Outdoor pool, pool umbrellas, sun loungers
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Reviews of The Palm Springs Hotel

4 out of 5
The Palm Springs Hotel
2135 North Palm Canyon Drive, Palm Springs, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 566 out of 800 reviews" "
Rating 8 - Good. 148 out of 800 reviews" "
Rating 6 - Okay. 44 out of 800 reviews" "
Rating 4 - Poor. 22 out of 800 reviews" "
Rating 2 - Terrible. 20 out of 800 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Brittiny

Disliked: Staff & service
No phones in the rooms. No hot water
Stayed 1 night in Apr 2024
Response from Jeffrey on Apr 24, 2024
We appreciate your feedback.

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to relax this place is for you. We really enjoyed staying there. The staff were great. I felt safe knowing that no one can enter the place without a code. The place can use a little update but it’s still nice.
Stayed 1 night in Apr 2024
Response from Jeffrey on Apr 20, 2024
Thanks Mike, we're glad you enjoyed your stay.

6/10 Okay

Charmaine

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jeffrey on Apr 20, 2024
Thanks Charmaine

10/10 Excellent

Lisa Smoot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a fun boutique hotel. I loved the pool! Vibe of the room was perfectly Palm Springs (but I didn’t love the tiny sink in the bathroom…too small to be useful).
Stayed 5 nights in Apr 2024

10/10 Excellent

Maegan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, cute, and quiet. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Jeffrey on Mar 28, 2024
Thanks Maegan, we'd love to have you back.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly and hotel is fabulous!
Stayed 1 night in Mar 2024
Response from Jeffrey on Mar 22, 2024
We appreciate your comments Ben.

8/10 Good

carolee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lovely little boutique hotel in a good location -However I am not quite sure it was worth almost $500 a night frankly. Walls are paper thin. I heard my neighbors cell phone alarm go off three times (and it was on mute so it was the buzzing I heard so distinctly that I thought it was mine)as they kept hitting the snooze button. Maid never came to clean my room. I think you can get more bang for your buck elsewhere.
Stayed 2 nights in Mar 2024
Response from Jeffrey on Mar 22, 2024
Thank you Carolee we appreciate your feedback.

2/10 Terrible

Damian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeffrey on Mar 22, 2024
Thanks Damian

10/10 Excellent

Izabella, Chicago

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Kind staff and easy parking!
Stayed 1 night in Mar 2024
Response from Jeffrey on Mar 22, 2024
Thanks Izabella please come back soon.

6/10 Okay

Alyssa

Liked: Cleanliness
Great marketing and photos, average accommodations. It was a fine stay for one night before we got into our vacation rental. High price tag.
Stayed 1 night in Mar 2024
Response from Jeffrey on Mar 22, 2024
Thank you for your feedback.

8/10 Good

Miji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and pesonal. There're only about 10-13 rooms. So good!
Stayed 1 night in Jan 2024
Response from Jeffrey on Mar 22, 2024
Thanks Miji

4/10 Poor

Erick D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and property looked good the property doors were tough to open but what ruined the trip was another guest. A guest made very rude comments because of my ethnicity so I would not bring my family to this property again. In my past experience people act in this manner because it is allowed and if someone doesn’t step in and put a stop to it. I was with my family and would have hoped that this guest would have been removed immediately for their erratic behavior. WILL NOT RETURN TO THIS PROPERTY!!
Stayed 1 night in Mar 2024
Response from Jeffrey on Mar 6, 2024
The hotel does not endorse or allow discrimination or racist derogatory comments of any kind. That being said, we cannot evict one guest based upon another's perceived insult.

2/10 Terrible

Kjell Bjørn

Traveled with family
Disliked: Staff & service
We were thrown out of the hotel by the front desk employee while checking in - a rude person that insulted us and called us - an elderly couple - names. The reason: we questioned the purpose of him charging USD 250 to our credit card as security for us not bringing the room key back when leaving the hotel. We had to book another hotel, with extra costs and a lot of distress after a long travel from Denmark. A terrible experience.
Response from Jeffrey on Mar 2, 2024
We regret you did not adhere to hotel policies.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Feb 2024
Response from Jeffrey on Mar 2, 2024
Thank you Crystal

10/10 Excellent

tressa, Hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel! Would stay here again!
Stayed 1 night in Feb 2024
Response from Jeffrey on Mar 2, 2024
Thanks Tressa

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility. Staff very helpful. Rooms floors have hard surfaces. Could use some throw rugs when you get out of the bed.
Stayed 1 night in Feb 2024
Response from Jeffrey on Feb 23, 2024
Thanks David.

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted promptly at arrival and were checked in within a matter of minutes. The room is very clean and we absolutely love the decor and style. Our favorite was the rainfall glass shower. The bed was very comfortable. When we came back after dinner tonight the pool area was very nicely lit by candle light, which was a very nice touch. We will definitely stay here again if we come back. These Iowan’s loved the friendless!
Stayed 1 night in Feb 2024
Response from Jeffrey on Feb 23, 2024
We appreciate your comments Leah.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Jeffrey on Mar 22, 2024
Thanks Daniel, we're glad you enjoyed your stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thanks Thomas

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place to stay
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank You Loretta

6/10 Okay

Hans

Disliked: Staff & service
Too far away from down town
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Then why did you choose us?

