Ratings based on 427 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Excellent bar and front desk staff

Posted Aug 17, 2014
Friendly staff especially Mikey at the indoor bar and Juan at the pool bar. Their service was impeccable. Housekeeping needs improvement. First room, TV didn't work, they moved us to a 2nd room which looked like it wasn't cleaned, bed was a mess, luggage racks still out, the 3rd room was a charm although the bottled water was missing as well as the hair dryer, lamp didn't work. Have stayed at other Hard Rock properties and this wasn't what I expected. The friendly staff is what saves this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ventura, CA

Only worth the discounted price

Posted Aug 16, 2014
Pros: Great valet staff!
Cons: Front desk seemed unorganized. Appearance of common areas could be improved. Only got one cup of coffee for 2 people in our room.
Location: Great location in downtown Palm Springs. Easy to walk to many shops and restaurants.
Valet staff were amazing! However, apparently we showed up during a floor cleaning time and the lobby was covered in yellow tape. Even though I had paid for an upgraded room with a view, we were given the lower level room upon check in. It seemed like the staff were unorganized and we had issues with several things, including the elevators. The hotel was not as nice as I expected, but the actual room was very comfortable. It was satisfactory and I'm sure it's better during other times of year when it's busier, but all things considered, I would definitely choose to stay at other hotels before going back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 14, 2014
The hotel itself is awesome. The staff is absolutely terrible and the restaurant is hands down the slowest and least worth the wait around. Overall had a great experience as far as the rooms and the decor but the staff needs a serious overhaul.
2 out of 5
by A verified traveler

Pass on this

Posted Aug 14, 2014
Location: Shops are in walking distance, but many shops seemed to be closed on a Monday afternoon.
I was excited to stay at the Hard Rock due to the pictures on their website. But it was disappointing when i arrived. The pool was not as great as I expected. The comfort of the room was just ok. I could hear everything, from people walking, pounding... it just wasnt as I had expected. The staff were friendly, but I expected more overall from this hotel. I also attempted to book a massage/scrub at the hotel, but the last appt was at 2PM. I felt that was a bit too early for the last appt of the day, which was also disappointing.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Good and bad

Posted Aug 7, 2014
The hotel I good, but the restaurant was really bad services. It was just 2 tables and we wait for 30 min just to order.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Ca

Wonderful!

Posted Aug 4, 2014
Hotel staff were very helpful and kind, we went for my boyfriends 21st bday everyone from the valet to the bartender welcomed us and wished him a happy birthday, recommended great places to visit during our stay. Would definitely visit the hard Rock again.
3 out of 5
by A verified traveler from Nebraska

Cleanliness is not present nor was the stacongeni.

Posted Aug 3, 2014
Pros: Very little beyond location.
Cons: Most every aspect of the hotel stands enormous room for improvement. It is all too obvious that managements only interests llay in making money.
Location: Obvious, no need to comment
If you want a convenient place to stay in downtown Palm Springs, you might consider Hard Rock. I did not observe nor experience any other reason.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2014
Pros: Very nice furnishings and interesting decor
Cons: Needs a coffee maker that works
Location: Endless places to eat and shop.
Needs a coffee maker that works. Other than that, the room was fine
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice.

Posted Jul 31, 2014
Nice clean room. Interesting atmosphere. Good price
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice party hotel

Posted Jul 31, 2014
Nice hotel. Quiet during the week but I hear it's a party hotel on weekends.