Aerial view

Reviews of The Saguaro Palm Springs

4 out of 5
The Saguaro Palm Springs
1800 E Palm Canyon Drive, Palm Springs, CA

Reviews

7.6

Good

Rating 10 - Excellent. 401 out of 1014 reviews" "
Rating 8 - Good. 212 out of 1014 reviews" "
Rating 6 - Okay. 210 out of 1014 reviews" "
Rating 4 - Poor. 107 out of 1014 reviews" "
Rating 2 - Terrible. 84 out of 1014 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

andres

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from The Saguaro on Mar 29, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Palm Springs vibes. Great pool and hot tubs. Nice clean rooms and comfortable beds. A great stay.
Stayed 1 night in Mar 2024
Response from Alejandro on Mar 27, 2024
Hi Gregory, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Brad

Traveled with family and small children, Traveled with family
Good, food, fun pool for party.
Stayed 2 nights in Mar 2024
Response from Alejandro on Mar 27, 2024
Hi Brad, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and vibrant. Staff were so nice and restaurant/pool were great.
Stayed 3 nights in Mar 2024
Response from The Saguaro Palm Springs on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Jovita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Rooms are spacious. Restaurant food and drinks delicious! Overall, great hotel and I will come back soon!
Stayed 2 nights in Mar 2024
Response from The Saguaro Palm Springs on Mar 23, 2024
Thank you for your feedback!

8/10 Good

bradley, Seattle

Traveled with partner
Liked: Cleanliness
Great pool area with two hot tubs. Electronic Lounge music staring at 9am. Drag brunch unavailable as sold out early. Bar was closed most days & nights. Bed only made once in 4 day stay.
Stayed 4 nights in Mar 2024
Response from The Saguaro on Mar 29, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

6/10 Okay

corey

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs an update ASAP
Stayed 4 nights in Mar 2024
Response from The Saguaro on Mar 17, 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management to further discuss of your recent stay.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time!
Stayed 4 nights in Mar 2024
Response from The Saguaro on Mar 17, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

4/10 Poor

Troy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lot of potential with this property, but it's a little too DIY as a guest, not easy to get essentials, the beds were worn out. There is an odor in the hallways. The staff was nice. Expensive for the experience in this case. Not a great value.
Stayed 4 nights in Mar 2024
Response from The Saguaro on Mar 17, 2024
Dear Guest,I'm so sorry to see that you have had a less than favorable experience. We here at The Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Feel free to contact management to further discuss the details of your recent stay.

10/10 Excellent

Anna

Stayed 2 nights in Mar 2024
Response from The Saguaro on Mar 29, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soonCheers!

8/10 Good

Barbra, Union

Traveled with group
Liked: Cleanliness, staff & service
The hotel interior, at least in the rooms and hallways, is in need of a newer paint job. Things just look grimy. The pool area is very nice, although the pool bartender would go missing for a while leaving people to stand and wait for their “nothing lower than 14 dollar” drinks. Also, my friend and I bought coffee, regular drip coffee, on two different mornings in the Jefe restaurant. One day we were charged 13 dollars, the other 8 dollars for the exact same order… that was a little suspicious. We were told we would only get housekeeping if we requested it. We were fine without it for our short stay, However, twice they cleaned our room while we were out, but we had not requested it. A clean room is great, but we would not have left out some of our personal items had we known they would enter our room. We also took advantage of the spa and got facials. We were maybe 5-7 minutes late for our appointment if that and one of the clinicians was very rude about it. I can’t believe one adult would talk to another adult like she was a child because “ they have a schedule with back to back clients and so our session would be cut short… we were to arrive at 2:30, as she pointed to a time on our paperwork and continued to “ slap my hand” verbally. I am fine with our session being cut short, we were late, that is on us, but don’t come at me like I am a toddler and treat me like I am stupid. I was very taken aback. No other client entered either after us.
Stayed 4 nights in Mar 2024

6/10 Okay

Audrey

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Saguaro on Mar 4, 2024
Dear Guest, I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.Please feel free to contact management directly to further discuss.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on Mar 2, 2024
Thank you for your feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay at this hotel! It has a fun vibe.
Stayed 1 night in Feb 2024
Response from The Saguaro on Feb 29, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Saguaro on Feb 29, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

6/10 Okay

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property does look nice and have a pretty central area, but my problem was with the rooms themselves. They were upgraded but in cheap ways that didn't look the best. This includes not insulating the doors to the hallway. I got stuck next to three access doors that slam loudly every time and was hard to sleep.
Stayed 1 night in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Ryan,Thank you for taking the time to write a review. I apologize for the opportunities you faced during your stay, and I will be sure to pass along your feedback to our Director of Engineering. We hope this hasn't tainted your view of the Saguaro, and our staff hopes to give you a colorful welcome back real soon!

8/10 Good

Kelly, Fredericksburg

Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on Mar 23, 2024
Thank you for your feedback!

