Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Resort fees but no wifi in pool area.

Posted Jul 8, 2014
Got charged 27 a day resort few was told for amenities and wifi. Well when you go to Palm Springs 114 weather you tend to want to stay in the pool. Well wifi doesn't work. When i called I was told it doesn't work in the pool but it does in the room and that I get free water. Well that's not free.
3 out of 5
by A verified traveler

Posted Jul 7, 2014
It was ok not much to do. The pool is too small for that many people. The food is expensive
3 out of 5
by A verified traveler from Fresno, CA

Would pass on this next time

Posted Jul 6, 2014
No service at the restaurant and concierge not sorry or helpful. Terrible service at other on site restaurant. Bugs in the bathroom and patio. Minibar nonfunctional and was told it would be fixed it never was. Spa was the highlight although could use some upkeep.
4 out of 5
for Everyone
by A verified traveler from san diego, ca


Posted Jul 1, 2014
Pros: Rooms were nice, quiet, beautiful golf course
Cons: more pest control
Location: The river
Had a wonderful time with family, golf, spa, pool all that we needed
5 out of 5
for Everyone
by A verified traveler from m


Posted Jul 1, 2014
Great hotel. Had a blast. The water slide was so much fun for the kids. And i loved the bar by the pool
5 out of 5
for Everyone
by A verified traveler from san Diego

Last minute retreat!!!

Posted Jun 30, 2014
What a nice surprise with our stay at the Westin. Last minute we decided we needed a brake without spending a lot! Rate were terrific and golf rates... The best! We loved it.....thank you Westin mission hills! We needed this!
5 out of 5
for Everyone
by A verified traveler

Great experience

Posted Jun 21, 2014
The hotel was perfect! Golf, pool, spa! What more do you need! Staff very friendly!!!
2 out of 5
by A verified traveler

Resort style setting

Posted Jun 16, 2014
Pros: The restaurant on premises was enjoyable as was the Fireside Lounge. The live music duo performing during happy hour was especially good!
Cons: Rooms need to be thoroughly cleaned, beds fully double-sheeted. To get return clientele, room need to be modernized and furniture maintained.
Location: Shopping malls, restaurants, Agua Caliente Resort and Casino.
Hotel architecture tastfully done and has many fountains/water features to enhance the property however everything looked just a bit worn and/or dated, for example acoustic "popcorn" ceiling in rooms. Fabric on chairs/sofa somewhat dirty, odd smell in the room. Additionally, room not up to our expectation (ie, room not thoroughly cleaned as noted by hairs left on bathroom floor, tile floor not adequately mopped), make-up mirror not working, bed not double-sheeted. Most importantly, the walls were quite thin such that we were kept awake by a guest's TV. Calls to the front desk did not resolve the problem. Further, we alerted hotel staff when making a reservation and again upon check-in that it was to be a romantic get-away for my birthday. The hotel originally placed us in a room next to a family with two loud young boys. Upon our request,we were moved but the room was inferior to that of our original booking and still not adequate.
1 out of 5
by ron from los angeles

Worst customer service

Posted Jun 11, 2014
Black shower floors Outlets that don't work Lights didn't work Grasshoppers in suites
3 out of 5
by Kat

Good location

Posted May 30, 2014
Pros: Good location. Relatively close to the 10. Walgreens down the street. Lots of nearby plazas so not limited to only what the hotel has to offer.
Cons: It's a vacationing resort so I would like more information about the vicinity and activities/sites for tourists.Quality of care by staff could improve
Location: Movie theater <10 minutes down the street. Lots of restaurants nearby.
We went during a busy time for the hotel so maybe that explains some of the inattentiveness to the hotel facility. Nonetheless, less than satisfying stay.