Ratings based on 892 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Fantastic front desk staff, that's the only +

Posted Jan 28, 2015
Cons: HOUSEKEEPING
Is stayed for long weekend with my daughter, age 7. I had requested a room with 2 queen beds, received a handicapped room with one king, disappointment #1, but she's small, so we lived with it. The room itself, #104, has seen better days, disappointment #2. During our 4 day stay, housekeeping came and cleaned the room exactly 1 time, disappointment #3 (a big one), which was compounded by the fact that I found a pair of underwear under the bed that did not belong to us, majorly gross disappointment #4. The breakfast served I would classify as edible, stick to the waffle maker, disappointment #5. And finally the pool, the pictures online make it look like it is in quite a nice setting, when in reality it is surrounded on 3 sides by the parking lot, there is clearly some camera trickery at work, disappointment #6. The ONLY redeeming quality of the hotel is the front desk staff. They were always friendly and did their best to help with any request, including have my little girl's stuffed animal sent back to our house in NJ when she left it behind in the room at check-out. Ladies of the front desk, go find a better hotel to work at, one worthy of you!
4 out of 5
by A verified travelerfrom OKC

One staff member left negative impression

Posted Jan 28, 2015
Pros: Over all the facility was fine.
Cons: All front desk staff need to be trained in public relations. Everyone except this one male desk clerk was very nice and accommodating.
Location: Lots of great restaurants in the Palm Beach area. National Croquet Center
We have stayed at this hotel several times and had a good stay each time, except this time. Overall our stay was fine but one staff member on the night desk was surly and did not deal with a situation in a positive way. When we returned to the hotel after a Friday dinner, there were no parking places (because of a group having a church service on one of the floors - the group was not staying at the hotel). When we asked what we were to do, we were told in a flippant way to wait til the service was over at 10 pm. It was 9 pm and we needed to go to bed. The desk clerk talked to us in a very derogatory manner. He should not be on the front desk if he doesn't know how to problem solve in a positive and accommodating way. We parked out front and asked him to let us know when they left and we would come move our car to a parking place. He begrudgingly agreed to. This will be our last stay at this hotel which until that night has been a favorite of ours. One person can negatively color the whole experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2015
It was fine. I was there on business and did not take use of most of the hotel accommodations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NZ

Great finish to the day

Posted Jan 15, 2015
Yay finally a ghotel with it all. Staff lovely and helpful, room was very nice and had real cutlery and cups and all that u could need. Old style but lovely and grand.Complimentary managers drinki and snack... and walking disrance ti big outlet strip of shops... wondwrful stay . Defonately return and definatwly recommend
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Very nice hotel!

Posted Jan 15, 2015
Pros: New and beautiful!
Cons: Nothing.
Location: Big mall across the street. Right off I-95
This appears to be a new property and it is an outstanding mid-priced hotel. Nicely decorated lobby. Suites are very large with two flat screen TVs, nice work area, comfortable bed. Highly recommended if you don't need to be on the beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manaus/AM/Brasil

Boa licalização

Posted Jan 11, 2015
Hotel tranquilo, amplo, fácil acesso aos pontos de interesse.
4 out of 5
Recommended
for Everyone
by A verified traveler

Gediegen und gut

Posted Jan 6, 2015
Dunkles Holz prägt die Inneneinrichtung. Eigener Küchen-/Ess-/Wohnbereich mit großzügiger Küchenzeile. Gutes Frühstückbuffet (allerdings mit dem üblichen Plastikgeschirr).
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Jan 5, 2015
Excellent staff, room, excellent amenities such as kitchen, refrigerator, my and I loved it.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sot

Good hotel but..

Posted Jan 4, 2015
The staff could be more friendly, at least some of the them.The hotel is nice and clean itself.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TORONTO

NICE HOTEL

Posted Jan 3, 2015
Pros: LOCATION - CLOSE TO HIGHWAY AND OUTLET MALL. FOR THE MOST PART THE STAFF ARE FRIENDLY AND THE HOTEL IS VERY CLEAN
Cons: THE CLEANING STAFF NEED TRAINIG ON CUSTOMER SERVICE
Location: RESTAURANTS, OUTLET MALL AND HIGHWAY IS CLOSEBY
FOR THE MOST PART WE ENJOYED OUR STAY BUT DISAPPOINTED WHEN THEY DID. NOT CLEAN OUR ROOM FOR 2 DAYS. THE FIRST DAY THEY TOLD US IT WAS A BUSY DAY AND IT WAS THEIR QUITTING TIME; THE SECOND DAY THEY DID NOT RETURN AFTER FINDING OUR WE WERE NOT CHECKING OUT THAT DAY.