8/10 Good

Marion Nathan

Traveled with partner
Loved the colors, loved the pool area, restaurant nd drinks were great!! Thank you
Stayed 1 night in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Marion! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 Good

Lesa

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Lesa, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

8/10 Good

Michael, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service
The resort was nice. They've fancied up on older hotel and made it fairly comfortable. My room configuration actually had a small triangular room with no window or furniture - kind of a strange feature. Only complaint is really with Expedia for not making the resort fee prominent in the booking. I only needed an overnight hotel and ended up paying a "resort" fee when I didn't have the ability to use the pools - also they close at 10PM.
Stayed 1 night in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Michael! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

2/10 Terrible

Rachelle

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A huge disappointment. We left a day early. All night parties and not clean or kept up. Honestly spoiled the first couple days of our trip until we moved hotels.
Stayed 3 nights in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Rachelle,I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting experiences. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and you alike.

10/10 Excellent

Lori

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time! Great view for Valentine’s Day. Food by the pool was the highlight.
Stayed 1 night in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Lori! Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon. Cheers!

8/10 Good

edward

Business traveler
Average property
Stayed 2 nights in Feb 2024
Response from Alejandro on Feb 25, 2024
Hi Edward, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

4/10 Poor

Gina, CARLSBAD

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Like the pool area and the beds are comfortable. The bathtub was rusty and stopper broken. The property is in need of paint everywhere. The front desk check in person was less than welcoming if not sleepwalking through his job and a bit hostile. Not exactly a warm greeting to kick off our stay. In general, this is a dump
Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Hi Gina,Thank you for taking my call and giving us a chance to listen to your feedback. I am glad I was able to connect with you and provide compensation due to your experience. I can only hope you will give us another try in the future.

10/10 Excellent

Christie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed us an early check in since we arrived so early from LA. Alejandro at the front desk was awesome! Also booking with Expedia got us two free margaritas at the restaurant on the property. We had a great time in this gorgeous hotel.
Stayed 1 night in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Hi Christie,Thank you for your kind words! Alejandro is the best and we love having him as part of our team! We hope to welcome you back soon.

6/10 Okay

Ann Marie

Traveled with partner
We booked this hotel because it was relatively affordable compared to other hotels with similar amenities. They definitely advertise and put a lot of work into the outdoor/pool area which was great for lounging and swimming. However the rest of the hotel lacks the same level of care. our room was fine but was very dark and had limited lighting, and we could hear every step and movement from the room above us. The entire property is huge and poorly marked, it was like navigating a maze to get back and forth from the lobby and pool. I also booked a massage at their onsite “spa” which I would definitely not recommend, the “spa” is in the lower level close to the onsite restaurant so the area smelled like food. The therapist was lovely, but I paid a hefty amount for a 60 minute massage in the basement of a restaurant with none of the spa “ambiance” that I would have expected after paying so much. I would recommend this property for those looking for the Palm Springs “pool party” experience on a budget, and to skip the “spa”!
Stayed 3 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Hello Ann Marie,Thank you for your valuable feedback. We have passed on your feedback regarding your stay to the appropriate departments to ensure your concerns are addressed.

6/10 Okay

Sean

Stayed 3 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Sean,Thank you for your feedback.

4/10 Poor

Christopher

Liked: Cleanliness
Over rated.
Stayed 3 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Christopher, Thank you for your feedback. We would love to contact you and get details about your stay to help us improve for future guest.

6/10 Okay

Sun

Disliked: Cleanliness
It’s was my first time staying here with my kids and first thing we noticed was the bathroom tub was dirty and stains also hairs found on beds lastly refrigerator was so packed with hotel drink we couldn’t use the freezer. I won’t be coming back for sure.
Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 17, 2024
Hello Sun,Thank you for your feedback. We will ensure all issues mentioned are handled by the appropriate departments.

8/10 Good

Peter

Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on Mar 23, 2024
Thank you for your feedback!

6/10 Okay

Joyce

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel was great for photo ops and had 2 nice bar/restaurants on site. Low ratings were to parts of the hotel looking outdated and poor customer service.
Stayed 3 nights in Feb 2024
Response from Maria Aspiazu on Feb 7, 2024
Hi Joyce,Thank you for your feedback. We would like to hear more about your experience and challenges. Please reach out to someone from management so we are able to rectify our wrongs. Best,

8/10 Good

edward

Business traveler
Really dated property
Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on Feb 7, 2024
Thank you for your feedback.

8/10 Good

Teresa

Stayed 2 nights in Feb 2024
Response from The Saguaro Palm Springs on Mar 23, 2024
Thank you for your feedback!

6/10 Okay

Joshua

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The facility is nice and clean, staff was polite. I did get conflicting responses from the front desk as to my request for a roll away bed. Ultimately, my request was denied due to a "hotel policy". The pool area was closed and locked with chains at 9pm, which was very disappointing.
Stayed 1 night in Jan 2024
Response from Maria Aspiazu on Jan 30, 2024
Hi Joshua,Thank you for your feedback. I do apologize for the conflicting information received by the front desk. We allow a rollaway bed in a single king room, but not in a room with two queen beds since it does create a fire hazard in case of an emergency. I will be speaking to our team about the pool being locked at 9pm since it is advertised open until 10pm. I will be removing the amenity fee for your stay since you were not able to enjoy the pool until 10pm.

