Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
67% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Feb 24, 2015
Regrets staying at this hotel .not friendly staff.not clean enough .outdated tv didn't work.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, AB

Posted Feb 17, 2015
Cons: Breakfast area very crowded, terrible offering of food.
Location: Very little.
Hotel was okay if you just want a clean room to sleep in.
2 out of 5
by A verified traveler

Posted Feb 10, 2015
not good, will not stay there again faucet was broken at sink shower rod ready to fall down bugs walls are paper thin, unit next door had tv on all night plus more
2 out of 5
by A verified travelerfrom san antonio,tx

Posted Jan 4, 2015
first night a truck had his refer running all night, the refer would go on hi speed for about 15 min.then return to idle all night long. manager said he comes in every Monday they were sorry about that.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Hello William, I would like to apologize once again for the uncomfortable experience you have had during your stay. Trust that this will be forwarded for evaluation and made sure to handle appropriately in the future. Thank you for your business.
1 out of 5
by A verified traveler

Posted Jan 4, 2015
Pros: the help at the desk
noisy, smelly. Poor upkeep. Had to trade rooms. Desk clerk was nice
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Hello, I apologize for the discomfort you felt when you stayed with us. I am glad however that your concern were attended promptly by our staff on duty. It is a pleasure to us having to provide services and assist you as we want all of our guests to be comfortable. Your comment on the cleanliness will be called to the attention of our housekeeping team so this is rectified appropriately. Thank you for staying in our hotel.
1 out of 5
by A verified traveler

Terrible

Posted Jan 2, 2015
Pros: Nothing
Cons: Rennovation and derious attitude check to some of the staff
I would not recommend to anyone. Some of the staff is rude and the rooms to as dirty and old as they get.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Hello, I am very sad to learn that you were so displeased with the quality of service you received from our team. Your feedback is taken very seriously more so by our management. It is just unfortunate that we are unable to address your concern more specifically because we cannot trace your booking. Nevertheless, I assure you that your feedback will be referenced in calling the attention of the entire team and remind everyone of our goal. We appreciate your time in bringing your concern to our attention. I just hope we could have another chance to offer you better experience in the future.
1 out of 5
by A verified travelerfrom lake havasu city, az

The overall cleanliness was terrible.

Posted Dec 30, 2014
Pros: Nothing
Cons: Everything from the appearance of the personnell at the front desk, to the cleanliness of the rooms. The whole appearance of the hotel is dated .
Location: Excellent location
The. breakfast in the lobby was to say the least pathetic There were light bulbs missing in the ceiling of the lobby where we had the so-called breakfast. Coffee out of styrofoam cups was terrible. Tasted like instant coffee.Shame on you for having your name assoc. with such an overpriced piece of trash.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Hello Greg, I am very sorry to hear that your most recent stay with us did not meet your expectations of quality service and the cleanliness. Please know that our management takes our guests’ concerns very seriously as we value your business. Your shared disappointment will be called to the attention of everyone responsible to provide what could have been a warm, pleasant experience to you during your stay. We will do our best to make necessary improvement in our services so we can offer you a better accommodation the next time you visit in town.
2 out of 5
by A verified travelerfrom san diego

room was dirty

Posted Dec 8, 2014
when i entered the room the floor was so dirty. looks like they did not vacuumed it. of course i was so disappointed i thought they did not clean the room checked everything but it looked clean, the bedding, especially the bathroom called the front desk right away within 10 mins the cleaning lady came. it was so disgusting. not a happy camper at all.
Comment from Hotel Management
Dec 12, 2014 by General Manager, Hotel Management
Hello Lyn, I apologize for the inconvenience and our failure to meet your expectations during your recent stay with us. I will accelerate your feedback for evaluation and trust that your concerns will not be disregarded. Your shared experience will be use as reference as we continue to work closely to provide our guests value and quality accommodation. We look forward to another opportunity to serve you better.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

I payed for a suite. Received a regular room.

Posted Dec 2, 2014
Housekeeping needs better training. No sign s for sevice as for towels needed ext.ext. For the price I was OK with it.
Comment from Hotel Management
Dec 6, 2014 by General Manager, Hotel Management
Hello Joe, Thank you for taking the time to write to us your concerns during your stay with us. We are working to address all of the issues that you mentioned and we thank you for taking the time to share your experience. I apologize for the inconveniences that you experienced and I want to assure you that we are continuously improving through guest feedback and suggestions.
1 out of 5
by A verified traveler

Posted Nov 24, 2014
Room not cleaned from previous guests, no tv, lock on door broken
Comment from Hotel Management
Dec 2, 2014 by General Manager, Hotel Management
Hello, I regret that you were not comfortable during your recent visit in our hotel. I have accelerated your feedback for evaluation and trust that this is addressed accordingly. Please provide us the room number and the date of your visit to expedite our process. We hope to hear from you soon. Thank you for your business.