Ratings based on 434 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

Housekeeping staff could use more training

Posted Dec 16, 2014
Pros: Villa size and comfort; availability of dining on-site.
Cons: Housekeeping.
Location: The mostly overpriced shops of Palm Desert, and the very nearby Agua Caliente casino.
Lovely place for a romantic getaway, our purpose for the visit. Fabulous bed - the Westin Heavenly Bed. So good I ordered one for my home after the visit. However, housekeeping staff repeatedly failed to fulfill requests and cut corners on cleaning. Ignored two requests to replace hotel robes they had taken away on first (of three) mornings along with dirty towels. And there was mold growing in certain corners.
5 out of 5
Recommended
for Everyone
by A verified traveler

SCGA golf tournament

Posted Dec 2, 2014
Pros: comfortable bed
Cons: a bit loud above. I could hear people walking on the floor above
Location: great golf facility at mission Hills
Played in the SCGA golf tournament at Mission HIlls so it worked out great.
2 out of 5
by A verified traveler

Lipstick on a Pig

Posted Nov 29, 2014
If you like a hotel with rooms that are still stuck in the 80's, hotel staff knocking on your door at 8AM to clean, children and silver hair folks everywhere you look, this is your place! Way overpriced for what the place really is which is an extended stay budget "motel", not hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Clean, fun and roomy for families

Posted Oct 12, 2014
We has a great time. The staff was great. The room was well equipped with all necessities. (Fridge, stove, microwave, washer dryer). Pool is fun with lots of poolside activities. Great for family.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Canada

Good place for R & R.

Posted Oct 5, 2014
Pros: Everything.
Cons: Nothing.
Location: Location only drawback as you have to drive to restaurants & shopping but area isn't that big so doesn't take that long.
Our unit was very close to the east pool which was very quiet. Just what I needed. Hubby golfed while I relaxed poolside. Read 2 books which doesn't happen at home.
Comment from Hotel Management
Oct 12, 2014
Dear Shelagh, thank you for sharing your experience at our resort. I am so happy to read that you had a great experience with us for some always-needed rest & relaxation. Thanks for your great comments and we look forward to welcoming you again to the Westin Mission Hills Resort & Villas. Cheers!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Beautiful Resort with water slide

Posted Sep 29, 2014
The resort is beautiful, relaxing and you never want to go home! The resort has every amenity that you can think of. A shuttle will take you anywhere on the property you want to go. Our children enjoyed the swimming pools with the water slide. It was the most amazing experience ever!
Comment from Hotel Management
Oct 12, 2014
Dear Anthony, thank you for sharing your great experience at our resort. I am so thrilled to read about your amazing experience and utilizing everything our resort has to offer. Thanks for the great comments and we hope we have the opportunity to welcome you and your family back to the Westin Mission Hills Resort & Villas. Cheers!
2 out of 5
Recommended
by mushan lifrom CA

Posted Sep 16, 2014 on Hotels.com
will never ever stay at this hotel again.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Sep 9, 2014 on Hotels.com
4 out of 5
Recommended
for Golf
by Jamesfrom Toronto

Disappointing

Posted Sep 9, 2014 on Hotels.com
Disappointed, prefer the hotel and not the villas. Did not know these are time shares and come with pressure to listen to presentation. Would not stay here again
3 out of 5
Recommended
by Larry Howlettfrom Mission Viejo, CA

OK For Golfers

Posted Sep 6, 2014 on Hotels.com
Disappointed. OK if all you want to do is play golf. Villas are typical Time Share type units, small. None of the one bedroom units has two beds , only a queen and sofa bed. Great shower. Pool furniture is old and dated. Many pool umbrellas were broken. Hotel staff was very nice. Pretty far from anywhere. Won't be going back anytime soon.