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful first time experience. Everyone was gracious and enjoyed additional free amenities! Will be back again!
Stayed 1 night in Jan 2024
Response from Maria Aspiazu on Jan 30, 2024
Bryanna,I am thrilled to hear that you enjoyed your first time with us! We hope you can visit us again.

8/10 Good

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was great. The only 2 things i can say will need work on.. one, the shower. Water was coming out of the shower head and faucet while showering. Which caused slight flooding in the tub. Second, the AC unit on the balcony is loud at night.
Stayed 2 nights in Jan 2024
Response from The Saguaro on Jan 26, 2024
Dear Guest I'm so sorry to see that you have had a less than favorable experience. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.

8/10 Good

marleah

Stayed 1 night in Jan 2024
Response from Alejandro on Jan 28, 2024
Hi Marleah, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Jesica E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my two teen daughters on vacation. We stayed at this property and absolutely loved it. Clearly it's an older building, however, it was clean and our room was comfortable. I loved the fun colours and mid-century modern touches. The staff were amazing. We enjoyed several days pool side. Each day the pool area was clean and new towels laid out. Very attentive to detail. We would absolutely visit again.
Stayed 5 nights in Jan 2024
Response from Alejandro on Jan 20, 2024
Dear Jesica,We are psyched to hear that you enjoyed your stay with us.We pride ourselves on a custom level of guest service and work hard to deliver that and more to you while visiting us here at the Saguaro. It is a delight to learn we succeeded in meeting your expectations. Again, Thank you for your kind words. We look forward to giving you a colorful welcome back very soon.All the best,

8/10 Good

Michael, Chicago

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Alejandro on Jan 20, 2024
Hi Michael, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

6/10 Okay

Carla

Traveled with group
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from The Saguaro Palm Springs on Jan 18, 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Saguaro Palm Springs on Jan 18, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

2/10 Terrible

Ernesto

Business traveler, Traveled with partner
Liked: Staff & service
I was not able to sleep all night due to the amount of noise coming from the hallway and from the people upstairs, it was super noisy, first and last time I would stay at the saguaro.
Response from The Saguaro Palm Springs on Jan 18, 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.

6/10 Okay

Alexander

Disliked: Property conditions & facilities
Overall my stay was fine. The staff got me checked in easily and were friendly enough but I didn’t feel that it was anything beyond the normal expected service. The hotel/room was dilapidated in my opinion. Stained carpet, patchy paint, dirty AC unit, etc. not that impressed. I didn’t have a bad stay, but I’d book elsewhere in the future.
Stayed 1 night in Jan 2024
Response from The Saguaro Palm Springs on Jan 18, 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort allow your comments to transpire into positive experiences for both future guests and yourself alike.

10/10 Excellent

Naomi

Stayed 1 night in Jan 2024
Response from The Saguaro Palm Springs on Jan 18, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

10/10 Excellent

Frank

Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the setting (great paint job) at the base of the mountain.
Stayed 2 nights in Jan 2024
Response from The Saguaro Palm Springs on Jan 18, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

8/10 Good

Archie B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alejandro on Jan 11, 2024
Hi Archie, We're so glad that you enjoyed your time with us here at the Saguaro Palm Springs, we hope to see you back real soon!

10/10 Excellent

Michael, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a long weekend. Staff was wonderful. Easy check in. Parking was easy. Spent part of one day at the pool. Had lunch and drinks. Bed was very comfortable. Looking forward to visiting again.
Stayed 3 nights in Jan 2024
Response from The Saguaro Palm Springs on Jan 10, 2024
Hello!Thank you so much for taking the time to provide us with your valuable feedback, I'm so glad you were able to enjoy all that the wonderful Saguaro Palm Springs has to offer! Be sure to come back and visit us again real soon.Cheers!

4/10 Poor

Nicole

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool, restaurant and all encounters with staff were wonderful and pleasant. The room was much left to be desired. Holes in the floor underneath the carpet. Could hear neighbors on both sides and above at ALL times. You could hear them in their bathroom, their television, their conversations and whenever they walked in their rooms. We did not sleep during our 2 night stay.
Stayed 2 nights in Jan 2024
Response from The Saguaro Palm Springs on Jan 10, 2024
Dear Guest,I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management at the hotel to further discuss the details of your recent stay.Again, thank you for both your time and feedback.

8/10 Good

leigh

Stayed 1 night in Jan 2024
Response from The Saguaro Palm Springs on Jan 10, 2024
Dear Guest,I'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike. Feel free to contact management at the hotel to further discuss the details of your recent stay.Again, thank you for both your time and feedback.

6/10 Okay

Kelley

Stayed 3 nights in Dec 2023
Response from The Saguaro on Jan 5, 2024
Dear GuestI'm so sorry to see that you have had a less than favorable experience. We here at the Saguaro Palm Springs want all of our guests to leave us with lasting and colorful memories. I want you to know that we will make every effort to allow your comments to transpire into positive experiences for both future guests and yourself alike.