Ratings based on 486 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from AG

Not clean pool is dirty

Posted Jul 9, 2014
I didn't like it room cleaning. Not eanogh towel in the bathroom. For cleaning I have to remind them 2 times.
5 out of 5
for Families
by A verified traveler from Laurel, Montana

Short Stay but wonderful

Posted Jul 8, 2014
Pros: The pool is large and just the right temperature! We could have stayed in the pool the whole time we were there!
Location: On Thursday nights the main street is closed off and vendors line the street to sell their wares. We had a wonderful time at the street fair!!
My daughters and I stayed here for one night at the beginning of June. Our room was very large and comfortable. We loved the pool and the staff. We ate breakfast at the hotel dining room. The food was good, but our waiter was not so friendly or attentive. Since our stay was so short I cannot judge the waiter too harshly as he might have just been having an "off" day. If we ever visit Palm Springs again we will definitely stay here again.
4 out of 5
for Everyone
by A verified traveler from LA, CA

Great location near to town and the bars.

Posted Jul 7, 2014
Pros: Location and room size
Cons: house cleaning schedules
Enjoyed the hotel, room size and location to town and shopping
4 out of 5
for Everyone
by sandra from M

Slippery pool

Posted Jun 24, 2014
My mother slipped and fell in the pool 2nd day we were there she dislocated 3 toes.
4 out of 5
for Everyone
by rlm

Nice hotel close to shopping and restaurants

Posted Jun 20, 2014
Hotel staff were unbelievably friendly and helpful!
5 out of 5
for Everyone
by A verified traveler

Very clean hotel

Posted May 27, 2014
Pros: Clean and friendly staff
Cons: Longer pool hours
Location: Very good location, close to shopping and food
Very friendly staff, nice size rooms and clean, good food. Very clean lobby and hallways. Pool was clean and staff are really nice.
1 out of 5
by A verified traveler

Didn't like the staff. They were very rude.

Posted May 26, 2014
Very rude and inexperienced staff. Would not give a late check out.
3 out of 5
by Jme from Inland Empire

Had higher expectations

Posted May 19, 2014
upon our 3:30PM arrival, two people checked in right in front of me. when it was time for me to check in, i was told that nothing was available. i even told them i would pay additional amounts to be put into a suite...whatever was available. The receptionist to me there was nothing she could do and sent me away until 4PM. I never got a call as promised letting me know my room was available. I came back after 4PM and checked in. Upon entering my room, it smelled like cleaning supplies and pets. the bathtub had red spots in it. Very turned off by the whole experience. Friends of ours stayed at the marriott down the street, paid 1/2 of what we did and had a much better experience with their poolside room!
4 out of 5
for Everyone
by A verified traveler from CA

Hotel close to downtown Palm Springs.

Posted May 18, 2014
Pros: The comfortable room.
Cons: Pricing.
Location: It's just a short walk to downtown Palm Springs which has lots of restaurants and shops.
We just stayed for one night, loved how close it is to downtown Palm Springs. The room was nice and roomy, clean and comfortable. Overall we had a good experience. Like every hotel in the area overpriced on certain "special" days.
4 out of 5
for Everyone
by Kelli from Seal Beach, CA

Posted Apr 25, 2014
This hotel is comfortable, modern and nice. The pool is a pretty good size and kept very clean. They have plenty of loungers by the pool which is great even when the hotel is at full capacity there are enough chairs for everyone. The poolside bar is great and the service is wonderful! The bar manager, Courtney is especially great and all are very accommodating and friendly. I have stayed here twice and will continue to come back.