2/10 Terrible

Holger

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jeffrey on Mar 2, 2024
We appreciate your feedback

6/10 Okay

wesley

Stayed 1 night in Jan 2024
Response from Jeffrey on Mar 2, 2024
We appreciate your feedback

2/10 Terrible

Frank

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Poor Poor Poor from walking into the establishment The GM did everything to put us off Palm Springs We had 3 rooms booked Bedrooms very poor one of our number sat on his room bed and it collapsed !! No hot water Fittings in shower very dated We tried in all 3 rooms to get hot water but no success Spoke to reception without any improvement In all honesty if had not had dinner booked we would have checked out and moved to another hotel If you appreciate the finer basics this is the last place you want to stay We are 3 UK citizens all business owners and Palm Springs is great for a stop over between LV and the west coast STAY SOMEWHERE ELSE !!
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank you for your feedback

6/10 Okay

Zhengrong

Traveled with family
Disliked: Property conditions & facilities
Sheet was cracked
Stayed 1 night in Jan 2024
Response from Jeffrey on Mar 2, 2024
We appreciate your feedback

10/10 Excellent

Samar Aroha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank You Samar

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thanks Helene

10/10 Excellent

Loretta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank you Loretta

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thanks Donna

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thanks Melanie

10/10 Excellent

Lara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spot with great location
Love this hotel. Great ambiance with super friendly staff, well appointed rooms and beautiful sunsets. Will definitely stay here next time I’m in town.
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thanks Lara

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank You

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming entrance, clean facilities, just generally a relaxing place to stay with the pool and fire pits being an enjoyable benefit. Staff are friendly
Stayed 1 night in Jan 2024
Response from Jeffrey on Feb 23, 2024
Thank You Heidi

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Diamond!!
This is a diamond in the desert! We highly recommend this place.
Stayed 1 night in Dec 2023
Response from Jeffrey on Feb 23, 2024
Thank you Marcia

8/10 Good

JINGJING

Stayed 1 night in Dec 2023
Response from Jeffrey on Feb 23, 2024
thanks.

10/10 Excellent

Earl, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to stay for the best Palm Springs experience. Perfect for a romantic weekend getaway.
Stayed 1 night in Dec 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Robb

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Comfortable, trendy. Low shower pressure was the only downside.
Stayed 1 night in Nov 2023
Response from Jeffrey on Dec 2, 2023
Thanks for your input we will check on that...

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, clean and safe
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 29, 2023
Thank You Candace

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 29, 2023
Thanks Lisa.

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room and check-in area smelled of mildew and mold. The curtains were torn and didnt fit over the entire window. The main light in the room was burned out. They would only give us one key, even though there were three of us. This hotel is, at best, a three star hotel.
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 29, 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and a complete bargain for the price. I would’ve expected to pay more. Staff is friendly. Rooms are clean. Pool and Jacuzzi are nice.
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 29, 2023
Thanks Travis

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean, nice spacious shower. The pool area is super cute and has a nice view of the mountains! The hotel is quiet and intimate. I would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 21, 2023
Thanks Melanie, we hope you return soon.

6/10 Okay

Hector

Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 19, 2023
Thank you, we appreciate your feedback.

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jeffrey on Nov 17, 2023
Thanks Trina

10/10 Excellent

Robert MICHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style comfort and service. Excellent.
Stayed 2 nights in Oct 2023
Response from Jeffrey on Nov 10, 2023
Thank you Robert.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights with my partner & our son, we all thoroughly enjoyed our short stay, great facilities and friendly staff.
Stayed 2 nights in Nov 2023
Response from Jeffrey on Nov 10, 2023
Please come back we're glad you enjoyed your stay.

10/10 Excellent

Anabel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing exoperience
Amazing experience. Was there for a conference and spend the first night in another hotel. Awful experience!!!!! Cancelled second night and came across Palm Springs Hotel. It was actually less expensive than the one we were in......Experience was amazing....Rooms were amazing and the quietness was relaxing. Thank you so much will definitely be back!!!
Stayed 1 night in Oct 2023
Response from Jeffrey on Nov 2, 2023
Thank you Anabel, we're glad to be here for you.

10/10 Excellent

Colleen, Fergus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has only 15 rooms - but located in a great neighbourhood and secluded. Beautiful pool with clean deck - a great way to spend the day in the heat of Palm Springs. Staff were super friendly and accommodating. Highly recommend. We will return!
Response from Jeffrey on Oct 24, 2023
We're glad that you enjoyed your stay.

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023
Response from Jeffrey on Nov 12, 2023
Thanks Elizabeth.