Desk, blackout drapes, soundproofing, iron/ironing board

Reviews of Quality Suites Central Square

3 out of 5
Quality Suites Central Square
1-17 Fitzherbert Avenue, Corner of, Fitzherbert Avenue and The Square, Palmerston North

Reviews

8.2

Very Good

Rating 10 - Excellent. 245 out of 562 reviews" "
Rating 8 - Good. 196 out of 562 reviews" "
Rating 6 - Okay. 65 out of 562 reviews" "
Rating 4 - Poor. 43 out of 562 reviews" "
Rating 2 - Terrible. 13 out of 562 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Georgia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i didnt like the customer service, they seemed like theyre bored with their job, not a warm welcome and just felt very weird. Need to do better when cleaning the rooms as well, ours was filthy!!!!
Stayed 1 night in Mar 2024
Response from Duty Manager on Mar 18, 2024
Dear GeorgiaThank you for taking time to review your recent stay with us. we deeply regret for not living up to your expectations in terms of customer service and room cleanliness. we are surprised to hear that you didn't receive a warm welcome from the staff as that is what we are known for. However we take our valuable guest feedback as a room for improvement which will also be no difference in this case, We hope your experience this time will not deter you from visiting us again. We await for your next arrival to serve you better.Quality suites Management

6/10 Okay

Sanford

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The key would not fit into our door - in need of repair. Parking situation was unclear. Local area knowledge off management non-existent.
Stayed 1 night in Feb 2024

8/10 Good

Rhema

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Duty Manager on Jan 7, 2024
Dear GuestThank you for taking time to rate your recent stay with us.We look forward to your next stay at Quality Suites Thank you

4/10 Poor

dustin

Liked: Cleanliness
Disliked: Staff & service, room comfort
All Around Disappointing
Appears to be old converted office suites. Bed mattress was similar to a pullout couch. No staff after 9PM with a lockout fee if you happen in o forget your key. Unfortunately, It was the last room in town so I paid a lot for crummy accommodations. Avoid if possible
Stayed 1 night in Dec 2023
Response from Duty Manager on Dec 10, 2023
Dear GuestThank you for reviewing your recent stay with us. We regret to note that the stay was not upto your expectation. We would like to mention that though the reception duty finishes at 9pm, our Duty manager is on call during after hours for the convenience of our valued guests. However we are truly sorry for being not what you expected.Looking forward to have you with us againThank youThe Duty Manager

6/10 Okay

Julie, Auckland

Liked: Cleanliness, staff & service, amenities
Friendly welcome, room was big, didn't like the choice of pillows - very flat. Bed was hard down the middle. No tissues or cloth to wipe bench, fridge was very noisy.
Stayed 2 nights in Sep 2023
Response from Ravinda on Nov 14, 2023
Dear JulieWe thank you for taking time to review your recent stay with us and we appreciate your constructive feedback. First of all we do apologies for the inconvenience faced during your stay with us. Also not meeting your expectations. In fact we are more than glad to inform you that after your feedback, we were able to introduce new pillows and facial tissues to our rooms. However we will definitely have a look at the noise of the fridge.We look forward to welcome you again.Thank you

4/10 Poor

Jon

Traveled with family and small children, Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The original room I booked was in appalling state with cobwebs caked on the inside of the windows, covered so much in cobwebs it was visible upon entry of the room. Certainly not an easy miss to a cleaner as they literally lined the whole interior of the windows. The fridge was not on/working and the cleaniness in an extreme poor state. I dont think that room had seen a cleaner or visitor in a very long time as the cobwebs were old and excessive. They did move me to a disability room that im sure was less than what i had booked and paid for. The original room i booked had a washing machine and dryer, the replacement room had nothing of sorts. Reception Staff were lovely but no compensation of room downgrades offered. Hair on the cups in the cupboards but the downgraded room was a lot cleaner than the first. A group of us stayed and all mentioned the tightness of the car parks they paid the additional $15 each night to park but all ended up moving their cars to the street to save damage by other cars squeezing in beside them. They were unable to open their car doors. Location was great for where we needed to be with various options of restaurants near by. 6 x rooms were booked by us here and 5 of them had issues with cleaniness. Ive read other comments on here that are accurate due to cleanliness. The shower extractor unit was coated in dust. This place needs a complete overhaul of their cleaning regime.
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2023

4/10 Poor

Sallie

Disliked: Cleanliness, property conditions & facilities
Tariff overpriced for the quality of fitting etc
Stayed 1 night in Aug 2023

