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Reviews of Hilton Boca Raton Suites

3.5 out of 5
Hilton Boca Raton Suites
7920 Glades Rd, Boca Raton, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 469 out of 1010 reviews" "
Rating 8 - Good. 235 out of 1010 reviews" "
Rating 6 - Okay. 153 out of 1010 reviews" "
Rating 4 - Poor. 73 out of 1010 reviews" "
Rating 2 - Terrible. 80 out of 1010 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Paige S. on Mar 28, 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

6/10 Okay

John

Traveled with partner
Nice pool, unfortunately on the Sunday I was there a woman felt fit to put her diapered year old in the pool and jacuzzi and then dumped diaper behind the Jacuzzi. Poor service on Sunday ie no towels at pool. Great breakfast with nice staff in breakfast room and cocktail staff.
Stayed 5 nights in Mar 2024
Response from Paige S. on Mar 24, 2024
Thank you for your feedback. We're glad you enjoyed our pool and breakfast service. We apologize for the inconvenience you experienced with the pool towels on Sunday. We'll address this with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless experience in the future.

4/10 Poor

Nancy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Do not stay here. Property in desperate need of facelift or teardown/rebuild. Best adpects were staff and Sunday brunch and lovely setting.
Stayed 1 night in Mar 2024
Response from John on Mar 22, 2024
Thank you for your comments will pass on to management. Thank you for staying with us

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very clean
Stayed 1 night in Jan 2024
Response from John on Mar 22, 2024
We do appreciate your comments. Will pass comments on to the management. Thank you for staying with us.

6/10 Okay

Joan

Traveled with partner
Liked: Cleanliness, staff & service
The suite was clean and fairly comfortable but dated. The parking lot was confusing because some of the lot belongs to the restaurant and the hotel spaces were not marked clearly. Also, because of the catalytic converter thefts, video cameras are needed around the property.
Stayed 4 nights in Mar 2024
Response from John on Mar 22, 2024
Thank you for your comments. Will pass comments on to management. Thank you for staying with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much dining
Stayed 1 night in Mar 2024
Response from John on Mar 22, 2024
Sorry about that our restaurant is only for breakfast. We hope the owners may take your comments about the dining experience. Thank you for staying with us.

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
Nice place just a little dated. Service was excellent
Stayed 1 night in Mar 2024
Response from John on Mar 17, 2024
Thank you for your comments. thank you for staying with us at the Hilton Boca Raton Suites

6/10 Okay

Angela, Atlanta

Liked: Cleanliness, staff & service
This hotel was fine, but very much needs updating
Stayed 1 night in Mar 2024
Response from John on Mar 15, 2024
Thank you for your comments. Will pass this on to my general Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Paige S. on Mar 16, 2024
Thank you for the perfect rating! We're thrilled to hear that you had such a great experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Hermes

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paige S. on Mar 16, 2024
Thank you for the perfect rating! We're thrilled to hear that you had such a great experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy and convenient location to restaurants and highways.
Stayed 4 nights in Mar 2024
Response from John on Mar 15, 2024
Thank you hope you enjoyed your stay with us.

10/10 Excellent

Javier

Stayed 1 night in Mar 2024
Response from Paige S. on Mar 28, 2024
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us to improve further, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service
We enjoyed our stay
Stayed 3 nights in Feb 2024
Response from Paige S. on Feb 17, 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.

10/10 Excellent

Reyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful
Stayed 1 night in Feb 2024
Response from Paige S. on Feb 17, 2024
We're thrilled to hear that you found our staff friendly and helpful during your stay! Thank you for taking the time to share your positive experience. We hope to welcome you back again soon for another enjoyable visit!

8/10 Good

Arnold, Montville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a nice building but it is getting old. It is time for new furniture. Even the doors and the locks are badly worn. The people working there were great
Stayed 3 nights in Jan 2024
Response from john on Feb 11, 2024
We do appreciate your comments.

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities
It was an ok property nothing extraordinary
Stayed 1 night in Jan 2024
Response from John on Feb 11, 2024
Thank you please come again. Do appreciate your comments

6/10 Okay

John

Traveled with partner
Liked: Staff & service
This property is out of date and in need of renovations. Paint is in bad shape as well. I was very disappointed with the condition and expected better for the price. Breakfast was good.
Stayed 1 night in Feb 2024
Response from John on Feb 4, 2024
We do appreciate your comments, we are sorry for the condition of the room. Thank you for staying with us. Hope you will return after we do refurbishing.

