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Reviews of Rodeway Inn near Coachella

2 out of 5
Rodeway Inn near Coachella
82275 Indio Blvd, Indio, CA

Reviews

7.0

Good

Rating 10 - Excellent. 166 out of 602 reviews" "
Rating 8 - Good. 160 out of 602 reviews" "
Rating 6 - Okay. 120 out of 602 reviews" "
Rating 4 - Poor. 86 out of 602 reviews" "
Rating 2 - Terrible. 70 out of 602 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Dorian

Stayed 3 nights in Feb 2024

4/10 Poor

Yadira

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve on Apr 5, 2024
We would love to be able to address any issues that you had with your stay. We value your feedback and would love to hear specifics about your stay.

6/10 Okay

??

Liked: Cleanliness, staff & service
The little sofa is a little dirty and the AC is old with cracks. The shampoo is inside a little bag individually and some small pieces soap. There isn’t toothbrush and slipper.
Response from steve on Mar 30, 2024
we apologies for any cleanliness issues you may have had. we will address that immediately. we are not however a luxury hotel and no motel in our class provide slippers and toothbrush. single soap and shampoo is standard. thank you for staying with us.

4/10 Poor

Aurora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, stained towels that looked dirty. Upon entering the room everything looked very clean and organized and neat. Very welcoming. It was the second night that the bugs started coming out. I saw a small cockroach crawling up the wall as I’m laying in bed watching tv. Then when I went to the restroom there was a huge one. And the next day we killed 2 more huge ones. Then, When entering the property you have to come in one way and go out the other way. Staff or management never told us anything that they were going to be fixing the driveway. Management needs to communicate these types of things to guest, and the pool my kid did not want to get in it because of the debris and they said they saw algae. I’m all for small businesses to thrive but I don’t put up with dingy towels and cockroaches, small & huge ones! I WANT A REFUND! I’m traumatized with these bugs. I’m really being serious.
Response from M.Flores Front Desk on Mar 28, 2024
Dear Aurora, thank you for taking the time to write a review on the hotel. Your satisfaction is very important to us. So, on behalf of our hotel, please allow us to apologize if we failed to exceed your expectations on your last stay with us. We assure you that we are making the necessary improvements to ensure an exceptional experience for you and all guests in the future. Rest assured that the property is sprayed on a consistent basis, however, the room has been blocked and we have called pest control for an extra visit on that specific room. Thank you for bringing this issue to our attention. It will be resolved in a timely manner. We truly appreciate your business, and we look forward to earning it back again soon. Thanks for staying at Rodeway Inn & Suites.Sincerely,M.FloresFront Desk

8/10 Good

Ramon

Stayed 1 night in Mar 2024
Response from M.Flores Front Desk on Mar 29, 2024
Dear Ramon,Thank you for taking the time to write a review on the hotel. Your satisfaction is very important to us, so we truly appreciate your positive feedback. Thanks for staying at Rodeway Inn & Suites, and we look forward to seeing you again soon!Kind regards,M.FloresFront Desk

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly satisfactory
Stayed 1 night in Mar 2024
Response from M.Flores Front Desk on Mar 21, 2024
Dear Peter,Thank you for taking the time to write a review on the hotel. We are delighted that you enjoyed your stay! We strive to provide the most exceptional experience possible for our guests,so we truly appreciate the positive feedback.Thanks for staying at Rodeway Inn & Suites, and we look forward to seeing you again soon!Kind regards,M.FloresFront Desk

10/10 Excellent

Brad

Business traveler
Liked: Amenities
The property feels like out of the 1960’s, Route 66
Stayed 4 nights in Mar 2024
Response from Steve on Mar 17, 2024
thank you for your feedback. we are glad that you had a positive experience staying with us.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It did the job for one night. Fairly quiet, except for the train noise. My unit was near the back of the property, so it was not nearly as loud as units closer to the train line. Comfortable bed, clean bathroom, and all the basics for a night of sleep.
Stayed 1 night in Mar 2024
Response from M.Flores Front Desk on Mar 21, 2024
Dear Jeff,Thank you for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we are delighted that you enjoyed your stay! We strive to provide the most exceptional experience possible for our guests. We truly appreciate your business, and we look forward to seeing you again soon! Thanks for staying at Rodeway Inn & Suites.Kind regards,M.FloresFront Desk

8/10 Good

Jeffrey

Liked: Cleanliness, property conditions & facilities
Not bad. Better than expected.
Stayed 1 night in Mar 2024
Response from Steve on Mar 16, 2024
We are glad our facilities exceeded your expectations. We hope to see you again soon

4/10 Poor

Gordon

Disliked: Staff & service, property conditions & facilities
The bad: Room wasn't ready. Train track 100 yards from hotel. It was a suite but no dishes or dish soup. Sofa bed difficult to open and badly stained. Broken chairs. The good: remodeled bathroom.
Stayed 1 night in Mar 2024
Response from Steve on Mar 16, 2024
we are sorry that you did not have the experience you should have had with us. we will endeavor to improve the condition of our facilities.

