Exterior

Reviews of Best Western Plus Las Brisas Hotel

3 out of 5
Best Western Plus Las Brisas Hotel
222 S Indian Canyon Dr, Palm Springs, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 875 out of 1458 reviews" "
Rating 8 - Good. 393 out of 1458 reviews" "
Rating 6 - Okay. 104 out of 1458 reviews" "
Rating 4 - Poor. 52 out of 1458 reviews" "
Rating 2 - Terrible. 34 out of 1458 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Lori

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the charm of this hotel. The exterior and the landscaping is wonderful. Super convenient to down town, can walk to so many great shops and places to eat. Great hot breakfast and all the staff were wonderful too. Only negative are the room size and the fact they are a little outdated.
Stayed 3 nights in Mar 2024

6/10 Okay

Sandeep

Liked: Cleanliness
Disliked: Staff & service
Room walls were thin and could not stop the loud sound from chain of bars across the street that went on till 2AM. Hotel is highly overpriced for its facilities and service. Positive stars for its downtown location and bike rentals
Stayed 1 night in Mar 2024

2/10 Terrible

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Was hoping for a restful weekend with my wife. Was not warned of the two bars that blasted music until 2 am. Make sure you get a room facing the pool side to avoid.
Stayed 1 night in Mar 2024

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! Perfect distance from everything. Everything was walkable. I felt safe there. Breakfast was great. We stayed in building C and it was quiet. Pool was heated which was nice. Very clean.
Stayed 2 nights in Mar 2024
Response from JD on Mar 26, 2024
Thank you so much for the wonderful review, we are glad you enjoyed your stay and found the hotel perfectly located. Hope to have you back again when visiting Palm Springs!

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and rooms. A bit noisy though.
Stayed 2 nights in Mar 2024
Response from dsg on Mar 25, 2024
We hope to see you again!

10/10 Excellent

Myles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel perfectly located for all things downtown Palm Springs
Stayed 2 nights in Mar 2024
Response from dsg on Mar 25, 2024
Thank you fort sharing your words!

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from DSG on Mar 25, 2024
Thank you for staying with us!

10/10 Excellent

Gretel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice place was clean
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 23, 2024
Thank you for staying with us, we hope to see you again in the future.

4/10 Poor

Anton

Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast is very little
Stayed 1 night in Mar 2024
Response from Ashley on Mar 23, 2024
We are so sorry to hear our breakfast did not meet your needs.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within walking distance to most shops, restaurants. Free parking and breakfast included are a great perk. You are in your own oasis
Response from Ashley on Mar 23, 2024
Thank you for staying with us, we hope to see you again in the future.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Mar 2024
Response from Ashley on Mar 23, 2024
Thank you for staying with us, we truly hope you return.

8/10 Good

Eileen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and very well maintained. The staff from the front desk to maintenance and kitchen and bar were so helpful and warm. The place was so clean. The plumbing needs work. My drain stopper in my sink did not come up far enough to let the water flow and my tap for running the tub was so stiff and hard to open that it was a struggle each nigh. I would come up with another enviroment efficient solution to the bathroom products. It was very difficult to use the pump to get shampoo etc each evening. I am also aware after walking around the hotel one would not want to be in the rooms facing the street north and east of the hotel which is full of bars.
Stayed 7 nights in Mar 2024
Response from Ashley on Mar 23, 2024
Thank you for your feedback, we strive to take these critics and make it better. We hope you return in the future and again thank you so much for taking the time to review.

8/10 Good

Christyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful. Front desk people always willing to share directions and transportation advice. Breakfast was plentiful and fresh. We were at the hotel a full week. A few more toilettrie supplies would be helpful as would a mid week tidy up.
Stayed 7 nights in Mar 2024
Response from AV on Mar 17, 2024
We apologize about you not receiving housekeeping services as this is on a request only bases. We make every effort in letting our guests know, so thank you for letting us know this did not happen. We truly appreciate your kind words regarding our staff.Thank you for staying with us.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I love staying here, easy access to everything.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 17, 2024
Thank you so much for continuing to stay with us, we truly appreciate your kind review.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds. Room nice. Nice pool. The maintenance room was right next to our room. It was very loud with the staff and on their walkie talkies in the morning. So we didn’t get much sleep on the am.
Stayed 2 nights in Mar 2024
Response from Ashley on Mar 17, 2024
We apologize for the inconvenience, In the future we would love to find a much better room location for you. Thank you for staying with us.