2/10 Terrible

Lise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property should be renovated. Staff was excellent but living conditions quite poor.
Stayed 2 nights in Feb 2024
Response from John on Feb 4, 2024
Sorry for inconvenience, will pass comments to management

8/10 Good

SAMLAL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property located close to Town Center Plaza and a short drive from Mizner Park. Beautifully landscaped waterfront with easy access to Restaurants and shops. The heated outdoor pool is a definite plus; as is the complimentary daily happy hour. The complimentary cooked to order breakfast was supported by careful, dedicated staff. The Suite was very comfortable and included coffee, water, a microwave and fridge. All in all a wonderful stay.
Stayed 6 nights in Jan 2024
Response from john on Feb 3, 2024
Thank you for your feedback we do appreciate it. Looking forward to your return

10/10 Excellent

Davianne

Stayed 2 nights in Jan 2024
Response from John on Mar 22, 2024
Thank you

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service
We’ve been staying at this hotel for at least 12 years off and on and it’s time to update the rooms other than that we love the facility
Stayed 1 night in Jan 2024
Response from John on Feb 3, 2024
Thank you for your loyalty. An I will pass this on to the management.

6/10 Okay

Yaffa

Disliked: Property conditions & facilities
This hotel is super convenient as far as location. Housekeeping didn’t always give us enough towels or a bath mat. The property needs to be repaired and repainted. Staff was courteous for check in and check out.
Stayed 4 nights in Jan 2024
Response from John on Feb 4, 2024
Thanks for suggestion. Do appreciate your comments

8/10 Good

Dina

Liked: Cleanliness
Breakfast and cocktail hour are amazing, along with that staff. The manager at the front desk is awful. They had no hot water and she acted like it was our tough luck. Her and this other women-Nastya were pretty terrible. As though if they didn’t have to help us they wouldn’t. General manager also awful. I don’t think she has looked hospitality up in the dictionary…
Stayed 1 night in Dec 2023
Response from John on Feb 4, 2024
Sorry for the inconvenience you encountered. Thank you for your comments.

8/10 Good

Dina

Stayed 1 night in Jan 2024
Response from Paige S. on Feb 17, 2024
Thank you for your feedback! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to share. We appreciate your support and look forward to welcoming you back again in the future!

10/10 Excellent

Ray E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay needed be by the hospital that was only a 4min drive in the morning so was perfect since i lived in jupiter and didnt need to fight morning traffic! My highlight was the incredible morning breakfast were i met a woman server i forgot her name she was spanish with long black hair.... she was the Nicest human being ive ever met! She talked for a while with me being nervous while my son was sleeping cause he couldnt eat so i went down by myself and she made me smile so much was best server ive ever had and ive been a server for 25years in florida she deserves a raise how great she made my whole stay there thank you!!!
Stayed 1 night in Jan 2024
Response from John on Feb 4, 2024
Thank you for your comments.

6/10 Okay

FRANKLIN

Traveled with family
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Paige S. on Feb 17, 2024
Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services. If you have any further comments or concerns, please feel free to reach out to us. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 5 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

10/10 Excellent

Kirsten

Stayed 1 night in Jan 2024
Response from Paige S. on Feb 17, 2024
We're delighted to hear that you enjoyed your stay with us! Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back again soon. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.

6/10 Okay

Michel

Stayed 1 night in Dec 2023
Response from Paige S. on Feb 17, 2024
Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services. If you have any further comments or concerns, please feel free to reach out to us. We hope to welcome you back for a better experience in the future.

8/10 Good

Angela

Response from Paige S. on Feb 17, 2024
Thank you for your feedback! We're glad to hear you had a positive experience overall. If there's anything specific you think we could improve upon to earn that extra star next time, please feel free to share. We appreciate your support and look forward to welcoming you back again in the future!

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 5 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities
Place is not clean
Stayed 1 night in Dec 2023
Response from John on Feb 5, 2024
Sorry for the inconvenience. We do appreciate you staying with us.

10/10 Excellent

American

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 10 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

8/10 Good

Ali

Stayed 1 night in Dec 2023
Response from Paige S. on Feb 17, 2024
Thank you for your positive rating! We're glad to hear you had a good experience overall. If there's anything specific you think we could improve upon, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a great price and the breakfast was definitely a 10/10
Stayed 1 night in Dec 2023
Response from John on Feb 4, 2024
Appreciate your comments. Will pass on to restaurant staff

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 10 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 10 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

6/10 Okay

steven

Stayed 3 nights in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your review. We appreciate your feedback and are sorry to hear about the challenges you may have encountered. We strive to provide the best experience and will address the issues you've mentioned. If you have further details or suggestions, feel free to share. We look forward to welcoming you again.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paige S. on Dec 19, 2023
Thank you for your perfect rating! We're thrilled to know you had a fantastic experience at our property! We hope to welcome you back in the future for another excellent stay.

