Property amenity

Reviews of SpringHill Suites by Marriott Palm Desert

2.5 out of 5
SpringHill Suites by Marriott Palm Desert
72322 Highway 111, Palm Desert, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 289 out of 530 reviews" "
Rating 8 - Good. 136 out of 530 reviews" "
Rating 6 - Okay. 49 out of 530 reviews" "
Rating 4 - Poor. 24 out of 530 reviews" "
Rating 2 - Terrible. 32 out of 530 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ovidiu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well maintained, easy access convenient located .Staff was helpful
Stayed 4 nights in Mar 2024

8/10 Good

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, safe, clean property. Need a little more variety in the breakfast options from day to day.
Stayed 6 nights in Mar 2024

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, property conditions & facilities
Todo fue bueno
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Carlos

Traveled with partner
Liked: Cleanliness
Not great
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay

6/10 Okay

Shaun

Disliked: Cleanliness
Room was not cleaned
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 25, 2024
I am truly sorry to hear that your room wasn't up to par. Your comfort is our priority, and it's disappointing to hear that we fell short. Please let me know the specifics so we can address the issues promptly. We want to make things right for you.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked eggs and sausage for breakfast
Stayed 1 night in Feb 2024

8/10 Good

mackenzie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff at the front desk were unfriendly and grumpy. The breakfast was not very good. But the room was clean and the beds were amazing. Clean property and great pool and hot tub.
Stayed 2 nights in Feb 2024

10/10 Excellent

Crystal

Stayed 1 night in Feb 2024

2/10 Terrible

Richard, Simi Valley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room lost water in morning (which I nicely reported) and again at 9:00 at that night. After much arguing was given another room. Staff required me to wake up family, have them pack up and move rather than just allowing us to move into new room. Ridiculous since they couldn’t rent it out. Why inconvenience us TWICE. Received no apology from the manager which I asked for. Received no monetary accommodation either.

6/10 Okay

Charles

Stayed 1 night in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, amenities

10/10 Excellent

Jamila

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff were awesome!
Stayed 2 nights in Jan 2024

10/10 Excellent

Andriy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Duan

Stayed 2 nights in Dec 2023

6/10 Okay

Terrence Scott

Traveled with family
Disliked: Staff & service
Room was only cleaned once in 4 days
Stayed 4 nights in Dec 2023

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Nice hotel for an over nighter. Convenient for the main roads but then that’s all you can hear is traffic and un silenced exhausts we high I can never understand!
Stayed 2 nights in Dec 2023

2/10 Terrible

Brenda

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Genesh

Stayed 5 nights in Dec 2023

2/10 Terrible

Philippe Hyojung

Stayed 7 nights in Dec 2023

6/10 Okay

John

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For a one night stay, the property was fine. We checked in late and was very tired. The room was very hot and almost uncomfortable. Even when you turn on the air, it was still warm. The shower was filthy and had dirty footprints all over it. What was most concerning is our room, 123, the door had signs of someone previously breaking into it. You can see it very clearly. Management hasn’t fixed it. Hopefully when they see this review, they will.

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Stayed 1 night in Dec 2023

10/10 Excellent

Denice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect Highly recommend this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Very nice room. Had real coffee mugs! Bed was comfy as well as the fluffy pillows. The shower was great where the adjustable shower head did not get my hair wet! The pull out sofa bed was a little worn. So convenient to stores and shopping! There’s a Whole Foods across from it for convenience. The breakfast was good!
Stayed 1 night in Dec 2023

10/10 Excellent

Rosario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Diane, St. Louis

Stayed 1 night in Dec 2023

10/10 Excellent

Melvin

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

8/10 Good

Sundararajan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility. Easy shopping in walking distance
Stayed 4 nights in Dec 2023

6/10 Okay

alcides a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Would stay again despite...
In a great location next to a shopping center with a lot of restaurants in the general vicinity. Overall cleanliness was amazing. Only complaint was when we checked in, the lights in the front area of the room were not working. Called front desk and the attendant and maintenance worker seemed a little annoyed I called with this issue. Luckily it was just the circuit breakers that had tripped.
Stayed 1 night in Dec 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfty beds !
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They did not clean the rooms also they did not put toilet paper
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and priced right. Thank you
The staff at check in were really friendly and welcomed with a nice greeting. Room was clean and spacious. If you want clean and quiet, this is the place. My new go to when I have to go to Palm Desert. This is business travel and I like a place where I can spread out my stuff and work at the end of the day or even in the middle of the day. And the price was exceptional for the quality of the stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms.
Stayed 1 night in Nov 2023

6/10 Okay

Konstantin

Stayed 1 night in Nov 2023

2/10 Terrible

Silvia

Stayed 1 night in Nov 2023

10/10 Excellent

DANIEL, ANAHEIM

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, property and staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rosemarie

Liked: Amenities
Clean and friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

MIke, Santa Cruz

Stayed 1 night in Nov 2023

10/10 Excellent

Felner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

SAMUEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Palm Desert close to El Paseo Drive and shopping. Room was clean and fairly quiet. Our room looked out onto the pool area which was lit up like daylight all night so you had to keep the curtains closed which limited the fresh air from the 2" the window could be opened. Breakfast was mystery meat patty and what looked like scrambled eggs with maybe spinach mixed in? Who would do that for average hotel guests? Ended up having a bagel with cream cheese instead and some hot coffee which hit the spot. I would stay there again but go out for breakfast. Parking seemed pretty safe also since the perimeter of the hotel was also lit up like daylight
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Terence

Stayed 1 night in Oct 2023