6/10 Okay

Valentin

Liked: Cleanliness
Disliked: Staff & service
Noisy, staff not welcoming
Stayed 4 nights in Mar 2024
Response from Ashley on Mar 17, 2024
We apologize, we try and make every effort in making sure our guests are welcomed, I'm so sorry to hear this wasn't your experience, If you would be so kind to stay with us again in the future we would love to make it up to you with a better room location and a warmer welcome. Thank you.

8/10 Good

Rabia

Liked: Cleanliness, staff & service
Convenient location, somewhat noisy. The outside is beautiful, well kept. The rooms are very basic.
Stayed 4 nights in Mar 2024
Response from Ashley on Mar 17, 2024
We appreciate you staying with us. We would love to have you back and make sure you are in a quitter location.

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whoever maintains this place deserves a raise. It is cleaned in such detail from the room to the beautiful landscaping. Even the breakfast is well made. We will return.
Stayed 1 night in Mar 2024
Response from Ashley on Mar 17, 2024
We can't wait to have you back, thank you for your kind words regarding our staff and property.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT LOCATION
Stayed 2 nights in Mar 2024
Response from dsg on Mar 10, 2024
Thank you for your visit!

8/10 Good

Gail Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the pool. Breakfast was great every day. The servers worked tirelessly to feed everyone & keep it clean. Our room was at the back of the hotel. So for 4 nights we heard loud music and partying from the bars behind us. And they were throwing garbage in the dumpster all night until 2:00am. Neddless to say we didn’t sleep well. But that is not the hotels fault at all. But other than that we liked it.
Stayed 5 nights in Feb 2024
Response from dsg on Mar 3, 2024
Thank you for staying with us. And thank you for your understanding! Fortunately not all areas of the hotel are affected but sometimes...... We hope to see you again!

6/10 Okay

DeAnn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They were not rude but the staff at the front desk could have been more welcoming. Do not stay in Bldg A if like me, you are a light sleeper. After midnight i lost 2 hours of sleep to drunks and sirens (ambulance), revving engines. The showers need to be updated & my blow dryer did not have all functions working.
Stayed 1 night in Mar 2024
Response from dsg on Mar 3, 2024
Thank you for staying with us! Yes, we are a city center hotel surrounded by the sites, sounds and color of Palm Springs. Please be sure and request a room in a quiet location and we will be sure to do our best. Safe travels!

10/10 Excellent

Megan

Liked: Amenities
Lovely property - friendly staff and great location!. The breakfast was great!
Stayed 3 nights in Feb 2024
Response from dsg on Mar 3, 2024
We're so happy you stayed with us. We hope to see you again in the future!

4/10 Poor

Ron

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Very noisy. Traffic racing up the street Garbage and Delivery trucks at all times Bars behind Hotel making noise all night Could hear talking in next room
Stayed 17 nights in Feb 2024
Response from dsg on Mar 3, 2024
Thank you for staying with us!

4/10 Poor

Petar

Stayed 1 night in Feb 2024
Response from dsg on Mar 3, 2024
We hope to see you again in the future!

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is in a great location! Everything was within walking distance.
Stayed 2 nights in Feb 2024
Response from JD on Feb 28, 2024
Thank you so much for the rating of your stay, hope to have you back again when visiting Palm Springs!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from jd on Feb 28, 2024
Thank you so much for the rating of your stay, hope to have you back again when visiting Palm Springs!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed this hotel due to its location and peaceful relaxing environment.
Stayed 2 nights in Feb 2024
Response from JD on Feb 28, 2024
Thank you so much for the rating of your stay, hope to have you back again when visiting Palm Springs!

10/10 Excellent

Christy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this property numerous times and each time it's the Best experience
Stayed 2 nights in Feb 2024
Response from JD on Feb 28, 2024
Thank you so much for the rating of your stay, hope to have you back again when visiting Palm Springs!

10/10 Excellent

Loulou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Feb 2024
Response from JD on Feb 25, 2024
Thank you for your rating, hope to have you back when visiting Palm Springs!

10/10 Excellent

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, close to everything downtown. The hotel staff went above and beyond everyday.
Stayed 3 nights in Feb 2024
Response from JD on Feb 25, 2024
Thank you for your rating, hope to have you back when visiting Palm Springs!

