Exterior

Reviews of Embassy Suites by Hilton Palm Desert

3.5 out of 5
Embassy Suites by Hilton Palm Desert
74700 Highway 111, Palm Desert, CA

Reviews

6.6
Rating 10 - Excellent. 254 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 211 out of 1001 reviews" "
Rating 4 - Poor. 161 out of 1001 reviews" "
Rating 2 - Terrible. 162 out of 1001 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Tamara

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, will def book again only negative was wifi didn’t work at all.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Tamara,Thank you for taking a moment to share your experience. We're glad you enjoyed your stay with us overall. Please accept our sincere apologies that our Wi-Fi inconvenienced you on this occasion. We assure you that we will look into this matter and promptly rectify it, and we hope to welcome you back for a seamless visit. Until next time, we wish you well.

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right next to a coachella stop
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Brian,Thank you so much for the five-star review. We're pleased you were able to take advantage of our convenient location, and we hope you'll come back soon.

4/10 Poor

Luis

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the front desk were nice and the parking was pretty easy, but that’s about it. When we got there the person at the front desk told us the room was still not ready and that the latest would be 4 pm wait time. Well The room was not clean, we booked a two bed room suite and when we got there the sofa was dirty the sheets on one of beds had stains on them, the tv didn’t have a remote controller, the coffee machine was dirty on top of that when we asked for room service the cleaning lady was not very nice and maybe she was in a hurry to leave her shift so she Mickey moused the cleaning, and she only changed the sheets because I pointed it out. Wouldn’t stay here again if I’m being completely honest.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Luis,Thank you for recognizing the friendliness of our front desk team and the convenience of our parking facilities. However, we're concerned to hear about the other aspects of your stay, especially the cleanliness and service you experienced. We will address these issues directly to ensure they are not repeated. We sincerely hope you will consider giving us another opportunity to demonstrate our commitment to your comfort and satisfaction.

6/10 Okay

Deven

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property is located in a good area to get around and about. But property does need improvements like bigger bathroom in rooms and better lighting along with that housekeeping should be available everyday.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Deven,Thank you for your review. It was a pleasure having you as our guest recently. We are delighted our great location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. However, we regret that you were not fully satisfied with your stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We hope to welcome you back in the future for an even better stay worthy of a perfect rating!

10/10 Excellent

marilyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and Happy Hour were great. The breakfast was ok but better than most free breakfasts
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Marilyn,It is wonderful to know that you had an excellent experience with us! We are thrilled our hospitable team left a memorable impression on you and that you had the chance to enjoy our great happy hour and tasty breakfast fares. Thank you for your perfect rating, and we hope you return soon!

6/10 Okay

Kristina

Traveled with family
Liked: Cleanliness, amenities
The property is nice but they were working on the rooms above us and there was constant noise. They also checked us into a room that already had occupants, there was black mold on the bathroom door from an obvious flood and the air conditioner went out…so, not quite 5 stars
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Kristina,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication regarding your room assignment and any disturbance you experienced while you were here. Rest assured, your comments will be promptly addressed with our team to ensure improvements are made. We appreciate your feedback and hope you'll consider returning for the improved stay you deserve.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Candi on Apr 9, 2024
Thank you for staying with us.

4/10 Poor

Beverly K.

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beat up. AC and heat were not working properly. Not clean.
Stayed 5 nights in Mar 2024
Response from Candi on Apr 9, 2024
We are sorry to hear the issues with your stay.

10/10 Excellent

courtney

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where super nice and very helpful
Stayed 1 night in Apr 2024
Response from Candi on Apr 9, 2024
Thank you fir staying with us.

6/10 Okay

Ismael

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Room furniture needed attention. Overall a good stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ismael,Thank you for your feedback and for choosing our hotel. We appreciate you voicing your concerns regarding the furniture. Your constructive comments will be taken into consideration as we continue making improvements for our great guests. We are glad you had an otherwise excellent overall experience and hope you will consider staying with us again.

