Dear Jonessa,Thank you for your feedback. We regret any inconvenience caused by the unavailability of the pool and gym during your stay due to ongoing rejuvenation and transformation. We strive to ensure all guests are aware of any changes to our amenities and apologize if this was not communicated effectively to you. Our website includes the most accurate and up-to-date information regarding our current amenities and updates. We hope to welcome you back once our renovations are complete so you can enjoy the enhanced facilities.

Dear Mikayla,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're glad you enjoyed our beach access, clean room, and friendly team. However, we regret any inconvenience caused by the ongoing construction and the challenges you encountered with the amenities. Your feedback is invaluable, and our team will address these matters to enhance our guest experience. We hope to welcome you back, offering a stay that more closely aligns with the high standards we strive to uphold.

Dear Kerry,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any dismay in this respect. Your feedback helps us improve, and we’ll strive to ensure a smoother experience for your future enjoyment. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression.

Dear Jason,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!

Dear Kurt, We apologize for any inconvenience caused by our facility upgrades during your stay. Information regarding our current efforts and affected areas is available on our website and third-party booking platforms. Nevertheless, we will ensure improved communication from our staff regarding these enhancements and closures. Our ongoing transformation aims to enhance the guest experience significantly. We look forward to welcoming you back to experience the improvements firsthand.

Dear Lea,Thank you for choosing to stay with us at The Singer Oceanfront Resort, Curio Collection by Hilton. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. We'll be sure to pass your compliments along to Rocio and Safir! However, we offer our sincere apologies for any discomfort you experienced with our pillows and for any inconvenience you encountered with some of our amenities. Your suggestions are appreciated and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

Thanks so much for your feedback, and thanks for staying with us!

Dear Leidisbel,Thank you for taking the time to leave your review. We are very sorry to hear about the issues you encountered during your stay. We have passed on your feedback to the appropriate management to help improve the experience of future guests.

Thanks for your feedback. We appreciate you staying with us!

Thanks for your feedback. We appreciate it!

Dear William,Thank you for staying with us and for your feedback. We are disappointed your time with us was not as expected, and we apologize for any inconvenience you experienced as we continue our hotel refresh. Thank you for your patience during this time, and we hope you will consider visiting us again to see the many enhancements we have in store.

We appreciate your feedback. Thanks for staying with us!

While we are sorry that you were not pleased with your stay, please note that the renovation announcement is posted online on the Hilton booking site, as well as on all 3rd party booking sites. While many guests do tend to overlook the announcement; we also send an email, text, and call all guests to make sure they are aware of the renovation well before they arrive. We hope to see you once the renovation is completed! Thanks for staying with us!

We appreciate your feedback. Thank you for staying with us!

Dear John,We apologize for the inconvenience of our upgrades during your stay. Please know that all our third-party sites, as well as our website, include information about our current efforts and updated information as to what areas are being affected. However, please know that we will speak with our staff about providing top-notch service to all our guests. Our intention with the ongoing transformation is to significantly enhance the guest experience. That said, we hope to welcome you back so you can experience all the ways we have improved.

Dear Shea,Thank you for your feedback and your patience while we update the property. Information about this work is available online. We hope to see you again when the renovations are complete.

Thank you for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Denise,Thank you for sharing your experience at Hilton Singer Island Oceanfront / Palm Beaches Resort. We're thrilled that you found your upgraded room gorgeous and impeccably clean and enjoyed the stunning oceanfront view. We're also delighted that you found the bed and pillows very comfortable. We apologize for any inconvenience caused by the ongoing refresh and appreciate your understanding. We're looking forward to welcoming you back once our pool and all our amenities are open, and we're excited to provide you with an even more enjoyable stay.

Dear Moira,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our transformation, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes and we hope you will come back once the enhancements are complete so you can enjoy everything we have to offer.

Dear Tiara,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience caused by the upgrades we're currently adding to the property. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.