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice and quiet, Bedroom TV only had 3 channels, shower door hard to open and close. Body wash bottle completely empty.
Stayed 1 night in Aug 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good tidy units. Very much suits professionals and singles/couples travelling. Apparently they can accommodate pets, if you request a leve 2 unit. Staff were very friendly and professional. I'll definitely be returning there when in Palmy again.
Stayed 2 nights in Aug 2023

2/10 Terrible

NITA

Traveled with partner
Disliked: Amenities, property conditions & facilities
The pellow over used and beddings seems not changed
Stayed 1 night in Jul 2023

6/10 Okay

Steve

Traveled with partner
Liked: Staff & service
Friendly host. Room not as big as advertised on Wotif. Room comfortable but in need of maintenance. Some things old & didn't work. Unimpressed getting a parking ticket when parked right outside complex whilst we were inside finding out where to park!! Apparently a common issue.....
Stayed 3 nights in Jul 2023

10/10 Excellent

Shona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming staff. Great central location. Felt very safe. Twin room corner room with lovely big windows and views of the square. Beds are quite small (width) but comfortable. Would definitely stay here again.
Stayed 1 night in Jul 2023

6/10 Okay

Nathan

Stayed 1 night in Jun 2023

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people running the place were excellent, thank you!
Stayed 1 night in Apr 2023

4/10 Poor

IAN

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
clean and tidy and lady at reception was more than helpfull...only complaint was narrow soft crap beds which all four of us found gave a poor sleep...for this reason only will not stay again
Stayed 2 nights in Apr 2023

8/10 Good

Murray

Disliked: Cleanliness, property conditions & facilities
Booked wanting to pay on arrival and found they had charged the wrong card. Not happy
Stayed 1 night in Apr 2023

6/10 Okay

Makenzie

Stayed 1 night in Mar 2023

6/10 Okay

Kerry

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very close to the Square and the venue for a wedding we attended in P Nth. Room 308 has one very tiny window in the lounge but no windows in bedroom or bathroom. Car park area needs a good clean and junk removed.
Stayed 3 nights in Mar 2023

8/10 Good

KATHRYN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was spacious and very clean. Hallways and foyer quite shabby and need refurbish. Elevators dirty
Stayed 1 night in Mar 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Jason

Business traveler
Liked: Cleanliness, staff & service
Quiet, comfortable basic accom. Good central location but is not memorable. One night was enough.
Stayed 1 night in Mar 2023

2/10 Terrible

LORRAINE

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
THERE WAS NOTHING TO LIKE ABOUT THE ROOM WE SELECTED FROM WOTIF AND WHAT WE GOT. AS I GET CLAUSTOPHOBIC THE ROOM ON WOTIF LOOKED VERY LIGHT AND ROOMY. THE ROOM WE GOT WAS SMALL, NO WINDOWS IN THE BEDROOM, AND A SMALL WINDOW IN THE CORNER OF THE LOUNGE. IT WAS PITCH BLACK AT NIGHT AND WE HAD TO LEAVE A LIGHT ON ALL NIGHT. WE WENT STRAIGHT DOWN TO RECEPTION ON ARRIVAL AND ASKED FOR A BETTER ROOM. THE WOMAN SAID THERE WAS NONE AVAILABLE.WHEN I SHOWED THE WOMAN THE PHOTO I HAD BASED THE ACCOMMODATION ON, SHE SAID WHAT YOU SEE IS NOT NECESSARILY WHAT YOU GET. TO USE THE DRYER ABOVE THE WASHING MACHINE WE HAD TO STAND ON A CHAIR TO REACH THE KNOBS AS THEY WERE JUST UNDER THE CEILING. VERY DISAPPOINTING.
Stayed 2 nights in Feb 2023
Response from Shariff on Feb 23, 2023
Hi Lorraine, thank you for your feedback. We regret that wr couldn't meet the standard of your expectations this time. The room you ended up is a room category we call on our website as Night Owl room but unfortunately Wotif is an Expedia affiliate where we are unable to personalize room names. On a fully booked night, unfortunately we do not have much of a choice in changing the rooms and we do appreciate your frustration with the room. We hope you will try us again and we will make sure we put in one of our many rooms with fantastic views of yhe Square or the Windmills. We sincerely regret the inconvenience. Thank you again for your feedback, appreciate it.

