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Response from Director of Front Office on Apr 19, 2024
Dear John, Thank you for sharing your feedback with us. We regret to learn that your recent experience fell short of your expectations. Transparency is paramount to us, and we make every effort to communicate all charges, including parking fees, clearly on our website for guests to review before booking. We appreciate your input and hope you had a pleasant overall stay. Thank you again for being our guest. We wish you all the best. Warm Regards, Jeffrey Tenner, Director of Front Office
Response from Director of Front Office on Apr 13, 2024
Dear Jeronimo, Thank you for including West Palm Beach Marriott in your travel plans. We are pleased that you enjoyed our convenient location and that we were perfectly situated near everything that you planned to see and do during your visit. Your satisfaction brings us great joy, and we appreciate you sharing your experience for the benefit of future guests. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay.Warm Regards, Jeffrey Tenner, Director of Front Office
Response from Director of Front Office on Feb 24, 2024
Dear Ken, Thank you for evaluating your recent stay with us. We sincerely apologize for the behavior of our associates and the service concerns during your visit. We will share your issues with the appropriate individuals to ensure a better guest experience in the future. Thank you again; we hope you will reconsider another visit so we can show you the hospitality you deserve.Warm Regards,Jeffrey TennerDirector of Front Office
Quiet and convenient. No heat and refrigerator did not work. Rooms showed alot of wear and tare. Several attempts to fix but no results. I feel I did not get my $400. worth of stay.
Larry
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 14, 2024
Dear Larry, Thank you for taking the time to review your stay. We are extremely sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate individuals for our future plans. We also apologize for the maintenance issues you faced and will be addressed to them. We understand your frustration and are grateful for your patience. We hope you will give us another opportunity to provide you with the flawless hospitality we are known for.Warm Regards,Jeffrey TennerDirector of Front Office
6/10 Okay
cynthia
Business traveler
Feb 4, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Great, impeccable staff. However, facilities need an upgrade
cynthia
Stayed 2 nights in Jan 2024
Response from Director of Front Office on Feb 5, 2024
Dear Cynthia, We appreciate you being our guest and sharing your observations. We are pleased to read that you enjoyed your stay with us and the service delivered by our associates. Your comments regarding the room updates have been noted, and we are pleased to share that a revitalization project is scheduled for this year. This remodel is part of our ongoing commitment to providing our guests with an inspiring and contemporary experience. We hope you will consider staying with us again to see the improvements firsthand.Warm Regards, Jeffrey Tenner Director of Front Office
This could be a good hotel, the price/quality is not there. It is very old...
Alberto
Stayed 2 nights in Jan 2024
Response from Director of Front Office on Feb 1, 2024
Dear Alberto, Thank you for choosing our hotel for your recent stay. We regret that you were disappointed with the rate of your visit. Many guests see us as a good value, and we work to keep our pricing competitive with other hotels in the area. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to West Palm Beach.Warm Regards,Jeffrey TennerDirector of Front Office
6/10 Okay
Amani
Traveled with group
Jan 27, 2024
Disliked: Cleanliness
I liked the service of the bistro. I didn’t like the lack of cleanliness, the very old gym equipment and absence of renovation of the bathrooms at least.
Amani
Stayed 3 nights in Jan 2024
Response from Director of Front Office on Jan 28, 2024
Dear Amani, It was a pleasure having you stay with us. We are glad you enjoyed most of your visit and your time at the Bistro Ten Zero One. However, we apologize for the cleanliness issues you experienced and that you did not appreciate certain aspects of your accommodations and fitness center. Your constructive feedback will be shared with the appropriate teams for a better guest experience in the future. We hope to have another chance to provide a better experience on your next visit. Warm Regards,Jeffrey TennerDirector of Front Office
Response from Director of Front Office on Jan 20, 2024
Dear Renee, We are happy you chose West Palm Beach Marriott for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Warm Regards,Jeffrey TennerDirector of Front Office
I drove from the panhandle of Florida and chose this hotel for its convenience to catch an early flight. I woke up to a shower that would not drain and full of two inches of dirty water. Being in a rush to catch a flight I did not have time for the maintenance staff to come and look at it. What a waste of money. Staff were very nice.
Inconvenient and unpleasant neighborhood. No assistance checking in. Broken television in first room. Moved to another room with a leaky faucet that kept us up all night, and engineering could not repair.. Inexperienced front desk. Dilapidated property. Very expensive for the quality.
Hotel seems a little long in the tooth for a Marriott. Drop ceilings in the bath make it seem old, in need of an update. Location is a little isolating for walks. Food and bar service was good, can recommend the hotel restaurant. Pool was nice, comfortable place to hang out, except for road noise.
Everyone was extremely friendly and everything was extremely clean. Bar had great food and drinks.
Daniel
Stayed 1 night in Nov 2023
Response from General Manager on Nov 29, 2023
Good day Daniel,Your kind words are much appreciated. It's delightful to hear that our friendly team members and clean accommodations helped make your visit that much better. Thank you so much for the review, and we hope to see you again soon. Sincerely,The West Palm Beach Marriott Management Team
We love it. Super friendly. Clean. Definitely book again.
Jennifer
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Good day Jennifer,Thank you so much for the high rating. We're delighted to know that our clean accommodations and friendly service impressed you during your visit. We can't wait to host you again soon!Sincerely,The West Palm Beach Marriott Management Team
Great place to stay and enjoy a vacation or even spend a weekend. The bathroom although good needs some improvement, such as at least one or two hooks to hang your shorts, towel etc. Staff is super help!!!
