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Reviews of Residence Inn by Marriott West Palm Beach

3 out of 5
Residence Inn by Marriott West Palm Beach
2461 Metrocentre Blvd, West Palm Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 186 out of 395 reviews" "
Rating 8 - Good. 98 out of 395 reviews" "
Rating 6 - Okay. 46 out of 395 reviews" "
Rating 4 - Poor. 28 out of 395 reviews" "
Rating 2 - Terrible. 37 out of 395 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

meagan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We lived the fire pit and bbq on the property.. also enjoyed the heated pool . The room with the kitchenette was great, came with everything we needed . Stores were all super close. Loved laundry onsite . Would definitely return!
Stayed 1 night in Mar 2024
Response from Daniel - GM on Mar 14, 2024
Thank you for your recent stay and positive review. We look very much forward welcoming you back again soon.

10/10 Excellent

Matheus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Residence Inn, and it was an incredibly comfortable experience. The staff was exceptionally nice, and everything was well maintained. I would highly recommend it for a cozy and hassle-free stay.
Stayed 3 nights in Feb 2024
Response from Julie C Andersen on Feb 13, 2024
We wanted to take a moment to extend our sincerest gratitude for choosing to stay with us and for being such wonderful guests. It was an absolute pleasure to host you, and we're delighted to hear that you enjoyed your time here.Your positive feedback means the world to us and serves as a great motivation for our team to continue delivering exceptional service. We strive to create memorable experiences for all our guests, and knowing that we succeeded with you brings us immense joy.

8/10 Good

Maray

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Daniel - GM on Jan 3, 2024
Thank you, Maray, for your recent stay and review. We look forward to seeing you again.

10/10 Excellent

Bob Morrison

Stayed 1 night in Dec 2023
Response from Daniel - GM on Jan 25, 2024
Thank you for your recent stay and 5 out of 5 review. Look forward to seeing you again

10/10 Excellent

Emil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel on Dec 30, 2023
Thank you for your recent stay and 5 out of 5 rating. Hope to welcome you back again soon.

10/10 Excellent

Willis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and mannerly. Everyone from the housekeeper to the front desk agents espedially Felicia to the food service team. I will definitiely recommend and will be a repeat customer.
Stayed 1 night in Dec 2023
Response from Daniel - on Dec 18, 2023
It was our pleasure hosting your stay with us. Thanks for taking the time to provide a review. We look forward to hosting you again soon.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Daniel - GM on Dec 18, 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Excellent

Robin, Albertville

Stayed 1 night in Dec 2023
Response from Daniel - GM on Dec 12, 2023
Thank you, Robin, for your recent stay and 5 STAR rating. We look forward welcoming you back again soon.

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 4 nights in Dec 2023
Response from Daniel on Dec 11, 2023
Thank you for your recent stay and 5 out of 5 rating. Look forward seeing you again soon.

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Daniel on Nov 24, 2023
Thank you for your recent stay Ravi. I do apologize for falling short of your expectations. Please accept my commitment to improve this aspect of your future stays with us.

4/10 Poor

Ayisha

Disliked: Cleanliness
The bathroom wasn’t its cleanest, someone had urinated in the toilet and didn’t flush it , there was no toilet paper , and no wash rags and hair on the sheets ….
Stayed 1 night in Nov 2023
Response from Daniel on Nov 6, 2023
Good morning Ayisha. I apologize for this shortfall as by no means is that product appearance appropriate. Please accept my commitment to address these opportunities in house immediately with my team. I hope to show you improved results very soon

4/10 Poor

valerie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Worst Marriott I’ve been to
They charge $12 for a regular parking lot…no notice the place has homeless people smells like smoke and dinge. And the people next to me had (2)(service dogs! That we’re barking u controllably for hours I couldn’t sleep.
Stayed 1 night in Oct 2023
Response from Daniel on Nov 2, 2023
Thank you, Valerie, for your recent stay and review. I pass my most sincere apologies for falling short of our brand standards and your expectations. Please rest assured of my attention to address and correct these concerns forward moving. Thank you for this opportunity.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean, comfortable, and quiet. About 15 minutes from downtown which worked for me.
Stayed 7 nights in Oct 2023
Response from Daniel - GM on Oct 31, 2023
Thank you, Stanley, for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Daniel on Oct 18, 2023
Thank you, Jennifer, for your recent stay and 5 STAR rating. We look forward welcoming you back to your Residence Inn by Marriott West Palm Beach very soon.

4/10 Poor

Solafide

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Daniel - GM on Oct 5, 2023
Good morning. We are sorry to learn of your poor rating of your experience. We promise to continue working hard each day towards improvements of your future experiences with us.