2/10 Terrible

Arlene

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door in the restroom was broken and it wouldn’t close. I shared rooms with my friend and it was very awkward using the restroom.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 8, 2024
Dear Arlene,Thank you for choosing us and sharing your experience. We're disappointed to learn about the inconvenience you faced with the bathroom door. Rest assured, we take privacy concerns seriously, and our team is addressing this matter. We look forward to the opportunity to welcome you back for a seamless and comfortable visit in the future.

6/10 Okay

Trina

Traveled with partner
Liked: Cleanliness, staff & service
The room was fine but the photos make it look like a resort which it isn't. It's an old building with low ceilings. But the rooms are clean and carpet is new. The mattress was comfortable. And the person who checked us in was very nice but she told others about breakfast and happy hour didn't say anything to me. I wouldn't stay here again but it was fine.
Response from Candi on Apr 6, 2024
We are sorry you did hear you didn't enjoy your stay with us.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Candi on Apr 6, 2024
Thank you for staying with us.

10/10 Excellent

Jefferson Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and very friendly!
Stayed 2 nights in Apr 2024
Response from Candi on Apr 5, 2024
Thank you for staying with us, we are glad to hear the staff was friendly.

8/10 Good

rachel

Traveled with family
Liked: Staff & service, amenities
After reading the reviews we were nervous about our booking.... However The price for the rooms are totally reasonable, when you add in the savings of having a full breakfast included plus a "happy hour" with 2 free drinks per adult?! Every day... Yea the rooms are older, outdated etc but they are working on updating them. Maybe its not for you of youre into fancy hotels. But for a family with kids its perfect. All we cared about was a pool and sunshine in palm springs. Very handy staying here with 3 kids as its a 2 min walk to albertsons , dominos, taco del mar. The staff is very friendly and helpful as well. We will be back with the kids.
Stayed 5 nights in Mar 2024
Response from Candi on Apr 2, 2024
Thank you for staying with us we are glad to hear you enjoyed the amenities the hotel has to offer.

8/10 Good

Ashley

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is nice the rooms are small and old the pull out couches need to be thrown out . Pool is cool
Stayed 2 nights in Mar 2024
Response from Candi on Apr 2, 2024
Thank you for staying with us, we are sorry to hear the pool was cool during your stay.

6/10 Okay

Leticia

Stayed 2 nights in Mar 2024
Response from Candi on Apr 2, 2024
Thank you for staying with us.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds and pool are lovely. The rooms are spacious and clean. Our bathtub had a slow drain and the bathroom itself is a little cramped. Overall, we would stay again. The happy hour was great.
Stayed 4 nights in Mar 2024
Response from Candi on Mar 30, 2024
Thank you for staying with us, we are glad to hear you enjoyed the amenities.

8/10 Good

Ronce

Disliked: Cleanliness, staff & service, property conditions & facilities
Very very noisy. I had an accident yesterday and now waiting for a rent a car and they are not giving me any extra time. I would have to leave my daughter in the lobby with the suitcase to wait for me. It is raining outside. Very disappointed 😢
Stayed 1 night in Mar 2024
Response from Candi on Mar 30, 2024
We are sorry to hear that you didn't enjoy your stay with us, unfortunately late check out is based on availability.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Apr 2, 2024
Thank you for staying with us.

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom tiny. Carpets worn and dirty. Bed comfortable—there were 8 pillows! I only needed 1 or 2. The others were more a nuisance. Breakfast buffet was typical…maybe a bit better. Not a classy hotel.
Stayed 3 nights in Mar 2024
Response from Candi on Mar 30, 2024
Thank you for staying with us.

8/10 Good

Walter, Arleta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel stay, with a nice two-room suite. The bed very comfortable. Best parts were the complimentary breakfast, happy hour, and pool. We would stay here again.
Stayed 3 nights in Mar 2024
Response from Candi on Mar 29, 2024
Thank you for staying with us.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Mar 29, 2024
Thank you for staying with us.

10/10 Excellent

Pamala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Mar 29, 2024
Thank you for staying with us.