4/10 Poor

Charles

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s a mediocre property. Noisy and no security at night. Two people were fighting and the clerk didn’t call the police.
Stayed 1 night in Feb 2024
Response from steve on Feb 26, 2024
Thank you for your feedback. we appreciate your comments and will continue to improve our services.

6/10 Okay

Jeannette

Traveled with partner
Disliked: Cleanliness
The floor was extremely dirty so my bare feet walk to bathroom got them black on the bottom. Hopefully this was an oversite with the Housekeeping and not an indication of the general cleanliness of the room. The Office assured us that this issue would be corrected.
Stayed 1 night in Feb 2024
Response from Steve on Feb 19, 2024
Thank you for letting us know about your issue. the oversight has been corrected and we apologize again for the inconvenience. we will continue to improve and we hope for the opportunity to make your next stay with us far and above a better experience.

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Steve on Feb 18, 2024
Thank you for your feedback. we appreciate your business. please let us know if there is anything we can do to improve your stay next time.

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from M.Flores Front Desk on Mar 21, 2024
Dear Charles,Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us, so we truly appreciate the positive feedback. Thanks for staying at Rodeway Inn & Suites, and we look forward to seeing you again soon!Kind Regards,M.FloresFront Desk

6/10 Okay

Rosendo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Feb 15, 2024
Thank you for your feedback regarding your stay with us. please feel free to be as detailed as you like so we may better accommodate your needs in the future

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, courteous staff
Stayed 1 night in Feb 2024
Response from steve on Feb 12, 2024
we are glad you enjoyed your stay. please let us know if there is anything we can do to improve our service and make your next stay even better

2/10 Terrible

Kim

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Steve on Feb 10, 2024
we are sorry that you experience with us was not to your satisfaction. we appreciate any feedback you have to offer so we can improve the quality of our services and make any stay you have with us more to your satisfaction. we appreciate your business and will always strive to meet our guest's needs

8/10 Good

Brendi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it. Thank you
Stayed 2 nights in Jan 2024
Response from Steve on Feb 4, 2024
Thank you so much for your feedback. We are so glad you enjoyed your stay with us. please let us know if there is anything we can do to make your stay even better.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve on Feb 3, 2024
thank you so much for your feedback. please feel free to leave any commentary you may have so we can do our best to ensure that your next stay with us is even better than your last.

10/10 Excellent

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it
Stayed 1 night in Jan 2024
Response from Steve on Feb 2, 2024
thank you so much for your feedback. we appreciate your business, and will strive to continue to provide excellent service to you the next time you stay with us.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy check in
Stayed 1 night in Jan 2024
Response from Steve on Jan 29, 2024
Weare glad that you enjoyed your stay with us. Please feel free to leave us any feedback so we can make sure to provide you with everything you need next time you stay with us.

10/10 Excellent

Maribel, Indio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. The staff here are very professional. The front desk Sebastian he is very nice and friendly. The rooms are clean, the housekeepers do a very good job as well.
Stayed 1 night in Jan 2024
Response from Steve on Jan 25, 2024
Thank you for your feedback. We are glad you enjoyed your stay with us. Please let us know what we can do to make your stay even better.

6/10 Okay

Anu

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Steve on Jan 25, 2024
Thank you for your feedback. Please let us know what we can do to make your stay better. Any feedback you can give us is appreciated.

10/10 Excellent

Maribel, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve on Jan 25, 2024
Thank you for your feedback, we are glad you enjoyed your stay with us. Please let us know what we can do to make your stay better.

8/10 Good

AMANDA

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We were on our way to Los Angeles, decided to stay for the night. The front desk guy was friendly and helpful. It was clean and refurnished. Very straight forward.
Stayed 1 night in Jan 2024
Response from Steve on Jan 19, 2024
Thank you for staying with us, we are happy to have made your stay an enjoyable experience. We look forward to seeing you again.

8/10 Good

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve on Jan 19, 2024
Thank you for your visit with us. we appreciate your business, and any feedback you care to give.

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from steve on Jan 19, 2024
we are so glad you enjoyed your stay. please let us know if you have any comments or concerns, that we can address to continue to make your stay with us a positive experience.