10/10 Excellent

LILIAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It!!! my room was perfect, staff was very attentive and had an amazing attendant at breakfast, very patient with my grandbabies (2, 3 & 5)
Stayed 1 night in Sep 2023
Response from Daniel - GM on Sep 26, 2023
Outstanding Lilian and thank you! I will share with my team as we celebrate and prepare for your next visit to your RI West Palm Beach.

2/10 Terrible

Renato

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Very dirt and smell bad… don’t recomend
Stayed 2 nights in Sep 2023
Response from Daniel on Sep 26, 2023
We apologize for falling short of your expectations and our standards. Please accept my commitment to address these concerns internally ensuring an appropriate reclaim of what you've become accustomed to when choosing our Marriott brands.

10/10 Excellent

Jasmine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Daniel - GM on Sep 13, 2023
It's great hearing from you Jasmine. Thank you for your recent stay and positive review. See you next time.

6/10 Okay

Melony

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff was very nice. I did not get fresh towels and garbage removal in two days as promised
Stayed 3 nights in Sep 2023
Response from Daniel - GM on Sep 12, 2023
Thank you for your recent stay and review Melony. I will be sure to circle back to my heart of the house to improve our commitments to refresh service and communication. I am happy overall you had enjoyed your stay and hope to welcome you back again soon.

8/10 Good

Vanessa

Stayed 8 nights in Sep 2023
Response from Daniel - GM on Oct 4, 2023
Hi Vanessa. I am sorry for my late reply, I just received notification of your feedback today. At that, thank you kindly for your recent stay and positive review. I hope to welcome you back again soon.

10/10 Excellent

Kenya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2023
Response from Cory on Sep 10, 2023
Dear, Kenya thanks for sharing you experience with us we look forward to sharing your feedback with our team. Until we get the pleasure of hosting you again.Sincerely Residence Inn Team

10/10 Excellent

Candice, Roseville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great from Collin at the front night desk… Breakfast staff singing as changing out food… Shawn at checkout and Daniel the GM. The cleaning staff cleaned our room every other day and full cleans every three days. They even do the dishes. The location is not in the best area but convenient to the Highway, gas station, fast food, Walmart if that’s what your looking for. There is a $12 a day parking fee just to be aware. I have my construction stay stay here for over two weeks and I would recommend this property. Thanks Marriott residence inn for a great stay!
Stayed 16 nights in Aug 2023
Response from Daniel - GM on Sep 8, 2023
It is so nice hearing from you Candice. We enjoyed hosting your stay with us. Look forward to seeing you again soon.

10/10 Excellent

Derya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property but not really eco-friendly
The property was great, had a comfortable stay. Very friendly, helpful, pleasant staff. While I appreciated the bathroom soap and shampoo being in large non-disposable containers I was disturbed by all breakfast plates and cutlery being single-use and disposable. The planet is on fire; you can buy an industrial washing machine and stop your share of fueling the production and disposal of single use items. Also, it did not say in the hotels.com page we booked from, but parking is $12/day.
Stayed 6 nights in Aug 2023
Response from Daniel L. GM on Aug 23, 2023
Thank you for your recent stay and positive review. We at Marriott fully agree with your suggestion. This location is lined up to replace all single use items this closing quarter of 2023. We look forward welcoming you back to observe those upgrades firsthand.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend to friends and family
All staff was friendly. The free breakfast was ready on time. The price was affordable.
Stayed 1 night in Aug 2023
Response from Daniel on Aug 23, 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Excellent

Transito j

Liked: Property conditions & facilities
Easy to travel
Stayed 4 nights in Aug 2023
Response from Daniel on Aug 23, 2023
Thank you for choosing your Residence Inn by Marriott West Palm Beach. We are happy to hear from you and look forward welcoming you back again soon.

10/10 Excellent

Lashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Aug 2023
Response from Cory on Aug 19, 2023
Lashonda thanks, for your positive feedback I am excited to share your experience with the team.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
They were very nice and helpful.
Stayed 1 night in Jul 2023
Response from Daniel - GM on Aug 2, 2023
On behalf of the entire hotel team, I want to thank you for sharing about experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Had a studio room and it was amazing. Very clean and comfortable. Breakfast was good. Customer service was excellent. Hidden gem about 15-20 minutes from riviera beach. I’d definitely stay here again.
Stayed 1 night in Jul 2023
Response from Daniel Lewandowski - GM on Jul 28, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk when we checked in was fantastic and the breakfast attendant was amazing. The room was clean and cool with everything we needed. Don't park under the trees though, we found out that the iguanas must have a racket going with the local car washes because our car was covered with iguana mess😂
Stayed 1 night in Jul 2023
Response from Daniel Lewandowski - GM on Jul 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

8/10 Good

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Services was good. Had to wait 1.5hrs after check in time, but they took care of us!
Stayed 5 nights in Jul 2023
Response from Cory on Jul 18, 2023
Kenneth, I am so very sorry your room was not ready upon the designated check in time. I want you to know we are altering how we conduct our operation due to this inconvenience you faced during your stay here. Steps are now in place to prevent any issues like this for impacting our guests in the future.