2/10 Terrible

Cynthia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled really bad, and the pillows stunk will never stay their again.
Stayed 1 night in Mar 2024
Response from Candi on Mar 28, 2024
We are sorry to hear your room had issues.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay as always
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Kurt,It's always a pleasure to welcome back repeat guests, and you're no exception! Thank you so much for the perfect rating and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 Excellent

Julio

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Julio,We're thrilled to hear about your positive experience at Embassy Suites by Hilton Palm Desert. Your acknowledgment means a lot to us, and we're delighted our team made your stay enjoyable. We look forward to welcoming you back for another five-star visit.

10/10 Excellent

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Candi on Mar 26, 2024
Thank you for staying with us.

6/10 Okay

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
If I was an ambassador I wouldn't choose this Embassy. My room was quite rundown with warn out carpet, chipped sinks and noisy AC. I know the property knows this because two doors down they were gutting and rebuilding a room. I heard the work before I saw it.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Gregory,Thank you for your valuable feedback, though we regret to learn that you didn't have the comfortable stay we are typically known for. We are currently undergoing various renovations and we are excited for their completion. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay.

6/10 Okay

don

Traveled with partner
Liked: Staff & service, amenities
room was "dated".. shower handle difficult to use, mold & water stains on wood.. carpet and couch had pet stains.. nice pool.. room was clean but sitting in and walking on dog pee stains a bummer
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Don,Thank you for your valuable thoughts. While we're pleased you found your room clean, we're sorry certain aspects of our accommodations fell short of your expectations. Rest assured, your helpful feedback will be shared internally with our housekeeping team. Please consider giving us a second chance next time you're in our area.

10/10 Excellent

Ana karla

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Candi on Mar 26, 2024
Thank you for staying with us.

8/10 Good

Juliette, Santa Ana

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Candi on Mar 21, 2024
Thank you for staying with us.

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, amenities
Clean, friendly service- a little bummed out there wasn’t pancakes for breakfast
Stayed 1 night in Mar 2024
Response from Candi on Mar 18, 2024
Thank you for staying with us.

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Property conditions & facilities
We were in room 166. The vanity had a pipe sticking out of ceiling dripping water, the couch had stains all over and the carpet was definitely dirty and had crumbs. The room smelled bad as we walked in and the shower handle covering was gone. This room was really run down - never going back.
Stayed 3 nights in Mar 2024
Response from Candi on Mar 18, 2024
We are sorry to hear you didn't enjoy your stay, unfortunately every room has a pipe out if the ceiling for the AC system.

8/10 Good

Willard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Dec 2023
Response from Candi on Mar 18, 2024
Thank you for staying with us

6/10 Okay

Gloria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was filthy!! Mattres on the sofa bed it was more like a link fence!! I found socks under the cushions and trash Only two small trash cans in the room Phone was not connected , no cable!! Drain in the bathroom sink clogged
Stayed 2 nights in Mar 2024
Response from Candi on Mar 18, 2024
We are sorry to hear that there were issues with your room during your stay.

4/10 Poor

diane

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
We did not receive any house keeping....no bed making, no clean towels, etc. When I called to ask why, the person at the desk was rude and said to take it up with housekeeping. The sofa bed is like sleeping on exposed springs. I was told a manager would be calling but that never happened.
Stayed 2 nights in Mar 2024
Response from Candi on Mar 18, 2024
We are sorry to hear that you didn't receive any housekeeping during your stay.

8/10 Good

jane

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros - plenty of free parking, very good free breakfast incl made to order omelet bar. Cons - soft beds, poor wifi connection.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Jane,Thank you for staying with us and taking the time to share your thoughts. We're glad our delicious breakfast and included parking added to your experience, and we appreciate your feedback about the beds and WiFi. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

