Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

Great location.

Posted Sep 15, 2014
Pros: Great facilities.
Fantastic staff, always available and helpful. Great location, and a beautiful resort.
5 out of 5
Recommended
for Couples
by A verified traveler

EXCELLENT STAY!

Posted Sep 15, 2014
Excellent staff, room, food, pool, crowd, service!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
It was a nice Hotel! It was 116 out and the room was very warm at night and during the day!
Comment from Hotel Management
Sep 19, 2014
Thank you for taking the time to share your experience about our desert heat. We look forward to welcome you again when our weather is much n better..
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2014
The resort was absolutely beautiful! I can't wait to return. The spa was the complete upside to our girls getaway. It was very relaxing and much needed. The only negative thing (if u even call it that) was we booked a room with a sofa and we didn't have it in the room. We made do without but would have loved an area to just hang out. Other then that the multiple pools were amazing and the drinks they served were delicious! Already trying to book again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

A great close-by vacation

Posted Sep 3, 2014
Pros: A true resort with plenty to do for everyone
Cons: Another pool for the times when you want to read and not party.
Location: Great shopping and many excellent restaurants are very close by.
We had a couple days to get out of LA, so we shot over to Desert Springs. The golf course was great for me, and my wife and daughter loved the energy of the pool area. Something for everybody!
2 out of 5
by A verified traveler from california

This is no JW.

Posted Sep 1, 2014
The quality of staff and food at this hotel is like a regular Marriott. It was a circus. Room service food is on par with Denny's. The hotel had no ability to accommodate the number of guests. Starbucks line was out to the lobby with no alternatives to get your morning coffee.
Comment from Hotel Management
Sep 5, 2014
Thank you for taking the time to share your thoughts regarding this issue. We appreciate your feedback as we are always working to better service our guests. I have shared your comments appropriately with our leadership team. Again. thank you for your feedback and we look forward to welcome you back to Desert Springs.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto canada

A bit old and outdated, but clean and comfortable.

Posted Aug 24, 2014
JW's always have comfortable beds. This JW is a bit old and outdated but still its a nice hotel. Its not the nicest JW by a long shot, i would stay again though.
Comment from Hotel Management
Aug 27, 2014
Thank you for taking to share your feedback. Constructive customer feedback is greatly appreciated, as we are always working to better serve our guests. I have shared your comments with our management team . We look forward to welcome you back to the JW Marriott Desert Springs Resort & Spa in the near future.
3 out of 5
by A verified traveler from s

Overpriced and outdated

Posted Aug 18, 2014
You're better off staying the the villas and coming over to use the pool or spa. Rooms are outdated and blah. In room dining took over an hour when quoted 40-45 minutes. Room details said I would have a balcony but did not. Hair and panty liner trash stuck to the floor in my bathroom.
Comment from Hotel Management
Aug 20, 2014
Thank you for your specfic about your experience and , in particular the status of your in-room dining and guest room.. Please accept our sincere apologies for the challenges your had experienced. Again, thank you for your feedback and we look forward to welcome you back to Desert Springs.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fullerton, CA

Nice Hotel "CLEAN"

Posted Aug 18, 2014
JW Marriott Desert Springs and Resort is my favorite place to stay in Palm Desert! Very friendly hotel staff! Classy and Upscale Environment!! I will be back soon!!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Fullerton, CA

Fantastic staff, top notch service

Posted Aug 13, 2014
Pros: Rooms where nice, great view of pools, golf, lake, desert mountains
Cons: parrots in lobby are loud.
Location: Golf, golf, and golf. Hiking, casinos, shopping, spa, and pools.
Best weekend ever! Everything you need is here. Pools and lounges are plentiful. Grounds are well kept. Well worth the extra $. Hotel restaurants are better than expected. Can't wait to come back!!!