 3 nights in Feb 2024
Response from Eddie Ribeiro on Feb 13, 2024
Thank you for such a pleasant review during your recent stay with us. We look forward to welcoming you back again soon.Sincerely,

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from sm on Feb 6, 2024
Thank you so much for feedback. We sincerely appreciate it!

10/10 Excellent

Fernando, Homestead

Business traveler
Great guy Kyle !! Very friendly. Make feel welcome ! Thanks Fernando
Stayed 1 night in Feb 2024
Response from sm on Feb 5, 2024
Thank you so much for your feedback. We sincerely appreciate it!

10/10 Excellent

vitoria

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024
Response from sm on Feb 2, 2024
Thank you so much for your feedback...we sincerely appreciate it!

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities
Great stay! staff was very friendly and helpful. There was a young lady that works at the breakfast buffet area she was awesome and very kind👍
Stayed 3 nights in Jan 2024
Response from sn on Jan 29, 2024
Thank you so much for your feedback. We sincerely appreciate it!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite place to stay when in town visiting my daughter at FAU. It's always clean, the staff is always so welcoming and accommodating, and I feel safe. Not to mention the convenience of being next to the interstate and the school campus.
Stayed 1 night in Jan 2024
Response from sm on Feb 2, 2024
Thank you so much for your feedback! We sincerely appreciate it!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Clean room.
Stayed 1 night in Jan 2024
Response from sm on Jan 29, 2024
Thank you so much for taking the time to provide us with your feedback. We sincerely appreciate it!

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from sm on Jan 24, 2024
Thank you so much for your feedback. We sincerely appreciate it!

8/10 Good

Rashanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sm on Jan 17, 2024
We sincerely appreciate your feedback! Thank you very much!

8/10 Good

Gregory, Sutton

Stayed 1 night in Jan 2024
Response from sm on Feb 2, 2024
Thank you very much for your feedback. We sincerely appreciate it!

10/10 Excellent

Tracy

Stayed 1 night in Jan 2024
Response from sm on Jan 29, 2024
Thank you very much for your feedback. We sincerely appreciate it!

8/10 Good

Veronique

Stayed 1 night in Dec 2023
Response from sm on Jan 29, 2024
Thank you very much for your feedback. We sincerely appreciate it!

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023
Response from sm on Jan 24, 2024
Thank you so much for your feedback. We sincerely appreciate it!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from sm on Jan 17, 2024
Thank you so much for your feedback! We sincerely appreciate it!

6/10 Okay

doreen, Palm Coast

Traveled with family
Disliked: Property conditions & facilities
The day shift is very dry and unwelcoming. You would think you would be enthusiastic to welcome guest checking in and out. Then the fan in my room was broke. I spoke to the front desk who informed me that he couldn’t do anything about it. Engineering wasn’t available and he only had 7 rooms available with 7 people still supposed to be checking in. I definitely would not recommend staying here, nor would I stay here again.
Stayed 1 night in Dec 2023
Response from sm on Jan 17, 2024
We appreciate your feedback, and will address this matter. We sincerely appreciate it!

10/10 Excellent

Jason, Naylor

Stayed 1 night in Dec 2023
Response from sm on Jan 17, 2024
We appreciate your feedback. We sincerely appreciate it!

8/10 Good

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good staff but facility needs to be upgraded.
Stayed 1 night in Dec 2023
Response from sm on Jan 17, 2024
We appreciate your feedback. Thank you so much!

10/10 Excellent

Tracy

Stayed 1 night in Dec 2023
Response from sm on Dec 11, 2023
Thank you so much for your feedback. We sincerely appreciate it!

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023
Response from sm on Jan 17, 2024
Thank you so much for your feedback! We sincerely appreciate it!

10/10 Excellent

Sajay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Nov 2023
Response from sm on Nov 30, 2023
Thank you so much for your feedback. We sincerely appreciate it!

6/10 Okay

Cliff

Stayed 1 night in Nov 2023
Response from sm on Jan 17, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

ilya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from sm on Nov 22, 2023
Thank you so much for your feedback. We sincerely appreciate it.

10/10 Excellent

Keith

Stayed 2 nights in Nov 2023
Response from sm on Dec 11, 2023
Thank you so much for your feedback! We sincerely appreciate it!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick. Room clean and comfortable. Breakfast hostess exceptional. There was no freezer in room and we needed to get an icepack re-frozen for medication storage for the next days 23 hr airplane trip Staff was not allowed to put a commercially made plastic gel pack in any freezer on site. Ice cubes in machine were too small to stay cold for a long trip. A thank you to the night staff for assisting with a solution. A little more flexible for medical accommodations would be nice.
Stayed 1 night in Nov 2023
Response from sm on Nov 20, 2023
Thank you so much for your feedback. We sincerely appreciate it.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel have us easy and quick access to FAU.
Stayed 1 night in Nov 2023
Response from sm on Nov 20, 2023
Thank you so much for your feedback. We sincerely appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sm on Nov 20, 2023
Thank you so much for your feedback. We sincerely appreciate it.

2/10 Terrible

Joel

Stayed 1 night in Nov 2023
Response from sm on Dec 11, 2023
We appreciate your feedback.Thank you..

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from sm on Dec 11, 2023
Thank you so much for your feedback. We sincerely appreciate it.

8/10 Good

Marcial

Traveled with partner
Liked: Amenities, property conditions & facilities
Like the breakfasts and is clean
Stayed 7 nights in Nov 2023
Response from sm on Nov 9, 2023
Thank you for your stay and your feedback. We sincerely appreciate it.

6/10 Okay

Kendra

Disliked: Property conditions & facilities
Sink and Tub Clogged up
The sink and the tubs were clogged up. Drain slow!
Stayed 2 nights in Nov 2023
Response from sm on Nov 9, 2023
Thank you for your stay with us and your feedback. We have addressed these issues. We sincerely apprecitate it!

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice. Didn’t get the room I booked but front staff helped me get another room with a king bed.The only problem I had was the AC unit in room 429 was very loud like an electric lawn mower noise but all else it was a good stay.
Stayed 2 nights in Nov 2023
Response from sm on Nov 9, 2023
Thank you for your stay with us and your feedback. We sincerely appreciate it!

4/10 Poor

Camisha

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from sn on Nov 6, 2023
Thank you for your feedback. We sincerely appreciate it.

4/10 Poor

Eli

Disliked: Cleanliness, property conditions & facilities
I was very disappointed when I arrived at the hotel, and saw the lobby, elevator, hallway to my room, which looked very dated, and dirty. There's a smell of humidity and dust (i think it comes from the carpet) the bathroom is dated and the tiles kind of yellowish. I do not understand how is it possible for this hotel to have such high reviews! I am very disappointed!
Stayed 1 night in Oct 2023
Response from sm on Nov 6, 2023
Thank you for your feedback, although your stay did not go as expected. We appreciate your time to provide the feedback.

10/10 Excellent

Giselle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from sm on Nov 2, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Lane

Stayed 1 night in Oct 2023
Response from sm on Nov 20, 2023
Thank you so much for feedback. We sincerely appreciate it.