Exterior

Reviews of Homewood Suites West Palm Beach

3 out of 5
Homewood Suites West Palm Beach
2455 Metrocentre Blvd, West Palm Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 435 out of 834 reviews" "
Rating 8 - Good. 246 out of 834 reviews" "
Rating 6 - Okay. 82 out of 834 reviews" "
Rating 4 - Poor. 36 out of 834 reviews" "
Rating 2 - Terrible. 35 out of 834 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very cheerful and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Nitin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed by three things 1) because I booked through Expedia it appears I will not get Hilton Honors points very disappointing 2) It took over an hour ana half for the front desk to honor a request for a plunger 3) There was no iron in my room and when they sent one up it did not work they finally did get one that worked. I am disappointed in that for the amount of money paid I could not get linens and my room made up everyday, I ad to request fresh towels on the days they did not service the room NJust poor customer ervice
Stayed 8 nights in Jan 2024

8/10 Good

Benjamin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Night staff acted like I was asking for them to go to the pits of hell and back when I asked for extra pillows and a blanket. Day staff very nice and friendly and accommodating!
Stayed 1 night in Jan 2024

10/10 Excellent

Dakirra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Arlyne

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Kristin

Stayed 5 nights in Jan 2024

8/10 Good

Derwood

Traveled with partner
Clean room ( May have some pet urine in the room previously). Very friendly and accommodating staff, great location for our needs, Hot water in shower was limited. I recommend staying here.
Stayed 1 night in Jan 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
With the exception of Niya, I have never met a more UNFRIENDLY staff. There were no smiles and no pleasantries. The room was nice but there was a used bar of soap left in the shower. The tile entry floors and the tile halls floors were very dirty. I expected more from a hotel that carries the Hilton name.
Stayed 1 night in Jan 2024

10/10 Excellent

Queen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. Me, my husband and two kids stayed here in one of their suites for 3 nights while visiting in law during the New Years Holiday. Easy check in and check out. We will be staying again in the near future.their
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcos, davie

Traveled with family
Stayed 2 nights in Dec 2023

8/10 Good

Ronetta, Somerset

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Siddharth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was comfortable. Rooms are clean and well maintained. Kitchen fully equipped
Stayed 3 nights in Dec 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel, good location
Nice pet friendly hotel. Bed was comfortable. I had a small dog with me.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Front desk ladies were so friendly and welcoming. They had been sold out the night before and we had just a short wait to see if room was ready. Breakfast was great. Room was wonderful.
Stayed 1 night in Dec 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
When I made the reservation I was told the pet fee was $50.00, when I checked in I was told it was $100.00,
Stayed 1 night in Dec 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Venita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homewood of West Palm Beach
Homewood Suites is one of my favorite places to stay when i travel. This one is no exception! We arrive esrlier than ck inand they were still cleaning rooms..secsat in the downstairs area until.it was ready. It took about an hour but the staff made sure we had any accommodation we needed while we waited. The staff throught the Hotel was very friendly and helpful. This Homewood was suburb!
Stayed 1 night in Dec 2023

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2023

8/10 Good

Lilly, McDonough

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Amani

Stayed 2 nights in Nov 2023

10/10 Excellent

Tin

I like it
Stayed 3 nights in Nov 2023

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We checked in late but front desk person smiling and very welcoming to us. The room was cool and very clean and comfortable.
Stayed 1 night in Nov 2023

6/10 Okay

Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping was terrible in three weeks of stay and just showed one day even the cleaning was requested at the front desk
Stayed 5 nights in Nov 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
The only problem was the cleaning, they did not showed up every 4th day has they informed me.
Stayed 14 nights in Oct 2023

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected !
Stayed 1 night in Nov 2023