Ram
Stayed 7 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Good day, Ram,It's good to hear you enjoyed our friendly staff and had an overall comfortable stay with us. We're grateful to call you our valued guest, and we cannot wait to welcome you back for a better experience.Sincerely,The West Palm Beach Marriott Management Team
The staff was very friendly. I experienced a welcoming environment throughout my stay.
candace
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Good day Candace,It is an honor to have earned a perfect rating for your recent stay with us. Our team will be ecstatic to know that you appreciated their wonderful service and that you felt welcomed. Your appreciation means a lot, and we look forward to seeing you again. Sincerely,The West Palm Beach Marriott Management Team
Everything was perfect
Reception was very polite, helpful and extremely accommodating.
The only objection to had was room service breakfast was served in paper bags with no plates or silverware?
Which I was told is new way, modern.
When companies pained it was served properly but the time taken ? Omellate was cold toasts were soggy and coffee was cold? Never ever order room service.
Ranjit
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Good dayHaving you stay with us was a delight, and you can always count on us to deliver top-notch hospitality. Your feedback about the breakfast will be shared with our food and beverage team, and we apologize for any dissatisfaction with the offerings. However, we are pleased that this did not impact your overall experience. It would be an honor and a pleasure to welcome you back anytime to West Palm Beach Marriott.Sincerely,The West Palm Beach Marriott Management Team
Housekeeping left cleaning product in my bathroom 2 days in a row. Battery in safe was dead so I could not lock up valuables. Freezer tray in fridge was broken.
Did appreciate the quiet experienced on my hotel floor (8th floor)
Ava
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 22, 2023
Good day Ava,While we're happy to receive a high rating, we're sorry to hear about any issues with our amenities. This is never our intention, and our housekeeping team will be sure to look into all your comments further. Please consider coming back to join us again at some point in the future. Sincerely,The West Palm Beach Marriott Management Team
We book 2 rooms and we’re not happy after our first night after getting all of our thing settled, we had a room with a wall and ceiling leak which apparently was known to the hotel. We made notice of the problems and we had a busy several days getting our daughter into college nearby. Got very little sleep with the dripping water 1st two nights. Our biggest negative observation was no one from Management offered any apology for inconvenience.
Alex
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 5, 2023
Good day Alex, Thank you for staying with us while you helped get your daughter settled and for taking a moment to share your concerns. Please accept our sincere apologies that you were not entirely comfortable during your visit and that we fell short of providing a satisfactory response and solution. What you have described is not representative of a typical experience, and we assure you that the appropriate team members will be looking into these matters. We cannot change the past, but we truly hope that we will have the opportunity to host you in the future to deliver a stay that better represents our true value. Sincerely,The West Palm Beach Marriott Management Team
The hotel is a very clean, very eco-friendly. The only thing that missing the pool is so quiet for visitors.it would be good if there is a place that can offer like even soft beverages. Some easy relaxing music would be a plus. Location perfect to explore the area.
Verified traveler
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Good day,Thank you so much for your comments, and we are so happy to know that our clean accommodations were the highlight of your stay. We are always looking for ways to improve, so we will keep your other comments in mind for the future. Please consider joining us again soon. Sincerely,The West Palm Beach Marriott Management Team
Close to the convention centre, clean rooms and wonderful service. I would stay again.
Ehsan
Stayed 9 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Good day Ehsan,Thank you so much for the five-star rating! We're thrilled you enjoyed our clean rooms and attentive service during your visit. Please come back and join us again at some point soon. Sincerely,The West Palm Beach Marriott Management Team
Good Day Negin,With so many options to choose from, we are pleased that you chose us for your accommodations. It is wonderful to know that our location was ideal for your time in West Palm Beach, and we hope that you rested comfortably in your room. Thank you for the great rating, and we aim to earn that final star on a future visit. Come back soon!Sincerely,The West Palm Beach Marriott Management Team
6/10 Okay
Jonathan
Aug 23, 2023
Liked: Cleanliness, staff & service, room comfort
Stay
The toilet did not flush when we first got there. This was fixed. The shower flooded a little bit the first time we used it. This was fixed.
Jonathan
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 26, 2023
Good day Jonathan,Thank you for taking the time to share your thoughts with us. While we are disheartened that we were unable to meet all of your expectations, we are glad that our team was able to provide solutions for each issue. Please consider booking another stay with us, so we can show you an even better stay. Sincerely,The West Palm Beach Marriott Management Team
My stay was amazing. Everyone on staff was a delight. The restaurant on site was delicious and staff were warm and friendly.
The pool was so relaxing and beautiful. I would absolutely go back.
Jackson
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 15, 2023
Good day Jackson,From our friendly staff and delicious dining to our refreshing pool, we are thrilled you had a flawless stay with us at West Palm Beach Marriott! Whenever you're in sunny South Florida, we'd love to host you again!Sincerely,The West Palm Beach Marriott Management Team
Excellent, would definitely stay again. We are so happy with the service
KIMBERLY M
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 11, 2023
Good day Kimberly,It would be a privilege to welcome you back to West Palm Beach Marriott! Serving you was a delight, and we're glad to have earned your five-star praise. Until next time, we wish you well!Sincerely,The West Palm Beach Marriott Management Team
Good day,We're so happy that our short, 10-minute drive to the beach was perfect for all your needs and that you had an amazing time overall. Thank you so much for your kind words, and we hope you will join us again soon. Sincerely,The West Palm Beach Marriott Management Team