Room, Multiple Beds | Down comforters, pillowtop beds, in-room safe, desk
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Reviews of Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites West Palm Beach Metrocentre, an IHG Hotel
2485 Metrocentre Blvd, West Palm Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 194 out of 515 reviews" "
Rating 8 - Good. 172 out of 515 reviews" "
Rating 6 - Okay. 73 out of 515 reviews" "
Rating 4 - Poor. 39 out of 515 reviews" "
Rating 2 - Terrible. 37 out of 515 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it that it had a Keurig in the room
Stayed 4 nights in Apr 2024

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, helping in anyway that they could, and the breakfast servings were more than adequate and very diverse. We love the fact that the hotel was very clean and orderly, as well as the fact that there weren’t any dogs or cats being boarded at the hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for Nationals/Astros Spring Training. Walked there...about a mile. Easy walk. Nice venue too. No place close though to sit down and eat...it's more industrial. Right off 95 to get to anywhere Place has free breakfast...coffee all day...and different fruit infused water. Only problem was my TV kept going in and out of satellite service for the last 24 hours and was unwatchable. It was seriously frustrating...every 5 seconds it was freezing for 3 seconds. There wasn't a storm or anything that should've caused that!
Stayed 6 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people. Breakfast was good.
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioner was so loud I couldn't sleep unless it was turned off. Mini-fridge leaked water all over. Toilet seat was a safety hazard and was barely connected. Minimal water pressure and minimal hot water.....all of this could have been over looked if they were able to provide a room key, instead had to be escorted to my room everytime i wanted to come or go
Stayed 3 nights in Jan 2024

10/10 Excellent

Septemberlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lamarana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Yvonne

Business traveler
Liked: Property conditions & facilities, room comfort
Recommend if dont want to stay on the beach
My room was perfect temp, AC was quiet, room was dark and able to sleep past sunrise. Quiet hotel, adequate amenities and less than 10 min drive to mall and many other eateries. Wouls stay again. Especially liked they have Dove soap.products.
Stayed 1 night in Jan 2024

8/10 Good

Keith

Traveled with family
Liked: Amenities
Staff was super friendly from check in to breakfast and check out. The building could use a little air circulation improvement but it was a pleasant one night stay. Thank you for the hospitality!
Stayed 1 night in Jan 2024

6/10 Okay

Jason

Stayed 3 nights in Jan 2024

8/10 Good

Jodi

Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Khodr

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stuff and thanks again for having us over 10 days
Stayed 10 nights in Dec 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Chad

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

barry

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kamarie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Hunter

Liked: Cleanliness, room comfort
Coffee maker in the room was broken. Gym was pretty embarrassing
Stayed 1 night in Dec 2023

8/10 Good

Venneca

Liked: Cleanliness, staff & service, property conditions & facilities
Immaculate
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ADALBERTO, CUTLER BAY

Liked: Cleanliness, staff & service, property conditions & facilities
New property, modern rooms, surprising good breakfast. Highly recommend
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Karina

Disliked: Property conditions & facilities
The property is not super Clean, bed was clean and bathroom so so. However, my main issue was how noisy it was. People in the people all night being loud, and people In the lobby screaming at 4:00 am. I stayed here for the night to dive at Blue Heron Bridge…not worth it
Stayed 1 night in Nov 2023

10/10 Excellent

Márcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Basha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our staycation it was quiet and the activities we did was a short drive from where we stayed
Stayed 2 nights in Oct 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Tricia

Stayed 5 nights in Oct 2023

10/10 Excellent

Cynthia, Miami

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was closed
Stayed 1 night in Sep 2023

8/10 Good

Laurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Laurie

Stayed 1 night in Sep 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Steven

Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works there was so kind. Room was clean - definitely recommend!
Stayed 1 night in Aug 2023

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Paul

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great customer service - Everything else very poor
Everything was much less than average except customer service. It seems the hotel does not have a consistent process to ensure simple necessities are in place. 1 - There was a lack of water pressure in original room; had to change room. 2 - One day, all towels were removed from room and room was not made. Came back to room that evening to find their zero towels. I had to request from the front desk. 3 - Toilet paper was lower one night. Next day, room was made but toilet paper not replenished. Ran out of toilet paper that night. I had to request a roll from the front desk. 4 - Went to pool one afternoon. Total of 7 guests there, including two kids. 4 adults were smoking; I was told at check-in that it was a no smoking hotel. Mentioned to front desk person who happened to be walking by as I was returning to my room. When I came back to pool minutes later, the guests at the pool were still smoking. 5 - No body lotion in the room.
Stayed 3 nights in Jul 2023

4/10 Poor

Charles, West Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities
The rooms were damp and musty. The shower/tub looked like it needed to be recaulked. Mold/mildew growing in the caulking. I ran the AC on Dry mode at 65 degF to get the humidity out of the air, and it took about 6-8 hours to finally get it to a normal humidity. I coughed all night, possibly from breathing mold.
Stayed 1 night in Jul 2023

6/10 Okay

Francis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice in a good location for what I needed. I have the quiet tag hand and someone keeps hitting my door and running away. No liquid soap in the bathroom. All was nicely clean and comfy.
Stayed 2 nights in Jul 2023

4/10 Poor

SHA RIETTA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room wreaked of mildew/mold which was growing around on the bathtub.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Air conditioning didn’t work. Carpet was wet and smelled of mildew.
Stayed 1 night in Jul 2023

10/10 Excellent

Gisela Marlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff , they are really incredible
Stayed 1 night in Jun 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in May 2023

8/10 Good

Zorina

Stayed 2 nights in May 2023

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very convenient
Stayed 1 night in May 2023

10/10 Excellent

SEW

Stayed 1 night in May 2023