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service
Did not like the customer service and room was very dirty, it had ants on the floor, walls, and door. Not enough body wash and towels, they told me they did not have enough. The kitchen floor was sticky on the day we checked in, even after we asked them to clean they did not clean it for 2 days but it was still not clean properly. The food was very bad and swimming pool was not clean properly. Dirty dishes were left in the dish washer. Overall, the service was very very bad and very very poor customer service. Food was not healthy enough and the quality of the food was very bad.
Stayed 5 nights in Nov 2023

10/10 Excellent

Jalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from KN on Nov 9, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

2/10 Terrible

jacqueline

Liked: Cleanliness, property conditions & facilities
My medicated sunglasses disappeared from the dinner table while I was taking a shower. Check every corner of the room and my belongings and can't find it. The weird thing that i saw them before I took the shower. Nobody saw anything and the sunglasses are like $400.oo.
Stayed 1 night in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at the Homewood Suites / West Palm Beach. We're sorry your experience did not meet your expectations. We are taking the appropriate measures to address these problems that occurred during your stay. We appreciate your review.

10/10 Excellent

Delynette

Stayed 1 night in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

Christina, Philadelphia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Spacious rooms.
Stayed 1 night in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

ray

Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite
Stayed 2 nights in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

jose

Traveled with family and small children
Good Costumer Service
Stayed 3 nights in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

Arlyne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and cooperative. She took care of our need’s quickly and efficiently.
Stayed 1 night in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

Tamarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just ok. Bed was really comfortable, big spacious rooms, quiet floor. I would stay again.
Stayed 1 night in Oct 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the pictures, everything was new, smwlled great, super clean . Very happy
Stayed 1 night in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

milena

Business traveler, Traveled with partner, Traveled with pets
Liked: Amenities
Customer service was great
Stayed 2 nights in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

marshall

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The only issue encountered was that the ice machine on the third floor was not functioning. However, the service provided by the front desk and restaurant staff enabled me to obtain need it quickly.
Stayed 4 nights in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at the Homewood Suites / West Palm Beach. We're sorry your experience did not meet your expectations. We are taking the appropriate measures to address these problems that occurred during your stay. We appreciate your review.

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

Shobha

Stayed 1 night in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

10/10 Excellent

Whitney

Liked: Staff & service, amenities, property conditions & facilities
The newly renovated rooms are very nice.
Stayed 6 nights in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

8/10 Good

Dan, Fort Myers

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled rooms and public spaces. However the worst breakfast buffet ever. Limited options, rubber eggs, overcooked sausage and cold coffee. Otherwise a nice property. Go next door to Cracker Barrel for breakfast.
Stayed 1 night in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at the Homewood Suites / West Palm Beach. We're sorry your experience did not meet your expectations. We are taking the appropriate measures to address these problems that occurred during your stay. We appreciate your review.

2/10 Terrible

Tejwattie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I've ever stayed at. First of all they overbooked the hotel and when we went to check in, we were told they accidentally over booked the rooms and had no room available for us. They put us in another hotel with a downgraded smaller room and refused to provide anything for the inconvenience. Their excuse was that they didn't charge us for the other hotel... how can you charge us for the other hotel when we already paid more for a room that we couldn't have because you overbooked??? Worst service ever. Don't stay here. Also, the hotel was under renovations and everything was dusty and the main lobby was closed off. The pool was never cleaned and absolutely disgusting. The breakfast also lacked. I'm very disappointed and would never visit this hotel again. Worst experience ever. Stay away and save your money because your room is not guaranteed. The staff was rude and not accommodating.
Stayed 5 nights in Aug 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at the Homewood Suites / West Palm Beach. We're sorry your experience did not meet your expectations. We are taking the appropriate measures to address these problems that occurred during your stay. We appreciate your review.

4/10 Poor

francy

Stayed 1 night in Sep 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.

4/10 Poor

Dennis

Stayed 28 nights in Aug 2023
Response from KN on Nov 7, 2023
Thank you for your recent stay with us at Homewood Suites/ West Palm Beach. We are pleased to hear that you enjoyed staying at our property. We appreciate your review and hope to see you soon.