Ratings based on 579 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2015
Wonderful location, beautiful hotel and surroundings.
Comment from Hotel Management
Jul 7, 2015 by Aaron A. , Hotel Management
Thank you for your 5 star review!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Spectacular hotel ! Your eyes will be open wide !

Posted Jun 23, 2015
Pros: From the lobby to the pool to the room, all were visually stunning & catered to every guests' needs. Every one was eager to make our stay as pleasant.
Cons: This is a smoke free environment & I understand Californians' attitude toward same. But a designated smoking area would be appreciated when its 113".
Location: Location is ideal. But for the heat, you can walk to shopping areas or a casino. Located on a quiet street w/ample parking.
We booked online & pulled in at 10:40 p.m. We'd never stayed at the property before and we were immediately and pleasantly impressed! From valets to bell men to front desk to housekeepers, all were friendly & helpful. We received several directions---all were not only accurate, but were simple and shorter than the ones received online. They have the largest salt water pool in Palm Springs--on Saturday there were several of people at the pool, yet the pool felt un-crowded! Servers were very attendant. Amber, at the front desk, responded immediately when my wife needed help. Daniel (valet), David (bell hop), Christina & John (bartenders), were all polite & eager to help. Barbara, the concierge, was a wealth of information & as helpful & pleasant as anyone could be! Before we departed, we already wanted to come back! My wife and I celebrated our anniversry and definitely intend on returning soon. The hotel accommodations and superior staff members need to be acknowledged. Thank you for an amazing vacation.
Comment from Hotel Management
Jun 30, 2015 by Aaron, Hotel Management
Dear Chris & Dawn, Thank you so much for taking the time to share your experience. We are delighted to hear about your stay and in reading your wonderful comments; thank you for mentioning our staff by name. We shared your comments with the team, they were thrilled! We look forward to you staying with us again, thank you for your time. Aaron Alexandar Front Office Manager Renaissance Palm Springs
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Great Hotel

Posted Jun 22, 2015
Cons: Music at the pool!
Location: Downtown was great!
Awesome staff, great pool size, and the most comfy beds!!!
Comment from Hotel Management
Jun 30, 2015 by aaron, Hotel Management
Dear Dante, Thank you for your kind words. We are lucky to have the biggest pool and pool deck in Palm Springs; our beds are pretty amazing as well! We look forward to your future stays with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Wonderful hotel has an awesome restaurant.

Posted Jun 17, 2015
Wish we could stay longer. Had to go home for important meeting.
Comment from Hotel Management
Jun 30, 2015 by aaron, Hotel Management
Dear Kris- Thank you for your kind words, we hope to host you for longer the next time around!
4 out of 5
Recommended
for Everyone
by A verified traveler from Westminster, Ca

great pool area

Posted Jun 15, 2015
Pros: the pool area and comfortable beds
Cons: The front desk staff was a bit overbearing
Location: Easy walk to downtown shopping and restaurants and the street fair on Thursday nights. We loved Pomme Frite and Kalura Trattoria on Palm canyon Dr.
I really liked this hotel. It's within walking distance of town.The pool area was very nice and tended to be well supplied except for umbrellas. They could use a few more. The staff seemed happy to move them to your area if you could wrangle them away from anyone who wasn't using them. People were pretty stingy with them since it was so hot. The rooms were comfortable but a little crammed with furniture if you were in a 2 queen bed room. The beds were very comfy though. My only complaint would be the front desk.They had a hard time finding me in the computer if I needed a new key, had a question etc. My friend who came to stay on the second day had a hard time getting a key as her name kept appearing and disappearing from the list of people's names in our room. Seriously, every single time it was made so complicated. She was given a hard time by the staff and told she needed her ID which was in the room because she was going down by the pool. I appreciate that they exercised caution, but also made her feel like a criminal when the manager walked out to the pool with her to find me who booked the room so that he could look at my ID and vouch for her. So weird! We are ladies in our 50s and 60s not partying teenagers. I wanted to give Allie who works in the pool area a shout out because I thought she was super nice,very attentive to our group and always got our crazy and specific orders right.
Comment from Hotel Management
Jul 7, 2015 by Aaron A. , Hotel Management
Dear Kasey, Thank you for submitting your review. We are sorry to hear about the key access concerns, we are proactive in ensuring not to issue room keys to guests who are not registered on the room. Sorry this caused the inconveniences and we are looking at preventive measures to ensure future guests do not experience the same. Thank you for sharing.
3 out of 5
by A verified traveler from Santa Cruz, CA

Average- Loud

Posted Jun 15, 2015
Pros: Friendly welcome- large size pool
Cons: Cleaner, better maintained pool
Overall the hotel lacked a bit of character and was average. The facilities were not worn necessarily but not kept as they could have been especially the pool area. Our neighbors were very loud until 2 am- full blown party
Comment from Hotel Management
Jun 30, 2015 by Aaron, Hotel Management
Dear Chris - Thank you for your feedback, we can only improve or change with it and have began our discussions to resolve the concerns expressed. Thank you for sharing.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Brilliant hotel in super location

Posted Jun 6, 2015
This hotel is perfect for walking to Downtown in the evenings for dinner. A large hotel, we were a little disappointed our room was such a long walk from the lift. Ideally they should have had more access points. However the pool, the restaurant and the reception were all lovely! would definitely recommend and stay there again!
Comment from Hotel Management
Jul 7, 2015 by Aaron A. , Hotel Management
Dear Hannah, Thanks for your positive review. We are glad to hear you enjoyed all aspects of your stay with us. We look forward to your future stays with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Beautiful welcoming lobby

Posted Jun 2, 2015
A very nice hotel with great attentive staff who help make your stay enjoyable. The rooms are nice and spacious and well kept and the pool is amazing. A fantastic little get away with friends or loved ones.
Comment from Hotel Management
Jul 7, 2015 by Aaron A. , Hotel Management
Thank you for your 5-star review. We are delighted to hear you enjoyed your stay with us and look forward to many more!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jun 1, 2015
Great location for a quick getaway! Staff was friendly, room were cleans be the facility itself is beautiful !
Comment from Hotel Management
Jul 7, 2015 by Aaron , Hotel Management
Thank you for your wonderful review, we look forward to your future stays with us!
4 out of 5
Recommended
for Everyone
by A verified traveler from East Whittier, CA

bathroom electrical outlet

Posted May 18, 2015
Pros: Décor and aura of place
Cons: electrical outlets
Location: several nearby restaurants and casino all walking distance from strip
Beautiful hotel with beautiful settings that provided a sense of tranquility. Other than havoc when electrical outlet would turn off blow dryer and electric curling iron while to get ready and depart from room in timely fashion.