Ratings based on 1,101 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Unorganized at the front check out

Posted Sep 22, 2014
Good but could smell better in the room and no enough servers at the pool
3 out of 5
by A verified traveler from San Diego, CA

Not worth the price

Posted Sep 22, 2014
Cons: Cleanliness, service, housekeeping service
Location: We had an amazing time at Toucan's after trying several bars in the area
I was very disappointed in this hotel upon arrival after paying $300 for a one night stay. The front desk was helpful, although strangely set-up in a corner of the lobby. The hallways of each building smelled terrible, old and musty, the carpet was dirty, and there was a pill laying in the hallway in front of our room, despite housekeeping already having been through. Which leads me to believe the housekeeping is not entirely thorough. The overall level of cleanliness throughout the hotel was sub-par. In addition to that, we received terrible service at the pool the entire time we were there. The pool waitress went out of her way to avoid our area, we were not helped or asked if we needed help even one time in the three hours we were at the pool. The sole bartender was also having a tough time attending to not just our group, but all the patrons of the pool area. I would never have booked a hotel at this price having known how run down the property was, and how terrible the service would be. Definitely do not recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler from moreno valley

Great

Posted Sep 21, 2014
Delightful, fun, and relaxing. Would come again. Recommend this hotel if you are staying in the area.
2 out of 5
by A verified traveler

Posted Sep 5, 2014
Took forever to check-in- long line - and then we were told our room wouldn't be ready until 4pm. Our keys to our room stopped working 4 TIMES. And we had them replaced 4 TIMES, and had to call security to do it and wait, wait wait. Phone in room didn't work. Large resort, definite signs of aging. Needs maintenance. Felt like Vegas, not Palm Springs. Tacky decor. Not my style.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Awesome place

Posted Sep 3, 2014
Loved our stay here! Especially the pool had a blast! Very friendly staff, room was nice clean had a nice little balcony facing the pool. I'm a big fan of Marilyn Monroe so I definitely loved the decoration. I would highly recommend anyone to stay here and we will be back! 😊
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Weekend

Posted Sep 2, 2014
Pros: The pool and the room
Cons: Service at check in and pool
Location: on the outskirts but easily accessible by car to main road.
The lady work the check in was rude and disrespectful and had to be replaced by a manager to help us check in. We were accomodated we had a great room very comfortable and enjoyable. The pool experience was great except for the service at the pool when we ordered food, we were brought the wrong food and we had to wait over an hour before they even brought us any food. We were comped that meal as they made a big mess of the whole order. The spa was wonderful and enjoyable all in all a very nice hotel and enjoyable stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from la

Stayed for the pool

Posted Sep 1, 2014
Drapes stained. Room much smaller than the pictures present it to be. A bit over rated for the nightly price. The $20.. Valet fee a day is way too much as ur car is still parked outside. N the same area as self parking.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice Hotel, but...

Posted Aug 28, 2014
Pros: Room, pool and staff
Location: good location
rooms without balcony are too confined and for smokers, there are no ashtrays in parking or trash to throw the cigarette butts. No space for smokers pleasant second part, such as our building number 4, you had to go to the building of the main lobby. The desk staff and desktop maintenance was very well
5 out of 5
Recommended
for Everyone
by A verified traveler

Funky contemporary room

Posted Aug 26, 2014
We had a fabulous room- funky in style. The hotel staff was great and they gave us a room by the pool. The pools are awesome. The only catch is a hidden $25 extra resort fee they collect from you on top of your existing reservation . But the resort was fantastic
1 out of 5
by A verified traveler from sarasota

It looked so great in pic's on site,,, but no !!!

Posted Aug 22, 2014
Pros: Nothing !
Cons: Everything
Location: You need a car to do it .
Nothing worked, the ac was dead at 117 deg. Outside, sink didn't drain,,, the safe didn't open,,, We were promised a room with a view,,, well parking lot view ??? Really ??? You come late at nite, valet was no where to be found,,, Spa in renovation , and that was just forgotten to be mentioned in the site when you make reservations... Wrong, wrong, wrong, nothing felt right