Outdoor pool, pool umbrellas, sun loungers

Reviews of Tideline Palm Beach Ocean Resort and Spa

4 out of 5
Tideline Palm Beach Ocean Resort and Spa
2842 South Ocean Boulevard, Palm Beach, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 21 out of 38 reviews" "
Rating 8 - Good. 5 out of 38 reviews" "
Rating 6 - Okay. 3 out of 38 reviews" "
Rating 4 - Poor. 6 out of 38 reviews" "
Rating 2 - Terrible. 3 out of 38 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kendra

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean and every staff member was pleasant and attentive. Very convenient being right on the beach and the outdoor restaurant was fabulous. The only thing we didn’t like was that there were very few lights in the room and no overhead at all, and no luggage racks in the room so nowhere to put your suitcase unless you put it on the counter. But otherwise very nice hotel and parking right outside the hotel was nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Veronica

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great service. Really enjoyed my stay.
Stayed 4 nights in Mar 2024

6/10 Okay

ALEXANDRU, Alexandria

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from ACE on Mar 18, 2024
Hello Alexandru,thank you for grading us on promise that we deliver to each of our guests at newly renovated 134 room, private beach, two restaurants (Brandon's and Mizu), full SPA and great staff. We would have love dto hear more details of your stay to find out and address the reasons resulted in three stars. We look forward to seeing you and I look forward to meeting you in person to find out more about your stay.Kind regards,Cem Erenler

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ACE on Mar 18, 2024
Dear Parisa,thank you for sharing your feedback about your recent stay at newly renovated Tideline Ocean Resort & Spa. Our full renovation of private beach hotel with134 rooms, 2 restaurants and SPA with well trained staff with great personalities are ready to exceed your expectations. We are glad to see that your experience was a great one and you gave us five stars. We look forward to seeing you at your next visit for pleasure or business.Kind regards,Cem Erenler

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ACE on Mar 18, 2024
Dear Marcia,thank you for sharing your feedback about your recent stay at newly renovated Tideline Ocean Resort & Spa. Our full renovation of private beach hotel with134 rooms, 2 restaurants and SPA with well trained staff with great personalities are ready to exceed your expectations. We are glad to see that your experience was a great one and you gave us five stars. We look forward to seeing you at your next visit for pleasure or business.Kind regards,Cem Erenler

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rxcellent place to stay, stuff were very friendly.
Stayed 4 nights in Mar 2024
Response from ACE on Mar 18, 2024
Dear Fabian,thank you for sharing your feedback with us. We are pleased to hear that your experience was a positive one as we strive to exceed guest expectations every day for every guest. Thank you for commenting on our staff being very friendly and our newly renovated hotel being the excellent place to stay in Palm Beach.We look forward to accommodating you soon.Best regards,Cem Erenler

4/10 Poor

Martha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This has the potential to be a very lovely place to stay, HOWEVER, this newly renovated hotel has MANY quirks to fix. There was NO air-conditioning in the room and NO hot water. Also, there were wonky plugs in the room and some safety hazards. My daughter was almost badly injured by a safety lock on the door that stuck out at eye height as you entered the room. When I brought these to the attention to the desk, they continued to put me off. The manager when I finally spoke to him was condescending and not trustworthy with what he promised to do about the situation. There were many many people complaining about similar issues at the hotel. One family booked a room with 2 queens and were given a king with a cot. The staff was pleasant, but most likely being paid to put people off. They said someone would get back to see soon when I spoke to them, but no one did. I had to stand at the desk and insist to speak to a manager who took along time coming. By the end of the visit, he became rather threatening. I am a flexible person and am not one to usually complain, and I certainly wasn't the only one there with these issues, but I was treated as if I was being ridiculous. As we waited in the lobby, a maintenance man was sent to fix the AC in someone's room. The couple were told a few minutes later and sent to the room and we heard the maintenance man say, "Yeah, that did nothing," when he came back to the desk. The hotel is nicely decorated and in a lovely spot so there is potential
Stayed 3 nights in Mar 2024
Response from ACE on Mar 14, 2024
Hello Martha,thank you for feedback and extending your stay to experience our hotel further. I am sorry that you had to experience AC issues in your room and I know that we were able to fix the issue and able to move you another room as well as not charging you for few nights and take resort fees off. Hopefully you come back and experience Tideline Hospitality again. We appreciate that you found our staff friendly.Thank youManagement

6/10 Okay

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Beautiful location and beach. Poorly built hotel and not a lot of customer service.
Stayed 1 night in Feb 2024
Response from ACE on Mar 4, 2024
Hello Brittany,Thank you for sharing your feedback with us. Our newly renovated resort and spa has a private beach and pool. We would be interested in learning more from your experience and take measures to further perfect our service in the pool area. There is service, service bar.Kind regards, We would love to learn more and sincere apologies for not providing service we strive to provide every day.Cem Erenler

10/10 Excellent

Ruthann

Traveled with family
Liked: Amenities
Location to the beach was perfect .
Stayed 2 nights in Feb 2024
Response from ACE on Mar 2, 2024
Hello Ruthann,thank you very much for your review of 5 Star in all categories. I will make sure that we share your review with our hardworking staff.We look forward to seeing you soon at Tideline Ocean Resort & Spa.Cem Erenler

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Property is well kept. Friendly and accommodating staff
Stayed 4 nights in Feb 2024