4/10 Poor

Deborah, Costa Mesa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Embassy Suite is not up to standards. It is run down and in need of repair. The living room carpet had several dark spots that looked like pet stains. The bedroom sink had a crack all the way across its bowl. The bath water is warm but not hot. The second day of our stay, the room was not cleaned...old towels left, garbage cans not emptied, beds unmade. When I told the desk, they said someone would come but after waiting an hour I decided not to wait any longer. The rooms have a balcony with sliding door but they have blocked the door so you can only open it about 6 inches.They told me they did that since people are not supposed to go out onto the balconies, but it means you cannot get much fresh air or take photos from the window. So...the balconies and sliding glass doors are essentially decorative and misleading. Check--in is late...4 pm and we did not have luck getting early check in on a top floor. Could have had 3 pm check in at lower floors. To be fair, the breakfast is good and the beds are comfortable. But...I would not dream of returning and it makes me question whether I can trust the Embassy Suites brand in the future.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Deborah,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our delicious breakfast and comfortable bed, we are sorry you were disappointed with the accommodations overall. Your comments are important to us and will be reviewed with the team to ensure we always offer our best to our guests. We are grateful for your time and wish you well as your travels continue.

4/10 Poor

Alexandra

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Candi on Mar 18, 2024
Thank you for staying with us.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candi on Mar 18, 2024
Thank you for staying with us.

8/10 Good

Michael

Stayed 6 nights in Mar 2024
Response from Candi on Mar 30, 2024
Thank you for staying with us

8/10 Good

susan

Liked: Cleanliness, staff & service
Staff was really friendly and helpful. Breakfast, lots of choices and was really good!!
Stayed 1 night in Feb 2024
Response from Candi on Mar 7, 2024
Thank you for staying with us we are glad to hear you enjoyed the breakfast.

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone except the man who checked me in was friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Candi on Mar 6, 2024
Thank you for staying with us

6/10 Okay

Eugene M

Liked: Cleanliness, staff & service
Refrigerator did not work during our 2 night stay even though I advised the front desk it was never fixed. There was no follow up to see if my issue was resolved.
Stayed 2 nights in Mar 2024
Response from Candi on Mar 6, 2024
We are sorry to hear there were issues with your room.

6/10 Okay

Michele Jolene, EAGLE

Stayed 5 nights in Feb 2024
Response from Candi on Mar 26, 2024
Thank you for staying with us.

6/10 Okay

Kevin

Traveled with group
Asked to pay early check in fee at to get in my pre-paid room before 2 pm … it was 1 pm at the time and the room was already ready ….huh Just plain greedy … colleague across street at best western asked for early check in and switched room with no issue…if they are nickel and dime for extra nonsense perhaps they could clean the dirty ugly pool first ….with that money
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Kevin,We are sorry to hear that you are unhappy about your recent experience with us. We do utilize early check-in as a service to our guests who have circumstances that make early check-in more convenient. This fee allows us to prioritize those guests who have accommodations that can be met with an early check-in. Our team does understand that this service is not necessary for every guest, but for many, it is helpful. We do understand your frustration and will take your important feedback into account. Thank you for taking the time to leave feedback, and we wish you safe travels.

4/10 Poor

Balu

Traveled with family
Disliked: Cleanliness
I won't pay so much for this crappy property The pictures are fake bc the property was not nearly as nice as shown. The Bathroom was dirty & couldn't drain the water...We had to shower in a puddle of water There is no soundproof & we could hear ppl talking on the phone outside. The property was not that cheap either...they charged $250 per night like Hilton, their higher-end but it was a bit better than the Motel-6 The Breakfast was included & was decent...which is a good thing...the staff were polite. The location is ok... They had Microwave & a Fridge...but overall, the quality of the items in the Room was sub-standard... The carpet was not just old but looked pretty worn out The fact that they can get away by charging such high price for such a crappy property is truly disturbing I normally don't write reviews unless it is truly bad or truly great...but in this case, I had to write it for the former reason
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Balu,Your comments are important to us. We're very sorry to hear about your disappointment with our accommodations. You can rest assured we've shared this feedback with our entire team to determine where improvements can be made. Thank you for letting us know your thoughts, and we wish you safe and happy travels on the road ahead.

2/10 Terrible

Daniel, Bend

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room ready way past 4pm
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Daniel,Thank you for your feedback. Please accept our apologies for any delays during check-in. This is not a typical experience, and we'll look into your comments further. We hope the rest of your stay went more smoothly and that you'll consider staying with us again should you be back in the area.

10/10 Excellent

Clara

Stayed 1 night in Feb 2024
Response from Candi on Mar 21, 2024
Thank you for staying with us.