Ratings based on 785 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

BNP Paribas Tennis

Posted Mar 24, 2015
Pros: Good location, has a decent bar and facilities are nice.
Location: If you're there for the BNP Paribas tennis tournament, it's a perfect location. For anything else, it's very central as well.
Only stayed one night, however it was a nice stay. A little overpriced, however it was during the tennis tournament, so that was expected. Good amenities, hotel gym was nice, and staff seemed friendly. Didn’t get a chance to use the pool, but it looked like it was family friendly.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for BNP Tennis Open

Posted Mar 21, 2015
Convenient location for attending BNP Paribas Open. Shuttle service to tennis stadium. Rooms are showing age. Very pricey during tennis open period.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2015
Really enjoyed our stay. Room was upgraded upon check-in.
3 out of 5
by A verified traveler

Rooms

Posted Mar 9, 2015
Before you even get to the issues in the room this hotel charges you for everything you do. There's a pool charge and a pool towel charge, a charge to use the gym and so on. We weren't sure what the resort fee covered because we had so many extra charges. Ridiculous! As for the room, the sink wouldn't drain, their version of a king sized bed is really a queen. The extra blanket had some sort of unidentifiable excrement on it. The carpet needed to be updated.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Great hotel will go back and was a great weekend overall
3 out of 5
by A verified travelerfrom Maine

Decent

Posted Feb 9, 2015
Pros: The pools.
Cons: The rooms could be updated.
Location: It's in Indian Wells and there's golf and a lot of strip malls, elderly people and pools.
My room was about 200 yards from the lobby and the first room I was in had a broken a/c unit and the room they put me in next had a broken shower door. Not big problems but this isn't a Best Western.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom midwest

Best Resort in Cochella Valley

Posted Feb 4, 2015
This is my 5th stay. Property is stunning. Bar is great. Restaurant also has some unique items. Golf on property. Best fitness center of any hotel I have ever stayed in, open air windows on 3 sides, like working out outdoors. The self park was full on my last night, so they have free valet. Will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Allen, TX

Excellent Hotel and Facilities

Posted Jan 18, 2015
Pros: Clean, comfortable and enjoyable.
Cons: Can't think of anything...
Location: Adjacent golf course was stunning in looks. Would have loved to play it, but had a full schedule.
The hotel has a magnificent entry surrounded by lush, velvetty golf courses. Our room was very clean and the beds and pillows were remarkably comfortable. The pool area was fantastic - great to get sun in January. The workout facility was better than average and very clean. Staff was eager to please. We highly recommend this Hyatt!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
It was a great stay! Very relaxing with beautiful facility.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

The perfect resort atmosphere

Posted Jan 5, 2015
Wonderful property, spacious modern rooms, great dining and drink options, super helpful and outgoing staff. Indian Wells is just amazing !
Comment from Hotel Management
Mar 6, 2015 by Kathy, Hotel Management
thanks, Tom, for the amazing feedback! We hope you can return soon!