8/10 Good

paul

Stayed 4 nights in Dec 2023
Response from Paige S. on Dec 19, 2023
Thank you for taking the time to leave us feedback! We value your insights and hope to welcome you back for an even better stay!

2/10 Terrible

Angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs be updated
The property was very out dated, had no water pressure nor no hot water what was sad is the manger told us she knows she get complains all the time the hotel was clean staff was nice
Stayed 1 night in Dec 2023
Response from Paige S. on Dec 19, 2023
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you faced during your stay. We're committed to addressing the concerns you've raised to ensure a more comfortable experience for our guests. If there's anything specific you'd like to discuss or if there's a way we can make amends, please contact our team directly. Your insights are valuable as we work towards enhancing our services.

10/10 Excellent

Edwin A.

Stayed 1 night in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 5 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

6/10 Okay

MARIA MARGARITA

Traveled with family
Disliked: Property conditions & facilities
Property needs to update the rooms, old and not clean.
Stayed 2 nights in Dec 2023
Response from Paige S. on Dec 17, 2023
Thank you for sharing your feedback regarding your recent. We appreciate your honesty regarding the state of our rooms. Please accept our apologies for any inconvenience caused by the condition. Your comments are valuable, and we are actively working on plans to update and enhance our accommodations.We are committed to ensuring a better experience for our guests in the future.

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check out the representative at the front desk was rude. She asked if I wanted to use the card on check in to pay and I was confused because I thought at check in that I had already paid. No one at check in said that in the morning you settle. And she didn’t seem to care less that I was confused or not explained to properly. She was extremely rude. The bathtub didn’t drain while showering The floor had pee that was left and never cleaned before we used the bathroom I was extremely disappointed and will not stay again
Stayed 1 night in Dec 2023
Response from Paige S. on Dec 17, 2023
We sincerely apologize for the disappointing experience you had during your stay. The issues you've highlighted, especially with the front desk representative and the cleanliness of the room, do not meet our standards, and we deeply regret any inconvenience caused.We take your feedback seriously and will be addressing these concerns internally to prevent similar incidents in the future. We understand your disappointment and hope to have the opportunity to welcome you back in the future to make it up to you.

8/10 Good

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Paige S. on Dec 19, 2023
Thank you for taking the time to share your feedback and for choosing Hilton Boca Raton Suites. We're pleased to hear about your positive experience, and we appreciate your rating. If there are specific areas where we can further improve, please feel free to let us know. Your insights are valuable as we strive to make every guest's stay exceptional!

8/10 Good

Israel

Stayed 1 night in Nov 2023
Response from Paige S. on Dec 17, 2023
Thank you for your feedback and the 8 out of 10 rating. We appreciate your choice to stay with us! If there are specific areas where we can improve or if you have any suggestions, please feel free to share. Your input is valuable, and we hope to have the opportunity to enhance your experience during your next visit.

8/10 Good

CaSandra, Boca Raton

Business traveler
Liked: Cleanliness, staff & service, amenities
Printer in the business center was not working.
Stayed 3 nights in Dec 2023
Response from Paige S. on Dec 17, 2023
Thank you for your feedback regarding your stay and our business center. We apologize for any inconvenience caused. We are addressing the matter promptly to ensure it's resolved for future guests. We appreciate your understanding and hope to welcome you back for an improved experience!

10/10 Excellent

Jeneen

Stayed 1 night in Dec 2023
Response from Paige S. on Jan 22, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a perfect 5 experience. Your satisfaction is our priority, and we look forward to hosting you again for another fantastic stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Paige S. on Dec 17, 2023
Thank you for the perfect 5 out of 5 rating! We're thrilled to hear about your positive experience. We appreciate your support and look forward to welcoming you back in the future for another wonderful stay!

10/10 Excellent

Fathima

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy because rooms are facing the Turnpike
Stayed 4 nights in Dec 2023
Response from Paige S. on Dec 12, 2023
Thank you for your 5 out of 5 rating! We appreciate your feedback regarding the noise from rooms facing the Turnpike. We apologize for any inconvenience caused by the noise, and we value your input. If there's anything specific you'd like us to address or if there's a way we can enhance your future stays, please feel free to share. We're committed to ensuring your experience is as comfortable as possible.