Outdoor pool, sun loungers

Reviews of Hilton Garden Inn Boca Raton

3 out of 5
Hilton Garden Inn Boca Raton
8201 Congress Ave, Boca Raton, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1002 reviews" "
Rating 8 - Good. 278 out of 1002 reviews" "
Rating 6 - Okay. 126 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 81 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Synovia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotels in the perfect location staff was very friendly, The property was clean.
Stayed 1 night in Mar 2024
Response from Guyvanel - Assistant General Manager on Mar 13, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

susan

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guyvanel - Assistant General Manager on Mar 14, 2024
Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

8/10 Good

Mary S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guyvanel - Assistant General Manager on Mar 13, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

Sheri

They are supposed to clean the room every other day. Did not clean and I was told they would bring me the towels and sheets to do it myself. Called and complained and could never get anyone on phone for customer care to respond except to be transferred. no amenities what do so ever. No bottled water. Nothing in fridge. No safe. Not worth the money. Hilton honors did not help
Stayed 3 nights in Mar 2024
Response from Guyvanel - Assistant General Manager on Mar 11, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know about your experience, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

constance

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff outstanding... David at front desk Jack at the bar. So welcoming and personable!
Stayed 2 nights in Mar 2024
Response from tia on Mar 4, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Martin

Business traveler
Liked: Staff & service
Breakfast "buffet" choices were terrible. Literally insulting to ask that i pay an.extra $16. for such mediocrity. No fruit. Terrible bakery items. Fatty sausage and sad powdered scrambled eggs ? Most hotels give this kind of shabby bottom-of-thr-barrel basic breakfast for FREE.
Stayed 1 night in Feb 2024
Response from tia on Mar 4, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

6/10 Okay

Rodney R.

Liked: Cleanliness, staff & service
No hot water first night stay.
Stayed 3 nights in Feb 2024
Response from Guyvanel - Assistant General Manager on Mar 1, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the hot water situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Marie, Polk city

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care for the breakfast offered especially since it was $10.00 a piece for a continental choice. I thought it should have been included with the price of the room. For that reason alone we will not stay here again. The staff was very polite and accommodating.
Stayed 2 nights in Feb 2024
Response from tia on Feb 26, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed for the night. I was happy to be able to check in an hour early.
Stayed 1 night in Feb 2024
Response from tia on Feb 25, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t sleep. Loud bang in pipe behind wall. Had to try ear buds with music to drown it out. Was there one night and it was horrible.
Stayed 1 night in Feb 2024
Response from tia on Feb 21, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tia on Feb 21, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Chanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from tia on Feb 21, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location just a short hop off of I95 at Exit 50. The shower was rather weak though and seemed to cycle through from hot to more tepid water rather quickly, so that it required a lot of adjustments, even for a pretty brief shower. Pool area was nice and appreciated having hot tea/coffee available constantly.
Stayed 3 nights in Feb 2024
Response from tia on Feb 18, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, amenities
Pe
Stayed 2 nights in Feb 2024
Response from tia on Feb 7, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel … loved it
Stayed 1 night in Dec 2023
Response from tia on Jan 31, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

2/10 Terrible

Jan

Stayed 5 nights in Jan 2024
Response from tia on Mar 20, 2024
- Hello Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

6/10 Okay

Todd

Traveled with partner
Liked: Cleanliness, staff & service
Could use updating
Stayed 2 nights in Jan 2024
Response from tia on Jan 29, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious. The rooms are clean and nice
Stayed 1 night in Dec 2023
Response from tia on Jan 28, 2024
- Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Nyisha, Covington

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was nice, comfortable bedding and quick response to a small issue we had with replacing the soap. Would give it 5 stars but there was a fire alarm that woke me out of my sleep and everybody had to vacate the premises and wait outside. Not sure what happened but after about 15 minutes or so they let us back in. Breakfast was not included and it was tough to find parking if you got back to the hotel after 9:00 p.m. I would definitely stay again!
Stayed 3 nights in Jan 2024
Response from tia on Jan 25, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Luis T

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tia on Jan 22, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tia on Jan 22, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

chris

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from tia on Jan 21, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from tia on Jan 20, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

Sheryl

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room has a smell right when I open the door that I don’t smell on other hotels I stayed in and I kept sneezing. I am allergic to whatever detergent they use on beddings.
Stayed 3 nights in Jan 2024
Response from tia on Jan 13, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not comfortable staying at another hotel several minutes away cancel that stay and found this one minutes away. It was like Night and Day.
Stayed 1 night in Jan 2024
Response from tia on Jan 15, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Paulo, miami

Traveled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Guyvanel - Assistant General Manager on Jan 10, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

RICHARD

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean, service was poor- asking for towels 3x, bed not made for 2nd nights stay.
Stayed 2 nights in Jan 2024
Response from Guyvanel - Assistant General Manager on Jan 10, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know about your experience, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

6/10 Okay

Haydee

Stayed 2 nights in Jan 2024
Response from tia on Jan 28, 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Idenaldo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay 👏👏👏
Stayed 3 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Jan 10, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Craig T, DelrayBeach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. They have a good fitness room with equipment and weights. The weather was bad so we did not get a chance to check out the pool.
Stayed 3 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Jan 10, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Aleksandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
my air conditioning unit was not working and was not fixed during our 6 day stay there. I would prefer daily room makeup rather than asking for this service. Coffee and toiletries should be replenished daily. Staff was very nice.
Stayed 6 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Jan 10, 2024
Thank you for your feedback about the housekeeping service and we apologize for the AC, thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Caroline

Liked: Amenities
Stayed 2 nights in Dec 2023
Response from tia on Jan 31, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from tia on Jan 19, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 29, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 27, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Jerry

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 27, 2023
Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property-enjoyed my stay!
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 27, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Manley

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 27, 2023
Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

6/10 Okay

Martin

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 27, 2023
Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

10/10 Excellent

Ezai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 22, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 20, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Richy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 20, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful hotel. $30 for breakfast was outrageous. Just throw some bagels out there
Stayed 4 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 20, 2023
Thank you for your feedback regarding the breakfast and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Needed car to get anywhere. Other than that, very nice hotel.
Stayed 4 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 20, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Anita

Stayed 1 night in Dec 2023
Response from guy on Jan 2, 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 13, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Andrew

Business traveler
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 13, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 13, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

2/10 Terrible

Jose Luiz

Disliked: Property conditions & facilities
I didn't appreciate that my tub had a used towel in it. The toilet you had open the top get it to collect water to flush. The iron board was poorly repaired that they forgot to put a nut on the screw. Also this was communicated to the front desk and nothing was done to rectify the issue. This shows how CRAPPY of a Hilton product this is.
Stayed 2 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 13, 2023
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the condition of the room, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

andrew

Stayed 2 nights in Dec 2023
Response from Guyvanel - Assistant General Manager on Dec 13, 2023
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.