10/10 Excellent

Angelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel really made me feel at home! The staff was very professional,friendly and nice! I loved it! I will most definitely be booking another stay very soon! Thank you Residence Inn by Marriott West Palm Beach!
Stayed 1 night in Jul 2023
Response from Daniel Lewandowski - GM on Jul 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Misael

Stayed 1 night in Jul 2023
Response from Daniel - GM on Sep 5, 2023
Thank you for your recent stay and positive review. We look forward welcoming you back again soon.

10/10 Excellent

Phillamenia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean. The staff was very friendly. The breakfast was included and for the price it was very affordable!
Stayed 1 night in Jun 2023
Response from Daniel Lewandowski - GM on Jun 26, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra

Stayed 7 nights in Jun 2023
Response from Cory on Jun 18, 2023
Debra thank very much for the positive feedback. I can't wait to share with the team and celebrate with them. It was such a pleasure to be your host and we hope to get the opportunity again in the near future.Safe travels, until our paths cross againSincerely,Residence Inn Team

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The left side of the parking lot is VERY dark and a little spooky.
Stayed 2 nights in May 2023
Response from Daniel Lewandowski - GM on May 31, 2023
Thank you for your recent stay and feedback provided. I agree and am working quickly to correct this problem. With my electrician team currently onsite for the full fix we have since installed temporary walkway lights to assist during this process. I hope to welcome you back soon as we finalize to observe firsthand.

10/10 Excellent

Gia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were comfortable and affordable and the staff was extremely friendly and helpful. I will definitely be returning to this hotel.
Stayed 1 night in May 2023
Response from Daniel Lewandowski - GM on May 29, 2023
Thank you for your Marriott loyalty and feedback about your stay. I will be sure to share your highlights with my team for positive reinforcement. Look forward welcoming you back again soon.

2/10 Terrible

PAtrick

Stayed 1 night in May 2023
Response from Daniel on May 24, 2023
Thank you for your recent stay. I do apologize for falling below your expectations. Please rest assured that my attention and staff support with go towards improvement with your future stay in mind.

10/10 Excellent

Yvette

Stayed 5 nights in May 2023
Response from Daniel Lewandowski - GM on May 15, 2023
Thank you for your positive review and recent stay. See you again soon at your Residence Inn West Palm.

8/10 Good

Reinaldo

Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 26, 2023
Thank you for your recent stay and positive rating. We look forward welcoming you back again soon.

10/10 Excellent

Sade

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place to stay
Stayed 2 nights in Apr 2023
Response from Daniel Lewandowski - GM on May 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay_.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with my team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

ROBIN, Port St Lucie

Liked: Cleanliness, staff & service, amenities
The room was clean and very spacious for the price. The pool was under renovation which was not disclosed at booking. My room was next to the fire pit area which was also off the hallway from lobby Sina bit noisy. The exit door at the end of the hall was not secured and anyone could come or go into the rooms hallway. I would suggest booking on the second floor just in case. The breakfast was very generous and the staff were very attentive.
Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Excellent

Ivelisse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio is very comfortable and cleand. Couple exit and entrance to the building. Parking lot is pretty small, but we did find a parking spot.
Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

8/10 Good

Shavonne

Traveled with partner
Liked: Staff & service
The pool was closed. The cleanliness of the room wasn't right. Only 1 trash can was lined with trash liner. It was crazy because from the outside it looked like a awesome stay but wasn't.
Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2023
Response from Daniel Lewandowski - GM on May 3, 2023
Thank you for your recent stay and feedback provided. We look forward welcoming you back to your RI West Palm Beach very soon.

10/10 Excellent

Darlene

Stayed 2 nights in Apr 2023
Response from Daniel Lewandowski - GM on May 15, 2023
Thank you for your positive review and recent stay. See you again soon at your Residence Inn West Palm.

6/10 Okay

Patricia

Traveled with family
Disliked: Room comfort
Small and uncomfortable bed
I booked and paid for a king room but received a room with a double bed. It was very small & hard but it was late and didn’t feel like moving all my stuff to move to a different room. Me & my husband were uncomfortably crowded all night long.
Stayed 1 night in Apr 2023
Response from Daniel - GM on Apr 25, 2023
I apologize for the lack of proper room assignment. I understand how disappointing and difficult that could be. Please rest assured that I will review this with my front office team and strength practices to avoid forward moving. Hope to provide a better experience very soon.

8/10 Good

Janet

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the little kitchen had everything a person would need. The coffee maker was broken, shower door was very difficult to roll, there were never any carts available.
Stayed 2 nights in Mar 2023
Response from Daniel - GM on Apr 25, 2023
Thank you kindly for your positive review. We look forward welcoming you back to your Residence Inn very soon.