Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
67% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom san diego

room was dirty

Posted Dec 8, 2014
when i entered the room the floor was so dirty. looks like they did not vacuumed it. of course i was so disappointed i thought they did not clean the room checked everything but it looked clean, the bedding, especially the bathroom called the front desk right away within 10 mins the cleaning lady came. it was so disgusting. not a happy camper at all.
Comment from Hotel Management
Dec 12, 2014 by General Manager, Hotel Management
Hello Lyn, I apologize for the inconvenience and our failure to meet your expectations during your recent stay with us. I will accelerate your feedback for evaluation and trust that your concerns will not be disregarded. Your shared experience will be use as reference as we continue to work closely to provide our guests value and quality accommodation. We look forward to another opportunity to serve you better.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

I payed for a suite. Received a regular room.

Posted Dec 2, 2014
Housekeeping needs better training. No sign s for sevice as for towels needed ext.ext. For the price I was OK with it.
Comment from Hotel Management
Dec 6, 2014 by General Manager, Hotel Management
Hello Joe, Thank you for taking the time to write to us your concerns during your stay with us. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your experience. I apologize for the inconveniences that you experienced and I want to assure you that we are continuously improving through guest feedback and suggestions.
1 out of 5
by A verified traveler

Posted Nov 24, 2014
Room not cleaned from previous guests, no tv, lock on door broken
Comment from Hotel Management
Dec 2, 2014 by General Manager, Hotel Management
Hello, I regret that you were not comfortable during your recent visit in our hotel. I have accelerated your feedback for evaluation and trust that this is addressed accordingly. Please provide us the room number and the date of your visit to expedite our process. We hope to hear from you soon. Thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom thousand oaks CA

Nice hotel

Posted Nov 9, 2014
Pros: confort, Personal very helpfull and Joselin was fantastic She help as to connect our devices in the internet
Cons: Yes, a supervisor has to check the rooms before they change to available at front desk
Location: Perfect , restaurants , supermanrkets , gas stations really near, We lovet it
We got to a room tha was dirty bath tub and zing were very dirty, so we ask for another room and it was more better,
Comment from Hotel Management
Nov 22, 2014 by General Manager, Hotel Management
Hello Liz, Thank you for allowing to serve you better on your recent visit. Please know that your satisfaction is our goal to earn as we want to have a sound, consistent business with all of our guests. I apologize for the momentary inconvenience and we look forward to serve you again in the near future.
2 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 18, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by General Manager, Hotel Management
Hello, Please know that we take our guests concerns seriously. Allow us to address your concerns during your recent stay with us by providing us the date and room number during your stay so I can accelerate your review for evaluation. Your business and satisfaction is equally important to us. I hope to hear from you at your earliest convenience. Thank you for choosing to stay at Indio Super8 & Suites.
3 out of 5
by A verified traveler

Posted Sep 3, 2014
Its was ok. Staff never told me the schedule of the breakfast , so I missed out
Comment from Hotel Management
Sep 4, 2014 by General Manager, Hotel Management
Hello, Please accept my apologies on our shortcoming. I will accelerate your feedback to ensure all our guests are informed about the schedule so that no guest will miss out on breakfast. Please allow us to provide you better service in the future, we will make certain you will be accommodated appropriately. Thank you for your business.
4 out of 5
Recommended
by Ed

Posted Aug 28, 2014 on Hotels.com
Comment from Hotel Management
Nov 1, 2014 by General Manager, Hotel Management
Hello Mr. Ed, Thank you very much for letting us know that we have successfully met your preference during your recent stay in our hotel. Please know that it is our objective as we continue to strive for excellence and provide you the best value accommodation you rightfully deserve for giving us the opportunity of having your business. We look forward to your next visit soon.
4 out of 5
Recommended
by A verified traveler

Posted Aug 15, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by General Manager, Hotel Management
Hello, We appreciate your time in completing the survey and for giving and for giving us your feedback score your feedback score. I am truly happy to know that we have sufficed your expectations and we will always be glad to have you again. Thank you for your business.
2 out of 5
Recommended
by Nuvia

Posted Aug 12, 2014 on Hotels.com
Comment from Hotel Management
Oct 25, 2014 by General Manager, Hotel Management
Hello Nuvia, I apologize that you were not completely satisfied with our services on your recent stay in our hotel. Please know that we appreciate candid comments from our guests as it help us monitor the quality of services we provided our guests. I hope you will accord us another chance to offer you improved services in the future.
1 out of 5
Recommended
for Overnight Stay Before Destination
by Bethfrom Alaska

Filthy carpet

Posted Jul 14, 2014 on Hotels.com
We stayed one night while passing through. My 1 year old who is still crawling had black hands, knees and feet from crawling on the floor for less then 5 minutes. Also, I am 7 months pregnant and the temp in our room was over 95 even with the ac on. Then our TV's screen was going out. I turned off the tv and called the front desk. The worker came to check the tv, but it worked when I turned it on. Five minutes after she left the screen when out again. I was so hot and fed up I took a shower and went to bed on my extra hard bed.
Comment from Hotel Management
Sep 20, 2014 by General Manager, Hotel Management
Hello Miss Beth, Please accept my sincerest apologies for the discomfort you experienced during your stay with us. I will submit your feedback on the AC unit, the bed and TV set in the room assigned to you to our management for evaluation. Trust that your concerns will not be disregarded as we value your business and we are committed to providing our guests value accommodation and services. We will make certain your next stay will be most comfortable.