Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
66% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Sep 3, 2014
Its was ok. Staff never told me the schedule of the breakfast , so I missed out
Comment from Hotel Management
Sep 4, 2014 by General Manager, Hotel Management
Hello, Please accept my apologies on our shortcoming. I will accelerate your feedback to ensure all our guests are informed about the schedule so that no guest will miss out on breakfast. Please allow us to provide you better service in the future, we will make certain you will be accommodated appropriately. Thank you for your business.
2 out of 5
by retired traveli from SF Delta

Went from poor to worse....

Posted Jun 19, 2014
Pros: The front desk staff.
Cons: Ice machine...cumm on...how hard is that?
Location: Lots of good restaurants in the area.
...on the plus side the room was very clean and the front desk staff was fine BUT the "so-called" breakfast is a joke. The juice machine was broken. Pop waffles are it. Worst of all was the ice machine...NOT! The lady said the manager was not going to fix it because too many guests abused the ice machine. Buy your own ice there if you want to stay there.
Comment from Hotel Management
Jun 28, 2014 by General Manager, Hotel Management
Hello, I apologize for the inconvenience during your stay in our hotel. We have ice machine that on perfect working condition located in the lobby provided for our guests, we have provided ice buckets in every room for use. Please know that we take our responsibilities very seriously and we make it very certain that we comply to the standard for all Super 8 hotels. I regret sincerely that our breakfast selection failed to meet your standard. Nevertheless, we hope to have you again soon and allow us once again to provide your next accommodation needs.
1 out of 5
Recommended
for Business Travelers
by Manny from West Covina

Irresponsible management

Posted Jun 3, 2014 on Hotels.com
I was not happy at all at this hotel especially when the cleaning people left my room wide open all day an night until i got back to the room at 10 pm. All my belongings Al expose for every body too see. The swimming pool dirty with dirt in it cigarette buds on the water I will never come back especially when the management did not call me back an apologies or give me an explanation.
Comment from Hotel Management
Aug 23, 2014 by General Manager, Hotel Management
Thank you for taking time to share your experience during your recent stay with us. Please know that we have pool service 3 days a week in order to make sure leaves are taken out if any or trash near pool/ BBQ area. On each shift our staff walk the property to see if all doors are closed including hotel service area and to ensure no unwanted elements are left on the property Let us know of the date and room number assigned to you and I will accelerate your concerns to verify what took place during your stay and we will let our housekeeping staff know of this situation in order to ensure that this will be avoided in the future. Allow us to better serve you the next time you visit our hotel, please do not hesitate to call the attention of our staff on duty as they will be very glad to attend to you promptly. We also have suggestion box/complaint box in the front if you have any concerns at all in the future. Thank you and we hope that you will consider staying with us again.
2 out of 5
by A verified traveler

Posted Jun 2, 2014
Was a bit disappointed about our room it was more like a cave bottom floor down a dark hall, had to have lights on during the day, no natural light. There were cigarette butts right outside our door and the pool was very small. Breakfast in the a.m. was nice and free wi fi.
Comment from Hotel Management
Jun 2, 2014 by General Manager, Hotel Management
Hello, Please know that we appreciate candid comments from our guests as it help us identify the aspect/s we need to improve. I will accelerate your comment about the room you were accommodated so that this is evaluated and addressed accordingly. Your satisfaction is extremely important to us and will remain our priority at all times.
3 out of 5
Recommended
for Personal Event
by Jose from Redlands

Good hotel

Posted May 27, 2014 on Hotels.com
Good price, good service, very clean.
Comment from Hotel Management
Aug 2, 2014 by General Manager, Hotel Management
Hello Mr. Jose, Thank you for allowing us to provide your lodging needs during your visit in Indio. Please know that we find pleasure in knowing we have sufficed our guests’ expectations. I assure you that we will continue on working closely to be able to consistently provide our and all of our guests the best value, quality accommodation you deserve.
4 out of 5
Recommended
for Personal Event
by Rosa from San Diego

Close to freeway

Posted May 27, 2014 on Hotels.com
I had a very good stay, the receptionist was very helpful.
Comment from Hotel Management
Aug 2, 2014 by General Manager, Hotel Management
Hello Miss Rosa, Thank you for sharing your experience during your recent stay with us. I will share your feedback to the team as I know they too, will be very glad to know we have met your satisfaction. Your business is very important to us. Please know that we will continue on working closely to offer you the same comfortable accommodation and great experience. I hope you will come stay with us again soon.
2 out of 5
Recommended
for Overnight Stay Before Destination
by Shae from Texas

Wouldn't stay there again

Posted May 27, 2014 on Hotels.com
We stayed at this hotel just to get some sleep for the night. The carpets were disgusting, bed was hard as a rock, bathroom was not very clean, the lady at the front desk was rude, the location was nice cause of all of the resturants but once it got dark it didn't seem very safe.
Comment from Hotel Management
Aug 2, 2014 by General Manager, Hotel Management
Hello Miss Shae, I regret that we failed to meet your expectations during your stay with us. Allow us to address your concerns accordingly, please provide us the date and room number provided you as I will accelerate your feedback for evaluation. Please know that we are committed to provide nothing less than the best value services for giving us your business.
1 out of 5
Recommended
for Business Travelers
by David from Indio

Posted May 26, 2014 on Hotels.com
Poor service, ask for extra sheets was charged 50 dollar deposit, deposit never returned but I returned the sheets.
Comment from Hotel Management
Aug 9, 2014 by General Manager, Hotel Management
Hello Mr. David, I regret for the miscommunications during your recent stay with us regarding your deposit for the extra sheets. We have already facilitated the refund and will be credited to your account in a few more days. It normally takes 7 business days before you can see the amount credited to you. Please know that we only hold guests’ deposit for any damaged hotel belongings and we have confirmed that you have returned the sheets in good condition. Once again I would like to apologize for any misrepresentation from our end. I hope we could have another opportunity of accommodating you in our hotel again soon.
1 out of 5
Recommended
for Business Travelers
by Ray

Posted May 14, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by General Manager, Hotel Management
Hello Mr. Ray, It is disheartening to know that we failed to meet your satisfaction during your recent stay with us. Please know that we value your business and our goal is to provide you the best value services for choosing to stay in our hotel. Trust that we will do our best to provide you better accommodation on your stay with us. I hope to see you again soon.
5 out of 5
Recommended
by Emily

Posted May 4, 2014 on Hotels.com
Comment from Hotel Management
Aug 9, 2014 by General Manager, Hotel Management
Hello Miss Emily, Thank you for completing the online survey for our hotel. Your 5 star review for our hotel is truly rewarding and will stay an inspiration for us to stay committed in our goal to provide you the best value services for giving us your business. I hope to have you with us again soon.