Ratings based on 477 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Posted Sep 15, 2014
Staff was excellent from the moment you drive to the valet parking that is included as part of the resort fees I wish the room has a refregirator as it is 117 F in Palm Springs and it would have made sense to have a $380 dollar a night hotel room with a refrigerator don't you think?
2 out of 5
by A verified traveler from Los Angeles

Lipstick on a Pig

Posted Sep 11, 2014
Pros: It's nice they have 3 pools even tough they are all tiny.
Cons: Overall cleanliness. There was trash around the pool that needed to be picked up. The Lobby door was changing color from everyone pushing it open.
Location: This might be the best thing. You can walk to Downtown Palm Springs and buy way cheaper drinks.
It's an old hotel that they tried to clean up and make nice. Our room smelled (rm 111) of mold. The gym is tiny and tired. Just not worth the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Nice hotel with great pools

Posted Sep 8, 2014
This is a great hotel with great pools. Not exactly a party scene at the pools, which is exactly what I wanted. The rooms although, I was a bit disappointed with. The room was a non-smoking room yet smelled like old cigarette smoke. The AC didn't feel very powerful and the rooms were a bit small. Other than that, the hotel was great. Staff was amazing. They were always around and very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Amsterdam

Nice place to relax and enjoy the comfort

Posted Sep 8, 2014
Pros: Silence, comfort
Cons: The procedure for cash deposit on the arrival and when i left was very bad. No privacy on check-in for and (my own!) deposit was n/a on check out.
I had an excellent stay, two resting days after a long driving trip. The hotel has much more to offer then u expect from the outside when u arrive. Its a warm bath you enter...
2 out of 5
by A verified traveler from Santa Barbara, CA

"Standard" Room is more like a Converted Motel

Posted Sep 2, 2014
Pros: Staff was kind and helpful. Atmosphere in the pool areas was calm, relaxed and pleasant. Free coffee in the morning.
Cons: The basic room is way too basic and in fact isn't as nice as most 3-star hotels.
Location: Close to downtown Palm Springs and restaurants, shops, etc.
Our visit to the Viceroy was so disappointing! We had heard what a beautiful hotel it was and was shocked at how mediocre and shabby our "standard" room was. It was in the upstairs corner of an outdoor building with no balcony, no view of anything, tiny, no counter in the bathroom (a pedestal sink in the bathroom of a 4-star hotel! Really?), decorations were of low quality (things weren't straight, carpet was super cheap), We called to ask about moving to another room and told that their was one available with a balcony but that it would cost an additional $190 per night. This was on top of the high price we had already paid for the room. the grounds were also disappointing though peaceful. The pools were OK but there wasn't a view of anything (even though we were so close to the mountains), they also needed way more umbrellas around the pool. Maybe this place is great if you stay in one of the bungalows but definitely look elsewhere if you're just getting a regular room and expecting it to be high quality. The drinks are delicious but the food is over-priced and decent at best. Breakfast was OK but the $3 tacos are sub-par - flavorless and tiny. For the prices they charge, this place is shockingly shabby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston,Texas

Excellence at its best

Posted Sep 2, 2014
Pros: everything
Cons: All was good
Location: Downtown Palm Springs, alot of great restaurants.
We had a wonderful and pleasant experience at the Viceroy boutique hotel. The staff were very accomodating and very attentive. The room and the grounds including three pools were very well kept and manicured. We spent a few times at the bar and Tad the bartender took great care of us, food and drink were amazing. The location is in the heart of it all in Palm Springs. We definitely will be coming back.
3 out of 5
by A verified traveler from r

Centrally located but not wow

Posted Aug 7, 2014
Room was kitschy . Iron and ironing board dirty. Ruined an outfit, checkout guy didn't care and billed for a kit kat
4 out of 5
Recommended
for Couples
by A verified traveler from Ensenada, Baja CA, Mx

Nice hotel close to the town's action

Posted Aug 6, 2014
Pros: The cocktails were great.
Cons: Hallways should be renovated, along with furniture inside the rooms.
Conveniently located. Very friendly staff. Great food.
4 out of 5
Recommended
for Everyone
by A verified traveler from orange county ca

Nice and laid back

Posted Jul 29, 2014
Hotel staff were great! The hotel itself was very nice and decorated well. The room was very clean and stylish.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 28, 2014
The Viceroy is the perfect place for a pampering getaway. Not the place to stay if you're looking for a big party pool scene. I enjoyed the weekend here with my boyfriend--loved the three pools and loved that they were all open 24 hours. Staff was helpful and very accommodating.