Ratings based on 405 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Bourbonnais, IL

Dirty Housekeeping

Posted May 20, 2015
Pros: location
Cons: Housekeeping
Location: There is plenty to do in the west palm area. Too many to name
Stayed 7 nights, Started with 3 towels, only replaced 2. Carpet was old and faded, and NEVER vacuumed entire time. Glasses were left in room dirty, not cleaned. Had 2 cups for coffee in room, only used one first morning so they assumed we only needed one cup. The Hot tub did not have enough water in it to run for 2 nights. The pool was FILTHY!! The bed was comfortable, but pillows flat. The furniture was newer and comfortable. Will Never return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Island

Great hotel with a Starbucks

Posted May 18, 2015
Flew into PBI after already booking the hotel and looking forward to a nice place. It was exactly what we needed. The staff was great, there's a Starbucks, the food from room service was awesome, the pool was perfect, everything was great.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 13, 2015
Great and as expected from Hilton. Property is a bit aged, but rooms are nice and amenities are great...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
Good close to everything i needed to do , I have family that was 5 min from where they live..
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel close to the airport

Posted May 5, 2015
Pros: Convenience, friendly, clean
Cons: It's just a very causal hotel - nice but "plain"
Location: City Place. Beach. I'm sure there are other things - but since I was there for work I did not explore the surrounding area.
Attended a work related conference there. Very convenient to the airport. A free shuttle quickly picks you up from the airport and can also take you into City Place a food and restaurant place. Pool is nice. Restaurants are very causal, with a daily lunch buffet. One indoor bar and one outdoor bar by the pool.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom East Berlin, CT

Easy Stay!

Posted Apr 29, 2015
Pros: The comfortable beds.
Location: Great location near the airport. Unfortunately, we did not have time for fun stuff!
Comfy beds! Rooms were clean and fresh. Food in restaurants was good. Easy access to the airport. Our go-to place to stay when in West Palm Beach.
4 out of 5
Recommended
for Families
by A verified travelerfrom Calif.

a little disappointed but nice

Posted Apr 28, 2015
Our first impression's were favorable! Clean, nice friendly with very pretty views. We were there for a Equestrians Finals event, their were many mostly girl from around the US. The competition started early every morning 6:30 AM and ended late 8+/- getting proper food for the athletics' should have been more available. And if they could not deliver "say we can't do it" 2 hours for pizza is not acceptable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted Apr 25, 2015
The staff at the desk was not knowledgeable about the local area and could not give directions to popular places.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel close to everything

Posted Apr 21, 2015
Pros: rooms, center of west palm
Cons: exercising room, bottled water in rooms
Location: good location, lots of shopping
relaxing, fun, good shopping, center of city close to everything
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Massachusetts

Renovated hotel close to the airport

Posted Apr 17, 2015
pros -nice pool area with different places to lounge in the sun, including one off a little dock -hotel staff seemed polite -tiki bar next to pool was nice to have drinks outside -complimentary shuttle to airport and city place (every 2 hours) -proximity to airport -clean updated room with no odor Cons -toilet was running all night on first night, but someone came to fix it the next day -water leaking into bathroom (maybe from bathroom above mine?) nothing major though -the gift shop had no sunscreen and I burned the first day I was there