10/10 Excellent

Brett

Business traveler
Liked: Staff & service
Property was nice for what it was. Just be aware that there is a cargo train that goes by every hour through the evening. The breakfast was really good though.
Stayed 1 night in Jan 2024
Response from Steve on Jan 15, 2024
Thank you for your feedback, would that there were something to be done about the train. We are glad you enjoyed your stay with us.

6/10 Okay

eliana, Thermal

Traveled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Steve on Jan 15, 2024
we would definitely value any feedback you could give us on how we can improve your stay with us next time.

4/10 Poor

Justin

Disliked: Amenities
the road and train. Suspect area. Fridge wasn’t working, tv wasn’t working, no heat, and ironing board had no iron. Bed was decent, shower is nice, and breakfast was surprisingly nice.
Stayed 1 night in Jan 2024
Response from Steve on Jan 15, 2024
We apologize for the issues you had during your stay with us. we are constantly striving to improve guest experience , and will take all your feedback into consideration. thank you for staying with us at The Rodeway Inn and Suites.

6/10 Okay

Michele, Newhall

Business traveler
I’m not picky. I swear. I know my budget this I picked this location. Check in was really slow. I’ve never experience anything like it. They were nice. But 20 min? Get into our room and all is fine except for the turd in the bowl left behind and the dirty towels. This was all fixed very quickly. I give them that. But then I still went next door to the truck stop for Lysol wipes. I wiped down nights stands and head board and good thing! Ugh. Bed was clean thank goodness. Everything else went fine. There is a train track right across the street - no horns blowing - I always bring ear plugs and eye masks so not an issue for me. I WOULD stay here again.
Stayed 2 nights in Dec 2023
Response from Steve on Jan 12, 2024
Michele, thank you for your feedback and we will strive to make your experience with us more efficient and streamlined in the future.

10/10 Excellent

Ezekiel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steve on Jan 12, 2024
Thank you for staying with us at The Rodeway. We look forward to seeing you again.

10/10 Excellent

Juan, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well equipped with necessities.
Stayed 1 night in Jan 2024
Response from Steve on Jan 12, 2024
Thank you for staying with us at The Rodeway, we are glad you enjoyed your stay.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and recently remodeled, including landscaping. Staff was very friendly and efficient. The dog park area was a pleasant surprise. My only suggestion is, since the property is dog friendly, they should remove the barrel cactus. They are a significant hazard, especially at the dog park entrance.
Stayed 1 night in Jan 2024
Response from Steve on Jan 12, 2024
Thank you for your feedback and for staying with us at The Rodeway

4/10 Poor

Dawn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steve on Jan 12, 2024
We would very much like to know what we can do in the future to provide you with a more satisfying experience with us.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We just had to stop during a long trip at night and they couldn’t have been nicer, easy check in clean room good free breakfast definitely a good stop
Stayed 1 night in Jan 2024
Response from Steve on Jan 12, 2024
Thank you so much for Staying with us at The Rodeway

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Staff very friendly and accommodating. Noticed a few sketchy characters hanging around
Stayed 1 night in Dec 2023
Response from Steve on Jan 6, 2024
we are glad that you were treated well and we are doing everything we can to make sure the area is safe for our guests. thank you so much for your business and your input.

10/10 Excellent

Angel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2023
Response from Steve on Jan 6, 2024
Thank you for the rating! We look forward to seeing you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Details, Details, Details
The room was clean and comfortable; however, there was obvious miscommunication between housekeeping, workers, and management that caused us to make several trips to the office for keys that worked, missing washcloths and hand towels, and the water being turned off unexpectedly. We were moved to a bigger and nicer room during our stay to ameliorate the inconveniences, but noticed that our new room had NO smoke detector--just bare wires in the ceiling. Such a shame because you have done a really nice job making over a motel motor court into a modern motel. It could be even better if everyone was working together as a team and details were not overlooked.
Stayed 2 nights in Dec 2023
Response from Steve on Jan 6, 2024
Thank you for your feedback. We will strive to make your next stay with us more streamlined and make sure we have all of your needs seen to.

4/10 Poor

Sachin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live here if you find nothing else!
Property is very old. Staff was good but most of the things weren’t in order like no iron. For a family of 4, they had kept only one bath towel etc.
Stayed 2 nights in Dec 2023
Response from Steve on Jan 6, 2024
Thank you for your feedback. We are continuously striving to improve the quality of our establishment and the quality of your stay.