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Staff was friendly and helpful. We were not impressed with the restaurant though. $8.00 for a cup of relatively weak black coffee seems a little steep. A very simply breakfast for two people cost over $80.00. We would definitely stay there again, but would not eat at the facility.
Stayed 4 nights in Feb 2024
Response from ACE on Mar 2, 2024
Hello Heather,thank you for sharing your experience with us. We are delighted to hear that your experience at our Ocean front newly renovated resort was a great one. We acknowledge that there might be glitch of paying coffee price is high and we will make necessary changes accordingly so that no glitch happens. Our menu prices are 10-15% less than comparable hotel restaurants.We look forward to accommodating you soon.Kind regards,Cem Erenler

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront location! Great views and nice Sandy beach and heated pool.
Stayed 2 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Laurie,Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We look forward to see you as our guest again.Kind regards,Cem Erenler

2/10 Terrible

Jessica

Traveled with group, Business traveler
Disliked: Staff & service, amenities
Horrible experience. I would not recommend this hotel to anyone. There was a group of us and 1 person checked out because the staff was unaccommodating and rude.
Stayed 1 night in Feb 2024
Response from ACE on Mar 4, 2024
hello Jessica,we are very sorry to hear that we couldn't meet expectations. We would appreciate if you could reach out to us to listen, learn and rectify it.Thank you.Cem Erenler

4/10 Poor

jb

Traveled with family
Liked: Cleanliness, staff & service
No hot water, mold in the shower, wedding party was loud.
Stayed 1 night in Feb 2024
Response from ACE on Mar 3, 2024
Hello JB:Thank you for sharing your feedback with us. Hotel recently went under major renovations, and we are placing finishing touches. We are saddened to hear that your experience was less than satisfaction at early days of opening our resort after renovations. Please reach out to me directly for your next visit to rectify your previous stay experience. We look forward to seeing you soon!Kind regards,Cem Erenler

10/10 Excellent

Brandyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Food was great!
Stayed 1 night in Feb 2024
Response from ACE on Mar 3, 2024
Hello Brandyn:Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We look forward to seeing you as our guest again.Kind regards,Cem Erenler

10/10 Excellent

David

Liked: Cleanliness, staff & service
loved he roperty food fabulous the fitness area needs a lot of work
Stayed 1 night in Feb 2024
Response from ACE on Mar 3, 2024
Hello David:thank you for your being our guest at Tideline Ocean Resort & Spa. We are glad to hear that you enjoyed the food of Chef Gary Mawu, and his talented culinary professionals create every day at our two well claimed restaurants and Bar Brandons and Mizu. We are also thankful that you shared your comment about work in-progress fitness room which is being completed with latest equipment. We look forward to seeing you soon!Kind regards,Cem Erenler

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was all very welcoming. Property was as advertised. The food on the premises was of very high quality. The pool and hot tub temps seem to be mixed up my entire stay but the warm pool felt great when the sun went down.
Stayed 4 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Victor:Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We appreciate the recognition of our well-trained team with most hospitable personalities in Palm Beach. We look forward to seeing you as our guest again.Kind regards,Cem Erenler

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Rebecca:Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We appreciate the recognition of our well-trained team with most hospitable personalities in Palm Beach. We look forward to seeing you as our guest again.Kind regards,Cem Erenler

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the updates. Felt spoiled all weekend. Only problem was the last day we did not have any hot water in the shower. Didnt complain though because everything else was perfect!
Stayed 3 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Dawn:thank you for your being our guest at Tideline Ocean Resort & Spa. We are saddened to hear about the hot water incident, and we know that our skilled engineers attended to this issue. Multi-Million Dollar renovations recently completed, and our wonderful staff are eager to please and attend every need of our guests and make them feel special during their stay with us.We are pleased to hear that you enjoyed all amenities our luxury private beach resort with fantastic two restaurants and bar have to offer. We look forward to seeing you soon!Kind regards,Cem Erenler

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Upgraded and updated- beautiful boutique property on the beach
Stayed 1 night in Feb 2024
Response from ACE on Mar 3, 2024
Hello Lawrence:Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We appreciate the recognition of our well-trained team with most hospitable personalities in Palm Beach. We look forward to seeing you as our guest again.Kind regards,Cem Erenler

8/10 Good

Shawn

Business traveler
The room was great. Comfy bed and pillows. Staff were excellent. The Reno is nice but still needs fine tuning. The beach is beautiful.
Stayed 2 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Shawn:Thank you for choosing Tideline Resort and Spa for your vacation. We appreciate the feedback about still fine tuning in progress as renovations recently completed. We appreciate that you enjoyed all amenities, private beach, pool, spa, Brandons and Mizu restaurants in our newly renovated resort. We appreciate the recognition of our well-trained team with most hospitable personalities in Palm Beach. We look forward to seeing you as our guest again.Kind regards,Cem Erenler

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great remodel on this property, staff is very attentive and executive chef’s food is delicious. I’d highly recommend a stay here. One of the best values on the water!
Stayed 2 nights in Feb 2024
Response from ACE on Mar 3, 2024
Hello Daniel:thank you for your being our guest at Tideline Ocean Resort & Spa. Multi-Million Dollar renovations recently completed, and our wonderful staff are eager to please and attend every need of our guests and make them feel special during their stay with us.We are pleased to hear that you enjoyed all amenities our luxury private beach resort with fantastic two restaurants and bar have to offer. We look forward to seeing you soon!Kind regards,Cem Erenler