Ratings based on 403 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic kid friendly resort!

Posted Apr 24, 2014
The service and staff at the resort are great! We made use of all 3 pools and has a great time strolling along the paths that connect the resort. Fantasic all around!!!
5 out of 5
Recommended
for Everyone
by Emily from Dallas, TX

Nice hotel for a stay in the Palm Springs desert

Posted Apr 21, 2014
Pros: The hotel was clean, had very friendly staff, and nice amenities.
Cons: None, except for perhaps a shuttle service from the Palm Springs airport.
Had a more than good stay at the Westin Mission Hills resort where we had a room in the villa section of the resort. The staff was very friendly and helpful, the resort is beautiful, relaxing pool area, and the golf courses looked nice. Got a free room upgrade so that was a nice bonus. Also, there was a great place to have brunch and bottomless mimosas. Stressfree, very relaxing stay.
Comment from Hotel Management
May 3, 2014 by Jonathan, Hotel Management
Emily C, thank you for sharing your great experience at our resort. I am so happy to read that you had a great experience with us. Thank you for sharing and we hope to see you again at the Westin Mission Hills Resort & Villas. Cheers!
2 out of 5
Recommended
by MargeL from Cleveland, OH

Disappointed

Posted Apr 9, 2014 on Hotels.com
When I stay at a premium priced villa, I expect premium services. This did not happen here. The villa was not once vacuumed the entire time we were there (6 days). Parking fee is $15 per night, yet if we returned after 7pm, we had to park far from our villa due to very inadequate parking. We will not stay here again. There are far nicer places in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 8, 2014
Nice hotel with a nice view of mountains. Clean rooms and well furnished. Golf course and several pools available. Nice meeting rooms and facilities.
Comment from Hotel Management
Apr 12, 2014 by Jonathan, Hotel Management
Dear anonymous, Thank your for the great comments about our resort. Glad to read you had great experience and hope to serve you again at the Westin. Be Well.
2 out of 5
by A verified traveler

Not worse the money, units are small and pools are

Posted Apr 7, 2014
We had a small unit, ( The only available) we asked for a late checkout even for an extra fee and we were not allowed. Main pool was not heated. I will not go back to this resort again.
Comment from Hotel Management
Apr 12, 2014 by Jonathan, Hotel Management
Dear anonymous, thank you for sharing your feedback about your experience. Please accept my apology for the temperature of the pool. We did have a mechanical breakdown with our pool heater for a short time and we returned to our normal temperature. I am so sorry you experienced this rare occurrence. Please know that we care deeply about delivering the best possible experience, and I am sorry we did not meet your expectations. Thanks again for your feedback and Be Well.
4 out of 5
Recommended
for Everyone
by A verified traveler

A place to enjoy warm weather

Posted Mar 31, 2014
Pros: big and roomy- and posh!!
Location: Easy access to main roads
Hotel had al the amenities one needs for a holiday.
3 out of 5
by A verified traveler

Looked good on paper

Posted Mar 31, 2014
Bio-accidents closing the pool 2 days running, not allowed to use other pools on same property until noon daily, dinged 15.00 per day to park.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice villas, very friendly staff.

Posted Mar 30, 2014
Pros: Great atmosphere for some well rested nights!
We had a great week at the Westin Mission Hills. We would definitely visit again.
Comment from Hotel Management
Apr 5, 2014 by Jonathan, Hotel Management
Thank you for the kind remarks about our resort and so happy to read that you and your family had a great week with us in the desert. Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay for the money in sun!

Posted Mar 27, 2014
Great location in Rancho Mirage. Close to all you need. Excellent set up with transportation between the villas and hotels. multiple pool options. kids programs. Play gym for young children with canopy. Beautiful path for walking/running/biking with view of golf course. No problems with staff, however they do send the laundry out. I accidently left my bathing suit wrapped in a towel. Housekeeping took it and it ended up gone for good. Many kids at this hotel! Great for families
4 out of 5
Recommended
for Everyone
by Jason

Fun in the Sun

Posted Mar 21, 2014
Pros: The way the property is set up. We never felt like we were fighting for space. Our room backed onto a beautiful green space and stream.
Cons: Our room really only got cleaned once during our stay. It was not a big deal but there must be a better way to organize the cleaning staff?!
Location: This hotel is about a 20 min drive from the airport/down town Palm Springs. This hotel is closer to Palm Desert. Lots of restaurants and shopping.
My family and I spend five days at the Westin Mission Hill Palm Springs resort. We all had a great time. The size of the room is great for families or couple who like a little extra room. The property was beautifully keep. All the staff from the pool attendants to the staff who checked us in were all very friendly and happy to help us.
Comment from Hotel Management
Mar 30, 2014 by Jonathan, Hotel Management
Jason, thank you for sharing your feedback about your experience at our resort. I am so happy to read that you have a great time with us. It is great to read that our associates were helpful & friendly with creating memorable moments. Please accept my apology for the missed room cleaning. Our team strives to deliver the very best. I will share your feedback with the team so we can continue to strive for excellence. Thanks again for your comments and we hope to see you again at the Westin Mission Hills Resort & Villas. Many thanks and safe travels!
Comment from Hotel Management
Mar 30, 2014 by Jonathan, Hotel Management
Jason, thank you for sharing your feedback about your experience at our resort. I am so happy to read that you have a great time with us. It is great to read that our associates were helpful & friendly with creating memorable moments. Please accept my apology for the missed room cleaning. Our team strives to deliver the very best. I will share your feedback with the team so we can continue to strive for excellence. Thanks again for your comments and we hope to see you again at the Westin Mission Hills Resort & Villas. Many thanks and safe travels!