Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
66% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Oregon

Super 8 Indio stay

Posted May 21, 2015
Pros: Staff tried to accomodate
Cons: I hate the fact that they hold your credit card for incidentals. You are soaking $$$ into a slush fund to earn interest off cardhoholders
We had two separate rooms. In both rooms the blankets and bed covers were dirty. The blankets and sheets had holes in them The towels had stains on them. In one room the toilet ran, drained the tank then ran again to fill it up......all night. Won't stay again
1 out of 5
by A verified travelerfrom San Diego, CA

Gross

Posted Apr 28, 2015
Very unclean, towels dirty and one day we weren't given fresh ones. Old and dingy, desk and end tables were sticky.
Comment from Hotel Management
May 15, 2015 by Guest Relations Manager, Hotel Management
Hello Carol, Thank you for staying with us and for taking the time to bring to our attention your concerns when you stayed with us. I apologize for the inconvenience you experienced and trust that your comment on the quality of clean of the towels provided to you will be verified and addressed accordingly. Feedback from guests are taken very seriously as we value your business and we want to meet every guest’s expectations. I hope to have another opportunity to serve you better in the future.
1 out of 5
by A verified travelerfrom SB, CA.

Don't waste your money!

Posted Apr 28, 2015
We had power outages daily. Electrical outlets didn't work. The bedding was beyond disgusting and the noise was out of control!
Comment from Hotel Management
May 15, 2015 by Guest Relations Manager, Hotel Management
Hello Rose, I regret that you were not pleased with the accommodation we have provided particularly with the problem we were experiencing with the power supply that we were working on during your visit. Your feedback on the electrical outlets that were not in working condition was already brought to our maintenance team’s attention trust that this will be checked and corrected immediately. I apologize further that you were not very comfortable with the bed, as well as the level of noise. All of your concerns are noted and will be used as reference as we continue to strive to be able to provide quality services to all of our guests. Thank you for your business,
1 out of 5
by A verified traveler

Terrible place

Posted Apr 6, 2015
Pros: None .
Cons: You should change your rules. And make all the amenities work efficient.
Location: close to the stores.
I won't recommend this place to my friends. It's not a pleasant place to stay. The amenities are not working well. They have many strict rules. When I checked In they asked me for my credit card for deposit and I've been told they will refund my money when I check out and I checked out yesterday and I asked for my deposit they said I have to wait for 5 days they will put back into my credit card and they said If I don't get it in 5 days I have to call them. I'm so disappointed. I'm not going back to this place never ever. My rating of this place is terrible. 1 out of 10.
1 out of 5
by A verified travelerfrom B

Terrible Hotel in the desert

Posted Mar 31, 2015
The Hotel will not cancel reservation even five minutes after payment goes through. If you accidently purchase wrong date they dont care. Once your monney is in their pocket they dont care about the service they provide
Comment from Hotel Management
Apr 4, 2015 by Front Desk Manager, Hotel Management
Hello Joel, I am very sorry for the unpleasant experience you faced. I have accelerated your concern to our management and trust that this will be addressed accordingly. Our team is working closely to provide the best quality accommodation to all of our guests. Your business and satisfaction is equally important to us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2015
Checked in late after volunteering 10 hours at a local free medical clinic. We were tired and ready for bed. The staff checked us in quickly and we were asleep with a half hour of arrival. I sill definitely book here for next year's clinic!
Comment from Hotel Management
Apr 4, 2015 by Manager, Hotel Management
Dear Guest, Thank you for staying with us and for posting your feedback. I am very pleased that you were comfortable during your stay and that our staff on duty was able to attend to you promptly when you checked in. We are looking forward to serving you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Mar 25, 2015
Pros: Friendly staff
Great location, close to lots of good restaurants and shopping a short drive away Lots of golf courses around this area
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, We want to thank you for staying with us here at Indio Super8 & Suites. I am glad that you find our location convenient. Thank you for posting your feedback I hope to hear from you again on your next visit at our hotel.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno, CA

Economical stay.

Posted Mar 23, 2015
Fine hotel with basic amenities. Comfortable beds. Shower in need of re-tiling, and toilet ran all night. AC worked great. Free breakfast.
Comment from Hotel Management
Mar 28, 2015 by Manager, Hotel Management
Dear Guest, Thank you for choosing to stay at Indio Super8 & Suites and for the positive feedback! Appreciate your time in bringing to our attention about the tiles at the shower and the toilet running all night. I will send request to check if the room was checked specially the toilet. Report will be submitted to our management for evaluation, your feedback is another reference for us as we continue to strive for above par service quality. Thank you for your business and we hope to see you again.
2 out of 5
by A verified travelerfrom Guadalajara

Mala experiencia

Posted Mar 18, 2015
Pros: El precio
Cons: La limpieza y que sea remodelado.
Location: Hay muchos servicios, pero el problema de la zona es que es 100% comercial, y de noche no hay vida en las calles, muy inseguro.
El baño tenía un olor como a queso de cabra, las toallas son muy pequeñas, la zona donde está ubicado el hotel no es muy segura por la noche.
Comment from Hotel Management
May 15, 2015 by Guest Relations Manager, Hotel Management
Hello David, It is sad that you were displeased with the quality of accommodation you received when you stayed at our hotel. I am very concern on your feedback on the cleanliness of the room you occupied as we make certain rooms are well kept before releasing to guests for occupancy. We have staff available to attend to our guests and I regret that they were not able to address your concerns immediately. I hope we will be accorded another opportunity to serve you better on your next visit, please do not hesitate to call our attention should you need assistance.
1 out of 5
by A verified traveler

Disappointed

Posted Mar 17, 2015
Pros: Location to the Indian Wells Tennis Tournament !
Cons: Fire staff and re=do the entire hotel
Location: Not much to do there !
The rooms were old . The TV looked like an old tube TV. The sink leaked water every time your turned the faucet on. The in-room safe didn't have enough batteries and therefore didn't work. The maids just made the bed and didn't vacuum. The whole atmosphere felt like " laziness" ! The staff demanded our credit cards , even though the rooms were paid for. Staff were not friendly . The continental breakfast was awful. Cereal , coffee and a tony cinnamon bun. The milk tasted like powdered milk
Comment from Hotel Management
Mar 19, 2015 by Front Desk Manager, Hotel Management
Dear Guest, Hope you would have given your name so we could research it better. All our rooms are renovated and has new interior and furnishing. We have 24 front desk so guest can be serviced by our staff. We do courtesy call and as we are unable research for lack of information, next time help us help you and others. Even Though room was booked by Expedia we like all the hotel require ID and Credit card at the check in for the security of the guest and others staying at the hotel. All incidentals, if any are charged to guest credit cards. You can trust that no other charges is incurred to your credit card if no damage/s is found upon check out. Please contact us any time if you find unexplained charges to your credit card in favor of our hotel. Thank you for staying at Indio Super 8.