Dear Antonio,The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Your patience is appreciated, and we are working quickly with our team to use your feedback for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

Dear Megan,Thanks so much for your valuable feedback. We sincerely apologize that our current upgrades disturbed your stay. Kindly note that we list this on our website, on all third-party sites, and in an email sent prior to guests' arrival, though we're grateful for your comments. We would love to welcome you back for a better experience in the future.

Dear Lawrence,Thanks so much for your valuable feedback. We are very excited about the upgrades we're making, but we apologize if your stay was disturbed in any way. We'd love to welcome you back soon so you can witness the positive changes we've made!

We apologize for the inconvenience of our renovations during your stay. Please know that all our third-party sites, as well as our website, include information about our current efforts and updated information as to what areas are being affected. However, please know that we will review our pages to ensure guests are fully prepared prior to their stay. If you have questions or concerns you'd like to discuss please feel free to reach out to us. Thank you.

Dear Janine,We're disappointed to hear about your experience and the unexpected impact of our refresh on your stay. It's crucial for us to maintain our standards and ensure our guests are fully informed. We're addressing your concerns to improve communication and guest experience moving forward. We value your feedback and hope for another opportunity to meet your expectations and restore your confidence in our hotel.

Thanks for staying with us. We are glad you enjoyed your stay, and we appreciate your feedback!

Dear Jason,We're sorry to hear that your experience did not meet your expectations. Our beachfront location and amenities are designed to offer a unique experience to our guests. We also understand the importance of clear communication regarding any additional charges. We appreciate your feedback and will consider it as we strive to improve our guest experience. Thank you for sharing your thoughts.

Dear Ethan,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We promise some amazing changes, and we hope you will return once the renovations are complete so you can enjoy everything we offer.

We are sorry you did not enjoy your stay, but we appreciate your feedback!

Thanks for staying with us. We appreciate your 5 star review!

Thanks for your feedback. We appreciate you staying with us!

Dear Mila,We appreciate your feedback and apologize for any disappointment with the available amenities during our renovations. Unfortunately, we're not able to control what information third-party sites make available. We suggest you reach out to the booking site with your concerns as well as billing questions. They are best equipped to assist you and have access to your billing information. However, if our team can assist in any way, feel free to reach out to us offline. Please consider staying with us again when our updates are complete.

We are glad you had a great time! Thanks for staying with us. We appreciate your feedback!

Dear Todd,Thank you for choosing to stay at Hilton Singer Island Oceanfront / Palm Beaches Resort. As you mentioned, we're rejuvenating our property and are glad you're as excited about the improvements we're making as we are. Your positive rating is much appreciated and we hope you'll return.

Dear Nathan,Thank you for choosing to stay with us during your recent trip. While we're glad our commitment to providing pristine accommodations and friendly service shone through during your visit, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't made aware of our current renovations prior to booking and for any inconvenience this may have caused you. Your comments have been noted, and we will be sure to review our online presence to ensure clarity on this. If you would like to discuss these issues further, we kindly ask that you reach out to us offline. We appreciate your feedback and wish you safe travels ahead.

Thanks for staying with us. We appreciate your feedback!

Dear Peter,Thank you for choosing Hilton Singer Island Oceanfront / Palm Beaches Resort. It's wonderful that you enjoyed our beachfront location, and we appreciate your understanding and patience during our transformation. We're especially pleased that our team made a significant effort to assist and guide guests amidst the ongoing work. It was a pleasure to have you as our guest, and we look forward to welcoming you back to experience our upgraded hotel.

Dear Mark,While our beach location was suitable for your travels, it appears we fell short of expectations. There is a transformation happening that is aimed to improve the overall guest experience. We do our best to mitigate disturbances and deliver a comfortable stay. We would love to welcome you back once these renovations are completed and deliver you the exceptional experience that we are known for.

Thanks for your 5 star review! We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Marius,We're saddened to hear about your experience. Please accept our apologies for any disruptions due to our transformation. All guests are emailed about this work prior to arrival and it is also announced online. We appreciate your patience, and we hope to see you again when our upgrades are complete.