Ratings based on 592 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from long beach ca
Great pool for kids only reason I stay here.Posted Aug 18, 2014
So I've been going to this hotel for about 6 years. When I first started staying here 6 years ago it wasn't as run down. This time around the room was pretty bad. There was stained chairs and sheets. The room had a smell to it. And one of the bathroom had mold stain patches around the tub. It just felt like i didn't want my kids to touch anything. I think this place is def do for a remodel room wise. Check in takes way to long. Pool wise my kids love the water slide and kid pool. There was one pool server walking around all day on Saturday and Sunday so service was slow. I remember there use to be a few people walking around but maybe they might have reduced staff. Not to mention all weekend the splash pool bar was not taking credit cards so you had to either charge your room or pull cash out of the ATM.
for Everyoneby A verified traveler from Monrovia California
Nice placePosted Aug 16, 2014
For the money it waa a nice place few things needs to be fixed and more regular maintance could be done. Staff friendly. Unfortunalty the pool shut down twice.
for Everyoneby A verified traveler
Posted Jul 31, 2014
Nice hotel the prices need to reflect the room my friend and I paid the same price but she had a bigger room but overall nice stay
by A verified traveler from ontario california
Don't go herePosted Jul 21, 2014
This hotel is horrible. They charged me $57 for a 5 minute late check out fee. The rooms smell really bad n there service sucks. They have way to many rules n charge u for everything. I recommend you go somewhere else.
Comment from Hotel Management
Jul 28, 2014 by Diamond, Hotel Management
We appreciate your feedback regarding your recent stay and terribly regret how unsatisfactory the experience was for you. At Palm Canyon Resort, ensuring guest satisfaction is always a top priority. As such, our housekeeping teams work diligently to ready units as quickly as possible for the next arriving guests. While we are happy to offer you the convenience of a late checkout whenever possible, we apologize if we could not fully meet your needs. Each guest is advised at check-in about the check-out time and is asked to initial by the information provided on the registration card. We ask only that guests be considerate. If you call first and make a request, we’ll usually give you an extra half hour depending on how well the housekeeping teams are making progress. We hope that you would be willing to give us another chance to make a better impression on you in the future.
by A verified traveler
Posted Jul 21, 2014
Nice hotel. Pool was fun, wish there was music playing. Pool towel tokens were kind of annoying to keep track of. Lots of bees at the pool. Water slide was fun.
for Everyoneby A verified traveler from L
Posted Jul 19, 2014
It was nice kids love pool and activities.. I wish I would of been closer to pool area and not in the third floor for kids convenience.
for Everyoneby A verified traveler from Stanton
Ver y comfortablePosted Jul 18, 2014
Web have gratis time with my family. We had fun alot
by A verified traveler from palm springs, ca
Nice pool, but needs updatesPosted Jul 14, 2014
Rooms need to be updated and there needs to be an indoor restaurant especially during summer time
for Everyoneby A verified traveler
Posted Jul 3, 2014
Had a wonderful stay! The pool is amazing! I have been going since I was a little kid. Now I take my kids there and my son loves the place! I hope that it's a tradition that will keep going on for generations to come.
for Everyoneby A verified traveler from Daly City
First Time HerePosted Jun 20, 2014
Pros: Pool Friendly Staff 2 Bedroom suite was a descent size
Cons: Check in time not to be so late ... Check out time not to be so early. More staff are needed when there are large numbers of check-in & check-outs.
Location: Close to downtown and supermarkets. Very easy to get to
I enjoyed my stay at this resort. The staff were very friendly. I would definitely return... ...but I would like to see some improvements... I saw one too many ants in my rooms. The cheek in time is 4pm. uuuugh... that is way to late to be checking in, especially since their cheek out time is 10am The room was comfortable. Loved the pool, and the convenience of the Spalsh Bar near the pool I would have liked to have an itemized receipt of my expenses at the pool, as opposed to just the daily total. It would make it easier to spilt the cost with the folks who traveled with me. I would definitely recommend this resort to others