Ratings based on 813 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the downtown strip

Posted Apr 24, 2015
Hard rock hotel really exceeded my expectations. Very clean rooms. I loved the pool and the gym . But I should've gotten a pool view room not a street I feel like people from outside could see inside my room which was on the 2nd floor but overall very friendly staff and I would most likely stay there again.
1 out of 5
by A verified traveler

Weird Experience at the Hard Rock Hotel

Posted Apr 11, 2015
Pros: The hotel was nice aesthetically and close to the strip.
Cons: Hire people who treat their customers with respect. Stay true to your words and be kind.
The hotel itself was really nice and I liked that it was close to the strip with lots of restaurants and a nice place to walk. However, I felt very upset when I got there at 4:30pm and they said that my room will be ready in a few minutes and it wasn't ready until 8:00PM. They said they would call my cell, and they never did. They were rude about it (NO CUSTOMER SERVICE) and I felt very uncomfortable. So much noise at night I couldn't sleep. I will NEVER go there again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom United Kingdom

Hotel lacking atmosphere

Posted Apr 9, 2015
Pros: The decor and that it had a pool
Cons: Atmosphere. No vibe. We are middle aged and dont want a rowdy hotel but this one needs to have something.
Location: Good location. Near to shops and restaurants. Great pizza place opposite.
This hotel was very good to look at with the speakers and memorabelia but considering its music theme it lacked atmosphere. On the first night we went to order a drink and the bar was closed at 9.45pm. It would have been nice to have a drink in the hotel before we went to our rooms. We found it very odd for a hotel bar to be shut. They said it was the same every night. Also our friends had to wait ages for their room to be ready on arrival, then it was too hot. Fault with air conditioning. They did give them a meal voucher, but it wasn't a good start. There was no atmosphere in the hotel at all which spoilt the hotel theme.
3 out of 5
by A verified traveler

Not a 4 star hotel

Posted Apr 8, 2015
Pros: Bar Staff and Restaurant Staff- excellent and friendly
Cons: accurate listing of room type
Location: great restaurants a few blocks away
The view for our room was not a city view, it was a view of the building next to us and drive way. The front desk staff was accommodating and moved me to another room where I could hear everyone checking into the hotel. Hotel bar was closed by 10ish and the restaurant closed around 9ish. The bartenders and servers where the best part of the hotel. Housekeeping said they would come back later and they didn't come til the next day. And we had to call for basic toiletries. I would stay somewhere else next time.
Comment from Hotel Management
Apr 10, 2015 by Stan K, Hotel Management
Thank you for taking the time to let us know about your experience. We are sorry that our service was not up to your expectation. We have shared your comments with our team so that we may improve. Thank you again for your feedback. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Fun hotel

Posted Apr 6, 2015
The Hard Rock has a fun vibe and the staff was accommodating. However, our room wasn't not ready until 5pm & it wasn't well cleaned. There was hair in the bathtub, and sticky grim all over the counters & sliding glass door. The bar/pool staff were also lackluster.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

fantastic hangout for groups

Posted Apr 6, 2015
Pros: Rooms are greatly decorated and comfortable. The beds are amazing!
Cons: An additional pool or a deeper pool :-)
Location: right at the heart of downtown Palms Springs where all the action is at.
Great to have fun! we went with friends and loved the party atmosphere.
3 out of 5
by A verified travelerfrom Portland, OR

Location to downtown Palm Springs

Posted Apr 6, 2015
Pros: The pool is really nice- with full sun all day. I also appreciated the Airport pick up.
Cons: Come on!- Give people a refrigerator that isn't stocked with overpriced items. Leave the pool open until 11. Upgrade/refresh the tired décor.
Location: One block away is the main downtown strip- many restaurant and shops to peruse.
We stayed 2 nights for a quick trip. The taxes and fees were over $100. There are no refrigerators in the rooms. I stuffed my leftovers in the bar fridge and this caused a charge for using a bar item. Which the front desk took off once I explained it. The carpets need replacing and don't appear clean. When we checked into our room- we searched for a TV remote and there wasn't one. A replacement was given after a short wait. The 'City View' is actually a view of a retaining wall next to a parking lot. The pool hours are 9Am to 8PM. It's hot and I like to swim at night. Why close so early?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Great location

Posted Apr 4, 2015
This was my first time staying in Palm Springs. This was a great hotel. Its location is fantastic. Lots of shops, restaurants, and coffee shops within walking distance. Valets were very helpful when asked where to go.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Love the hotel. Staff is super friendly. We loved our stay at the Hard Rock hotel !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Overall stay very pleasant. We asked for mini fridge on two occassions but it was never delivered... staff was very friendly and pool was great.