8/10 Good

Silvia

Traveled with family
Stayed 1 night in Dec 2023
Response from M.Flores Front Desk on Dec 22, 2023
Dear Silvia,Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we are delighted that you enjoyed your stay! We truly appreciate your business, and we look forward to seeing you again soon! Thank you for staying at Rodeway Inn & Suites in Indio.Kind Regards,M.FloresFront Desk

6/10 Okay

Buddy

Disliked: Cleanliness
The communal breakfast area was never cleaned and the bathroom floor in my room was filthy.
Stayed 1 night in Dec 2023
Response from M.Flores Front Desk on Dec 20, 2023
Dear Buddy, Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us, therefore, on behalf of our entire staff, we would like to apologize if we failed to exceed your expectations on your last stay with us. We assure you that we are making the necessary improvements to ensure an exceptional experience for you and all guests in the future. We look forward to earning your business back again soon. Thank you for staying at Rodeway Inn & suites.Kind Regards,M.FloresFront Desk

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from M.Flores Front Desk on Dec 20, 2023
Dear Michael,Thank you for taking the time to write a review on the hotel. Your satisfaction is extremely important to us; therefore, we are so delighted that you enjoyed your stay! Your positive feedback is greatly appreciated, and we look forward to seeing you again soon! Thanks for staying at Rodeway Inn & Suites.Sincerely,M.Flores Front Desk

6/10 Okay

Dominique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from M.Flores Front Desk on Dec 20, 2023
Dear Dominique,Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we would like to apologize if we failed to exceed your expectations on your last stay with us. We assure you that we are making improvements to ensure an exceptional experience for you and all guests in the future. We look forward to earning your business back again soon. Thanks for staying at Rodeway Inn & Suites. Sincerely, M.Flores Front Desk .

10/10 Excellent

Hailey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from S. Ramirez on Dec 16, 2023
Dear Hailey, thank you for taking the time to leave a review on the hotel. Your positive feedback is so greatly appreciated, and we look forward to seeing you again soon! Thanks for staying at Rodeway Inn & Suites. Sincerely, S. Ramirez Front Desk.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won't be disappointed
Everything was great, just 2 things. House keeping needs to mop the floors and need better pillows. Highly recommend
Stayed 1 night in Dec 2023
Response from M.Flores Front Desk on Dec 10, 2023
Dear Carlos,Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we would like to apologize if we failed to exceed your expectations on your last stay with us. We assure you that we are making improvements to ensure an exceptional experience for you and all guests in the future. We look forward to earning your business back again soon. Thanks for staying at Rodeway Inn & Suites.Sincerely,MFloresFront Desk

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It was in our budget and was super clean and had a dog area.
Stayed 1 night in Nov 2023
Response from S. Ramirez Front Desk on Dec 8, 2023
Dear Eduardo, thank you for taking the time to write a review on the hotel. Your positive feedback is so greatly appreciated, and we look forward to seeing you again soon! Thanks for staying at Rodeway Inn & Suites. Sincerely, S. Ramirez Front Desk.

2/10 Terrible

Patricia

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check in staff very nice. Check out for morning was not awake at 7:07, no breakfast ready and wanted to make me wait for my checkout while she prepared breakfast. I complained and she told me never to come back again. Property description does not state the is a $15/night charge for pet and a $100 cash deposit. Noisy Vanpool daily residents talking loudly and slamming van doors early in the mornings.
Stayed 5 nights in Nov 2023
Response from S. Ramirez Front Desk on Dec 8, 2023
Dear Patricia, thank you for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we would like to apologize if we failed to exceed your expectations on your last stay with us. We will definitely keep a closer eye on the breakfast. Thanks for bringing this to our attention, and once again, our apologies for any inconvenience this may have caused. Your business is greatly appreciated, and we look forward to earning it back again soon! Thanks for staying at Rodeway Inn & Suites. Kind Regards, S. Ramirez Front Desk

10/10 Excellent

Cristhian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good place
Stayed 1 night in Dec 2023
Response from M. Flores Front Desk on Dec 8, 2023
Dear Christhian,Thanks for taking the time to write a review on the hotel. Your satisfaction is very important to us; therefore, we are delighted that you enjoyed your stay! Your positive feedback is greatly appreciated, and we look forward to seeing you again soon! Thank you for staying at Rodeway Inn & Suites.Kind Regards, M. FloresFront Desk

4/10 Poor

Shamaray

Traveled with family
Liked: Cleanliness, staff & service
My reservation stated 2 double beds and 2 pull out couches. There was only 1 couch. Beds were lumpy and basically no mattress for the pull out.
Stayed 2 nights in Nov 2023
Response from S. Ramirez Front Desk on Dec 8, 2023
Dear Naoki,Thank you for taking the time to write a review on the hotel. Your positive feedback is so greatly appreciated, and we look forward to seeing you again soon! Thanks for staying at Rodeway Inn & Suites. Sincerely, S. Ramirez Front Desk.