If not for the staff and the work they put into keeping the guests happy, my rating would be lower. The hotel is due for an update and facelift. Aside from the not-so-new facility, our stay was great. The cast and crew were 5 star, whereas, the facility and rooms would be 3 if not for the cleaning crew. The staff were all real friendly and courteous, as well as attentive to our requests. Pool and spa were clean and the pool area kept clean. The staff does a great job at keeping the whole facility clean and rooms tidy. We paid a bit more than preferred given the late season but it ultimately was worth the stay.