Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Harleysville, Pa

Disappointing for the price!

Posted Jan 28, 2015
Pros: Great location in Delray, close to shops restaurants and the beach. The hotel had a beach club facility for it's guests to use which was nice.
Cons: There needs to be some massive training at this hotel to bring it up to the standards one expects in a luxury facility.
For the kind price charged, I do expect pretty incredible. I have spent considerably less and had a better experience than this hotel. The room was lovely although the functionality was less so. Various things didn't work like the TV (was fixed), the phone on the desk could not pick up an incoming call...you had to go to a different receiver, the closet door was on a super tight spring so that as soon as you opened it to get something, it would close the door before you had a chance( (or you could hold it open with one hand while you tried to grab something) The fancy water saving toilet had to be flushed multiple times and even then left unwanted reminders. The lights were on crazy automatic dimmers that made the whole process of turning on a light more challenging than necessary (the night light did not work) As far as the facilities and staff...except for a few individuals at the front desk, there seemed to be a pervasive attitude of not caring a whole lot. The service in the breakfast/coffee shop was beyond bad...even when it wasn't crowded it took an insane amount of time to get a cup of coffee (the cappuccino maker was broken) or a sandwich. The concierge was just ok...did her job but no enthusiasm. The house keepers would sometimes give you a robe...sometimes not. Sometimes there would be a bath mat when you got out of the shower onto a marble (dangerous) floor...sometimes not. I will say that the guys who managed the garage and brought your car to you were great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Wonderful place, great location

Posted Jan 26, 2015
Cons: As above, no complimentary wifi in the room is not expected given all the other amenities.
From check-in, to valet, to concierge, we had an incredible few days. We were able to walk everywhere, the beach was close and the amenities were excellent. My only disappointment was that such a high end hotel doesn't offer wifi in the rooms- who really wants to read online in the lobby...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2015
A 20 minute walk to their private beach. Great staff. Lovely restaurant. Close to great nightlife.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but not special

Posted Dec 15, 2014
Pros: Beautiful room and great location. Loved having a casual breakfast cafe on the premises with a nice porch for reading, relaxing or having a coffee.
Location: Easy walk to all the restaurants on Atlantic Ave the heart of Delray. Also easy access to the beach although the Seagate beach club is a mile away.
The Seagate location is perfect - a short walk to all the restaurants on Atlantic Ave. We had a beautiful room and the staff was excellent, particularly the concierge Jose. But the lobby seemed like a mall at Christmas - full of tacky decorations and schoolchildren coming to visit Santa. For the price per night I was hoping for something more upscale and sophisticated. Also the pool was extremely uninviting. You have to walk through the driveway and the spa to get there and once you are there it is extremely unappealing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best in Delray.

Posted Dec 11, 2014
We usually stay at the Mariott on the beach. We tried this because it is a a couple blocks closer to town and we like to walk the avenue. I'm glad we tried it... All of our expectations were exceeded. The rooms and amenities are wonderful and the staff gracious.
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staff, very friendly

Posted Dec 7, 2014
Pros: Location Friendly staff
Cons: Answer the room service phones Deliver the promised newspaper in the morning
Location: On the "island", lots of restaurants and great walking, minutes to the beach and Intercoastal
Great check in. Unfortunately the requested newspaper was not delivered to the room. After 22 rings, gave up on calling room service.....
5 out of 5
Recommended
for Everyone
by A verified traveler

Review

Posted Nov 3, 2014
Pros: service and clean
Great friendly staff, beautifull room in a great area. We will come back in the spring.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom boston, MA

Anniversary

Posted Oct 24, 2014
Hotel was in walking distance to the beach, restaurants and shops
3 out of 5
Recommended
for Personal Event
by barbarafrom BERKELEY

Nice but not

Posted Oct 24, 2014 on Hotels.com
My room was substandard and the sound of some sort of machine roared all night the first night.
5 out of 5
Recommended
for Couples
by Brendanfrom Miami

Exceptional Service

Posted Oct 15, 2014 on Hotels.com
Service was exceptional. My taxi took forever to arrive so the hotel gave me a free ride in their Cadillac.