Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Posted Mar 26, 2015
Cons: Hotel cash machine didn't accept visa, luckily it did accepted master card (small charge).
Location: It's not really too close to anything, however we booked our expeditions through the hotel so the driver would wait for us in the morning at the hotel
Overall great experience. The hotel even offer hourly bus shuttles to the city centre. Little advise before you go to the market, always try and haggle. Traders can be offended if you don't even try. Also EVERYONE always seems to want a tip, whether they deserve it or not. The guides from the hotel are really nice though.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel

Posted Mar 25, 2015
Pros: The staff were very helpful.
Cons: The food. They need a new chef and more choice. Also it would be helpful if there was a shop on location.
Location: There isn't much to do near the hotel. There is a free shuttle to and from town which was good
The hotel is about 30 minutes from Menara airport (beware of the overzealous taxi drivers who greatly over charge - price to or from airport should be 150 dirham) and on arrival we were greeted with Moroccan tea and biscuits which was nice. We arrived at 8pm and the hotel looked stunning at night. Our bags were taken from us and we were taken by buggy to our room. The room was a classic room it was ok but could do with being repainted there was also an unpleasant smell every time you entered the room which resulted in us leaving the bathroom window open all the time. Unfortunately for us the weather was terrible when we arrived with lots of wind and rain however the staff made up for this they were very attentive and extremely helpful however, the food was not great breakfast was continental which after 7 days we got fed up of ( we had half board I suggest you have full board because although the food is not great there arent many other options) in the main restaurant we were charged the equivalent of £40 for a plate of flavourless rice and tagine which was quite upsetting and the '24 hour' cafe ony seemed to have chips and toasted cheese sandwiches despite having a menu which listed many other choices. Be aware that most of the staff save for the reception staff speak French so communication can be tricky however this is a minor issue. Overall the the staff are very good, the hotel is visually very beautiful. Shame about the food.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Fantastic experience

Posted Mar 22, 2015
Perfect hotel, amazing facilities and brilliant staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KV

Nice Hotel

Posted Mar 13, 2015
We recently stayed at the Pullman and although the hotel was really good we had some not so good experiences. We had some loose money change that all went missing. We did receive complimentary drinks after complaining . We went on room only basis so when we checked in we were told that we will be charged dhs150.00 per person per day for breakfast if we commited to all the days we were staying to which we agreed. However , when checking out we were charged the usual full amount of dhs180.00. They denied any knowledge of the discounted rate offered by their colleagues . We were getting late for our flight so we paid what we were asked to. Me and my wife were quite disappointed with this but overall we did have a good time at the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Excellent service throughout!

Posted Mar 8, 2015
Excellent staff, really helpful. Beautiful grounds, the best thing was the kids village which is a haven for small children. Pool was a little cold I thought, a few scuffs and scrapes in the room which could be tidied by a small lick of paint but didn't bother us really. Moroccan night was really good, the food and entertainment were both really good.
2 out of 5
by A verified traveler

Allin hotel 16km van stad

Posted Mar 8, 2015
Dit hotel is vooral geschikt voor mensen die allin prefereren. Als je niet all-in boekt is het niet het meest service gerichte hotel. Er is weinig bedienend personeel en elke bestelling duurt erg lang. Kwaliteit van t eten is voldoende. Onderhoud van het hotel is matig, een verfbeurt zou geen overbodige luxe zijn.
4 out of 5
Recommended
for Families
by A verified travelerfrom London

It was a nice hotel with very pleasant staff,

Posted Feb 22, 2015
Pros: The staff and food were great.
Cons: An indoor swimming pool and lower prices for lunches and dinners.
Location: well mainly is the old city and the Hamam to visit.
It was really a very pleasant experience for me and my wife. The food was great but a bit expensive. The staff were very helpful and courteous at all times. The hotel facilities are excellent but having an indoor swimming pool will add a great benefit to the guests who come to stay at your hotel in winter.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Posted Feb 21, 2015
Amazing hotel with brilliant facilities. Kids club is excellent and the staff are all so welcoming and ever ready to assist. Beautiful grounds covered with palm trees and is actually way better than it looks in the images. Breakfast is also good. Cant wait to go back! The Medina is about 20 mins away but a free shuttle is provided every 30 mins by the hotel. Great place for a relaxing getaway and definitely family friendly. The kids villiage have activities for children all day long and the staff entertain the kids brilliantly. There was also a morrocan show on one of the evenings with acrobats, snake charmers and morrocan music. The kids villiage has go karts, slides, trampolines etc and also some animals on site. Would reccommend 100%
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 19, 2015
Great Experience! excellent customer service and hospitality.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Stunning hotel!

Posted Feb 11, 2015
Stunning hotel, friendly staff and plenty todo. Restaurant food tad pricey however lovely stay nonetheless