Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
The hotel is lovely. I stayed there twice because of the fun atmosphere and trendy design. It's clean and I was pleased with its' amenities and location. But i always forget how bad the service is.. one lady at the reception and one at the pool area seemed to be doing their job, they smiled and helped, while the other personnel was inefficient and had an attitude. I felt like they were doing me a favor by answering my questions. I am from the hospitality industry myself, it doesn't require unique skills, but it's not for everyone because the attitude has to be right. Asked for an ashtray twice at the pool, never saw waiters again. My first visit was for my birthday celebration and I don't know why I would like to see these poker faces and hear that tone of voice on my special day. Who knows maybe the management team doesn't treat its' employees well.. the fact is that i am not sure if I am coming back
3 out of 5
by A verified travelerfrom Los Angeles

Expensive hipster hotel

Posted May 12, 2015
Pros: Hipster novelty but that quickly wore off
Cons: Rooms are dark, need better lighting and grounds should be monitored for trash and debris more frequently
Ultra hipster and overpriced hotel. Parking situation is atrocious given the room rates and grounds could be cleaner. There was an empty beer holder and filthy towel sitting outside room for almost 24 hours
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Pros: Ambiance.
Cons: Nada
Gay friendly. Groovy hotel and pool area. I've been to Palm Springs several times. One of the better experiences.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Delivered as promised!

Posted Apr 24, 2015
Pros: Cool aesthetic, very inclusive vibe (kids, dogs, seniors, couples, singles, lgbt, whatever... all seemed welcome), awesome service, and a1 facilities
Cons: Afternoon pool music ranged from cool/casual to eerie and spooky. Spooky is not good. Room showed a bit of wear and tear.
Location: Borrow bikes from the front desk and cruise the neighbourhoods. Head to Joshua Tree Park. Restaurants. Pool scene. Head up the tram.
We booked the Ace for a quick getaway because we were looking for an interesting, eclectic, but comfortable experience. The Ace is all of those things. Expedient check-in, great facilities, comfortable room, and great clientele made it an awesome stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Wonderful staying

Posted Apr 23, 2015
It's a very well designed boutique hotel that has a very unique desert vibe. They have vintage furnitures inside every room which makes u take photos nonstop. The pool is nice and the jacuzzi is perfect for nights. I would definitely stay there again.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Canberra, Australia

Great funky and hipster resort in Palm Springs

Posted Apr 23, 2015
Pros: Very well put together and well decorated rooms.
Cons: When I checked into my room, there was a strong smell of some sort of cleaner in the room. Some people might like it but I found it overpowering.
Location: It's about a 5 minute drive from downtown and not really close to any other facilities.
I stayed at the Ace in Palm Springs for two nights from Monday to Wednesday following the Cochilla festival. The Ace resort is in a beautiful setting and is excellently decorated. The room is very very comfortable and the pool-side areas are lovely too. I was able to enjoy the pool and gym and restaurant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Del Mar, CA

Fun hotel in Palm Springs

Posted Apr 10, 2015
Awesome pool! Relaxing stay! nice rooms with cool art & great designs!
5 out of 5
Recommended
for Everyone
by A verified traveler

DOPE

Posted Apr 9, 2015
bed was insanely comfortable, aux cord in the room, staff was nice, & the frozen drinks were great. lots of kids everywhere, but whatever, people have kids.
4 out of 5
Recommended
for Everyone
by A verified traveler

'Fun' place good food- good for a girls weekend.

Posted Apr 9, 2015
It's true I don't love the vibe at this hotel- I have a good time when I am here but I don't rush to return. The rooms are comfy- it's well set up for a girly getaway (but I don't find it a romantic getaway spot). I had a nice stay- the pool is crazy and quite crowded. Generally the staff was pleasant, cheerful and efficient. We had a poolside waitress who was not. She brought us food when we asked for ice water she told us we could buy a bottle of water. Ok- she wanted to sell refillable water bottles- we had those. We asked for ice water with our meal she said no. She made it clear that we did not rate her time or attention. (As a note we had ordered and been served the same meal and ice water the day before - no fuss no muss.)
2 out of 5
by A verified travelerfrom los angeles

Bad service

Posted Apr 2, 2015
Overcrowded pool area, nowhere to sit, ordered food and a drink and waited 45 minutes and it came out wrong. Still no drink or water for another 30 minutes. No napkins, no utensils. Gave the server cash and she never came back with my change. Next day had dinner in the cafe. Food came out wrong again. Big surprise.