Ratings based on 260 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel stay in Desert Hot Springs/Palm Springs

Posted Aug 18, 2014
My girlfriend and I stayed here for my birthday weekend, we both enjoyed our stay experience and it was extremely relaxing. Will definitely visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great staff but a few areas need improvement

Posted Aug 13, 2014
Pros: Clean pool area, friendly staff, updated rooms and the mineral spa's are great.
Cons: Keep Kafe bar open for guests midweek - even if it on a smaller scale.
Location: About 20 minutes from Palm Springs. Some fast food places and markets nearby but not much to choose from.
This was our third visit to the hotel. We love the pool area and the staff is always very friendly. The pool is kept immaculately clean. We were disappointed this trip when we learned that the Kafe Bar and restaurant were going to be closed from 11am - to 5pm leaving us with no food or beverage options for the day. Apparently they only keep it open during the weekend, but for those of us traveling midweek it was a bit disappointing to have nothing available for us. If you are planning to go on a weekend this is a great affordable place to stay but midweek was disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fallbrook, Ca

Great way to soak in hot spring water

Posted Aug 9, 2014
Pros: Water and staff
Cons: Ice machines in all floors. Quicker room service
Location: Great stores... Kmart, Vons, Starbucks, Pizza Hut, MacDonald's, Donut/Chinese café! and a Sushi/Mexican Café!
Most all was good. Just had to go from 3rd floor to bar for ice.
3 out of 5
Recommended
for Everyone
by A verified traveler from montebello, ca

Good :-/

Posted Jul 22, 2014
Room was supposably upgraded the wall and the door need work. Door didn't close had to slam it close. The walls had cracks on the door poor lighting. This was a suit I had booked. Other than that everything was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
Stayed there one night, used pool and jacuzzi--nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hollywood, California

Beautiful place!

Posted Jul 12, 2014
The rooms look good and clean, the environment is beautiful and me and my wife loved every minute spent. I highly recommend it to everyone !
2 out of 5
by A verified traveler

Posted Jul 1, 2014
We stayed at Suite where we get to have our own jacuzzi. It was supposed to fill up with mineral water; however, we could smell chlorine and ended up having dry skin after jacuzzi. Plus, the bed was horrible. We supposed to get a queen bed, but it seemed like it was a double bed. Furthermore, the spring was broken so that we could not get any sleep there. It was very bad experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Inside

Posted Jun 29, 2014
Looks a little shabby on the outside and we were like oh no what did we get ourself into but our room was really nice and the pool was great! Wish they played music outside but it was overall a good place outside of Palm Springs
3 out of 5
by A verified traveler from ventura county

Pictures are deceiving.

Posted Jun 23, 2014
Found the hotel on groupon. Looked nice. Pulled up and looked nothing like the pictures. Desk staff great. Room attendants great. Pool area, clean but average, again NOT like picture. The restaurant had decent food, but the staff was less than attentive to the needs of the customers. In fact a little slow!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Posted Jun 19, 2014
Other than the clock which had a horrible hum (needed to be in plugged) and thrown away and the wind that howled, nice pools and pool area.