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Nice hotel, clean and close to everything and reasonably priced for Palm Springs - The restaurant next door was really good too! A bit of room for improvement on the beds and the pillows - pillows were soft, but lumpy… otherwise, a pleasant stay!
Hotel charges premium rate for room with uncomfortable beds, paper thin walls, no one came and cleaned rooms between days or restocked towels soap etc. small things like bathroom door is best up needs paint door frame peeling and toilet seat only attached on one side.
The beds were nice and clean but uncomfortable
Overall our stay was okay. We had an early check-in and the front desk staff was really accommodating. The facilities and rooms could use a deep clean. There is no safety latch on the room door. Our room door strike plate was holding on for dear life so we wedged a chair under the inner handle for extra safety. The walls and windows are poorly insulated and you can hear everything nearby. Ask for a corner room to minimize noise-bleed over. The AC/heat units work great.
Min
Stayed 1 night in Mar 2024
8/10 Good
Lisa
Traveled with family
Mar 11, 2024
Liked: Cleanliness, staff & service
Needs updating. No hairdryer in room.
Lisa
Stayed 2 nights in Mar 2024
4/10 Poor
Roxanne, Alhambra
Traveled with group
Mar 11, 2024
Liked: Staff & service
Disliked: Amenities
Booked this last minute. Most hotels I usually stay at were booked. The hotel lobby was cute. Theres plenty of parking and the room has some cute artsy touches. Now the flip side is that the sink area/bathroom is pretty run down needs remodeling. The toilet seat was wobbling almost fell off the toilet. I found a critter on my bed. None of the items were plugged in: tv or ac and had a hard time plugging them in. There was also no phone to call reception from. No hair dryer.
It was a last minute visit. Room clean staff friendly pet allowed.
Dina
Stayed 1 night in Mar 2024
2/10 Terrible
Bruce
Mar 3, 2024
Bruce
Stayed 1 night in Mar 2024
2/10 Terrible
Kenneth
Mar 2, 2024
Will never stay again there. Door didn’t close correctly, tv didn’t work. Bed was worse than sleeping on the ground. No hairdryer, no coffee maker. Just an all around bad stay.
Only good was they had good water pressure for shower.
Not enough toilet paper and kleenex, had to go to front desk to request more. Didn’t have face cloths and only had had two glasses. The unit needs some minor repairs. Otherwise we would have rated the unit good to excellent.
I stayed three nights and the sink was clogged, shower was broken, the Wi-Fi and cable kept going out. The room didn’t have a coffee maker, microwave or even a bucket for ice. The soap bar was the smallest I have ever seen.
Pictures on website ARE NOT what the rooms look like. Refrigerator doesn’t work; bed pillows are timy (14x14); no closet; no elevator to 2nd floor; walls hace chipped off paint & stucco; no snack machines; noisy environment.