4/10 Poor

David J

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from JD on Feb 25, 2024
Thank you for your rating, hope to have you back when visiting Palm Springs!

8/10 Good

Maria theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the check-in process (with, i think rolando) was smooth and he even said he'll address my complaint against a rude staff i talked to that morning over the phone and who made a mess of my reservation. my reservation also got fixed as per my expedia purchase. the location is close to alot of stores/restaurants in downtown, and we only walked less than 10mins to see marilyn monroe's statue which was also close to the palm springs art museum. just across the st was also a charming seafood resto where we had dinner and the prices was super affordable. the area is well lighted, and though there were a few homeless individuals on their street, we felt safe walking around at night. parking and brkfast was free and there's a small courtyard that gave off european -village feels. the room was clean- with iron, hair dryer and instant coffee and the hotel has a cute pool. the only negative comment (from my 65yrs old mother anyway) is that their hallway carpeting is looking a little dingy and needs a little update/cleaning.
Response from JD on Feb 25, 2024
Thank you for your feedback about your stay, we are so glad to hear Rolando, was able to turn around the challenging reservation situation and you found the hotel to be accommodating. Hope to have you back when visiting Palm Springs!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 4 nights in Feb 2024
Response from dsg on Feb 19, 2024
Please come back soon!

10/10 Excellent

Eugene Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Feb 2024
Response from dsg on Feb 17, 2024
Thank you for staying with us!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very clean :)
Stayed 3 nights in Feb 2024
Response from AV on Feb 14, 2024
Thank you for your kind review. We hope to have the pleasure of having you back at our property.

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for @nyone ! Hotel is very clean and well kept . Good staff and good looking house keeper staff ;-)
Stayed 2 nights in Feb 2024
Response from dsg on Feb 16, 2024
Please come back soon!

8/10 Good

Malcolm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite noisy until 2am.
Stayed 2 nights in Feb 2024
Response from dsg on Feb 16, 2024
Thank you for staying with us at our city center hotel!

10/10 Excellent

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at Las Brisas and we would definitely stay here again. We had a really nice clean, spacious room. Staff were friendly and very helpful. A full complementary breakfast was a wonderful way to start the day.
Stayed 5 nights in Feb 2024
Response from AV on Feb 11, 2024
We all extend our thank you for your kind words. Thank you so much for choosing our gem here in downtown Palm Springs for your adventures. We hope to see you again soon.

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from AV on Feb 11, 2024
Thank you for the kind rating, we hope you stay with us again soon.

8/10 Good

Eric

Response from dsg on Feb 16, 2024
.

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the heated pool and bar by the pool.
Stayed 1 night in Jan 2024
Response from dsg on Feb 16, 2024
We are so happy you had the opportunity to enjoy them!

8/10 Good

Steven A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to everything. Hot tub and pool were good, good breakfast.
Stayed 6 nights in Jan 2024
Response from dsg on Feb 6, 2024
Please visit again soon!

10/10 Excellent

Karen, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff!
Stayed 4 nights in Jan 2024
Response from Ashley on Feb 3, 2024
Thank you so much for your kind response.

8/10 Good

Jennifer, Saint paul

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Jan 2024
Response from Ashley on Feb 3, 2024
Thank you so much, we hope to see you again soon.

10/10 Excellent

Kirsti, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here and it was great. We love the pool area and the convenience of being able to walk to all the restaurants and shopping. The included breakfast is a nice addition. This time we got a ground level room by the breakfast area and it was noisy in the morning as people walked by.
Stayed 4 nights in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
More noise than we would prefer. The building, while well maintained, is an older wood structure. We were on ground level and heard both footsteps and creaking joists when people moved above us.
Stayed 2 nights in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!

10/10 Excellent

Brianna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay, beautiful property
Stayed 2 nights in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely design.
Stayed 1 night in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
The grounds and pool are absolutely amazing. Although the gay bars that back up to the hotel have some very loud music at night. The staff does a nice job of situating you in a room away from the bar scene. The only problem is during my stay they were putting on a new tile roof which began at 8 am. Needless to say I booked a different hotel for the rest of my stay. The staff at this hotel were beyond wonderful.
Stayed 3 nights in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!

6/10 Okay

Toby

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It wasn't what it should have been for what we paid.
Stayed 2 nights in Jan 2024
Response from JD on Feb 21, 2024
Thank you so much for your review, hope to have you back when visiting Palm Springs!