Ratings based on 33 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Maria from Whittier California
Posted Oct 28, 2013
for Everyoneby A verified traveler
Posted Oct 24, 2013
for Familiesby Bernadete from California
Nice hotel. Good accommodation.Posted Aug 25, 2013
Pros: We got immediate response from staff.
Cons: It would have been nice if there was a barbecue grill and bread toaster.
Location: Restaurants, Casino, night club.
We felt comfortable. we had fun swimming and having a choice swimming pools. The rooms are clean and staff are accommodating.
for Everyoneby Jason from Orange County, CA
4pm Check In Doesn't Mean Actual Check In.Posted Aug 5, 2013
Pros: Pool was nice. We golfed before and the course is great.
Cons: Service at desk. Have a manager that doesn't hid out in the back and actually serves the customers. Have rooms ready at check in time.
Location: Golf, restaurants, close to freeway
We came to the hotel at about 4:20 to check in. The clerk took our credit card, found our reservation and gave us our packet upon welcome but then proceeded to tell us that we couldn't get our keys and actually go to our room because the room was not ready yet. I asked how long and she said about 20 mins. When I questioned why it wasn't ready, her sarcastic and rude response was, "Just because check in is at 4 doesn't mean we actually will have a room for you at 4." I responded by nicely telling her that is exactly what it means. I explained we were tired and really needed to get in our room. I received no apology but instead she told us "all you can do is wait." We waited in the lobby for about 15 minutes and at least 4 or 5 other guests came in, checked in and were given rooms. I then asked to talk to a manager. The manager refused to come out from the back. The clerk just said "she's too busy." We then waited another hour before they finally had a room available. So we didn't get into our room until 5:50, nearly 2 hours after check in started. We received no apology, no explanation other than "it's not ready." I don't understand how they could not have the room ready. Check out is at 10am. So they had 6 hours to clean the room and get it ready. They weren't even at full capacity. Needless to say, I'm done staying at this hotel. We've stayed there at least 5 times in the past year but no more. I will go over to Miramonte or another hotel w/ real service
for Business Travelersby Nadia C
Posted Aug 1, 2013 on Hotels.com
for Getaway With Friendsby A verified traveler
Nice placePosted Jul 30, 2013 on Hotels.com
Nice place. Had lots to do onsite for both kids and adults. We found plenty to do without leaving the hotel grounds. The room was clean and spacious. The bed was alright, not amazing, but it worked. Service was excellent.
Recommendedby A verified traveler
Posted Jul 25, 2013 on Hotels.com
for Familiesby A verified traveler
EXCELLENT ESCAPE FOR FAMILLIESPosted Jul 24, 2013
Pros: Size of rooms and comfort of rooms was great for eight guests in the room.
Cons: Equipment in kids splash area should be fully functioning.
Location: Dinning, movies, and stores were centrally located.
Grounds and room were well maintained, especially loved shuttle service around the grounds. Popcorn to great guest was an excellent touch.
for Business Travelersby CR from San Jose
great stay!Posted Jun 14, 2013 on Hotels.com
very relaxing, great amenities, lovely service
for Everyoneby Traveling fool from Newport Beach, CA, USA
Poor Hotel for the money!Posted Jun 13, 2013
Cons: Size of room and location of room from the lobby
Location: The Compound was enormous, it would have been great for a single but not a couple!
The Hotel was very small for the price and I could have gotten a bigger, better room for 30% cheaper