Ratings based on 664 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Very Disappointed, CA

WEDDING RING STOLEN BY HOUSEKEEPER!!! DO NOT COME!

Posted Sep 20, 2014
Pros: The actual hotel is beautiful. Everyone at the spa was top notch and very friendly.
Cons: The management is not empathetic and the housekeeping staff is not to be trusted. The property is very spread out and far to walk to the front.
Location: Location is very close to Agua Caliente Casino, which was fun to go down to at night for dinner and gaming.
I would not recommend this hotel. While the property is beautiful and the spa staff is outstanding. Our room was accessed several times throughout our stay at various times when it shouldn't have been and my wedding ring was stolen by housekeeping during one of those times. The Westin has done NOTHING to resolve this situation except offer me to come back for a weekend on them, like a couple free nights will make up for the ring my husband proposed to me with! :( Very disappointed with this hotel and would never come back here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Sep 19, 2014
Pros: Everything
Location: Palm springs is right around the corner!
Besides the hot weather toward that area, our stay was great. There was always something to do and then again we were able to relax and just have a stress free weekend
3 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Nice hotel, but no elevator and poor hotel service

Posted Sep 16, 2014
When I first got there to check in the young lady did not give me a good welcome. She asked for my name, then I told her my last name then my last name and she kindle giggle when I said it. I believe that was pretty disrespectful from her part. Also, she did not explain the amenities that included with the room, I had to ask her if there was an extra charge to use the spa and the tennis courts. Moreover, other than that the stay was really pleasant, the small fridge did not cool fast enough and there was no bottle opener to be found. But those are small things that I don't mind. The pool with the slide was the best, it's super big and nice. Not only does it have a bar on the side but it also has a restaurant right next to it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bakersfield,Ca

Last minute booking.

Posted Sep 15, 2014
Pros: It had everything, that you would need.
Cons: If there were parking canopy in the outside of the building, it would make it more comfortable.
Location: I love to golf. This is paradise for a person like me. It has a variety of restaurants in the area.
I was needing a room in the area. Last minute decision. Looking for a reasonable price room and nice. I was surprised that it was available at the price it was showing. This is the reason that I use on-line bookings. The service was unbelievable. The room was cool and comfortable. It was a great trip.
3 out of 5
by A verified traveler from san francisco,ca

Good but could be better

Posted Sep 1, 2014
The hotel is big and beautiful and rooms were good but we had some other issues. We arrived at 11 pm hungry and wanted to order room service only to find out that they only do room service until 9 pm . I have never stayed at a hotel that doesn't have room service 24 hours so that was new. All the restaurants were closed as well. The next day at the pool I ordered one drink and charged it to the room. Later that day there was a huge charge on our account where apparently someone else charged something to our room ! I don't know how the staff let that happen. Also , we were never told but everytime you charge something to your room , they automatically take out a hold of 50$ for every charge from your card. So we had all those charges on top of the charges that weren't ours . Thankfully the staff was able to resolve it but it was annoying to deal with . They comped the drink I got and one night of the resort fee. Whatever, better than nothing. The grounds and pool areas were great . The pool does get busy fast so you have to stake out some chairs if you come later . This might be a while . We ate at both of the restaurants and the food was ok . Nothing special . Overall , the grounds and the room was great but we would opt to stay at a different location next time .
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick 1 night getaway!

Posted Aug 26, 2014
We always enjoy staying at this hotel! Hope to be back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
went for our moms 70th birthday. The resort made it very special. We had a great visit. Spa was excellent too.
5 out of 5
Recommended
for Everyone
by A verified traveler from burbank

Beautiful hotel with resort feel

Posted Aug 11, 2014
Not what we were expecting. This resort is beautiful and kid friendly. Wish we stayed longer to experience more.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Will be back

Posted Aug 11, 2014
It was wonderful, nice and relaxing. bed was comfy, bathroom and shower was refreshing. Pools were refreshing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, beautiful, clean, fun resort!

Posted Aug 10, 2014
I love this resort! Lots of fun for the kids ie: pools, water slide, game room, organized activies & more! But, at the same time if you're looking for a quiet getaway with just the spouse, large rooms, mulitiple pool options-small & big, beautiful scenic walking paths (waterfalls, ponds, golf course) dining, gym & more!!!