10/10 Excellent

Pam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally met our needs for overnight accommodation.
Stayed 1 night in Feb 2023

8/10 Good

Taina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

christine

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First time staying with this lot. Never again dirty shower fridge was iced up and rattled all night Bed was like a rock. Parking was ludicrous miles away from the actual hotel plus had to pay extra to park the car. Was all about the mighty dollar. When booked I thought it was $150 for the night on checking my bank they took 206$ apparently a cancellation fee!!!! Didn’t cancel. Dish washer was out of order. No meals offered. I will definitely not be recommending this particular hotel to family or friends. Very dissatisfied. Plus had the air conditioner but no control to turn it on. Had a Skye unit but was not connected???
Response from Shariff on Feb 23, 2023
Hi Christine, thank you for your feedback, we are looking at the issues raised and will make sure this doesn't happen again in the future! Appreciate your feedback.

8/10 Good

Maggie

Traveled with partner
Liked: Cleanliness, staff & service
Great location on the Square. Room had a great view. Good sized room. Good, friendly housekeeping service. Bed in Room 509 OK but not great. Needs better pillows. Too thin. Close to restaurants and pubs. Would stay there again.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, amenities
Central to town.
Stayed 1 night in Oct 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

4/10 Poor

albert

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Sung eun

Stayed 1 night in Sep 2022

4/10 Poor

Keith

Traveled with group
Disliked: Amenities, property conditions & facilities
Property advertised breakfast but it is not available. Rooms small and cramped for the price. There was a homeless person sleeping on the ground floor lobby couch on Saturday morning.
Stayed 1 night in Aug 2022
Response from Doug on Aug 19, 2022
Thank You for your Review. Breakfast is available at the many cafes within walking distance of the Hotel though not onsite as we do not have a Restaurant.The Building is Multi Purpose and the Hotel is only 4 Floors of the 9 available. the Foyer area is a Public Area and it is unfortunate that a homeless person was in the foyer after the doors automatically open at 7.30am. I appologise for this and hope to see you again in the future.

4/10 Poor

Bridget

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but rooms need attention
The hotel is in a great location and the rooms offer all that you need for a short stay. But needs some attention. Cleanliness- Light switches and surrounds, skirting, tile grout and bathroom expel air cover all need cleaning. There has been some maintenance done on this room but it has not been finished - Paint the door jam that has been replaced, sand the holes that have been filled in wall. The new toilet seat is great but the lid won’t stay open when used. The mattress needs replacing as we experienced major roll together. The draws don’t close. The tired stained couch in the hall way, no one sits on a couch at the end of a hallway, should be removed and disposed off.
Bathroom expel air cover
Door jam replaced but needs painting
Skirting needs cleaning
Patches to walls need filling, sanding and painting
Stayed 3 nights in Jul 2022

8/10 Good

Veronique

Stayed 2 nights in Jul 2022
Response from Doug on Aug 19, 2022
We greatly appreciate your review and hope to see you again.

6/10 Okay

Guan Zhong

Stayed 4 nights in Jul 2022
Response from Doug on Aug 19, 2022
Thank You for your Review and we hope to host you again in the future.

10/10 Excellent

Donn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very convenient and during our stay the management were very helpful, above and beyond the norm. Thank you
Stayed 4 nights in Jun 2022
Response from Doug on Aug 19, 2022
We greatly appreciate the time you have taken to leave a review. Hope to see you again in the future.

2/10 Terrible

Sandra

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
YUK
I could find cleaner furniture on the side of the road 🙁
Stayed 1 night in Jun 2022

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks all
Stayed 1 night in Jun 2022

2/10 Terrible

Teresa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property didn’t have hot water they had said it was ok but waiting on parts but there was no hot water. The Shower stunk was not cleaned had hair in drain, we told the guy there was sausage and bacon in the oven from last person, it still was not clean out, did not even offer any compensation, never stay there again very disappointed.
Stayed 2 nights in May 2022

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms and friendly staff, would stay again.
Stayed 2 nights in Apr 2022

8/10 Good

Danika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived on one of the busiest weekends in Palmerston North and unfortunately the house keepers were under a lot of pressure and extremely behind. Our room still wasnt ready 3 hours after check in time. The staff were super accommodating though and went over and above to make up for this. Aside from this, my experience at this hotel was great!
Stayed 2 nights in Apr 2022

4/10 Poor

Colin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Damages to Bathroom toilet. Curtains not fitting widows .
Stayed 2 nights in Apr 2022

8/10 Good

Suli

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is okay
Stayed 3 nights in Mar 2022

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and facilities. Price was great.
Stayed 2 nights in Mar 2022

6/10 Okay

Ria

Liked: Cleanliness, staff & service
This hotel was an emergency housing hotel that had unsafe people able to hound guests. It was not disclosed to me on booking it was an emergency housing hotel and I feel this was absolutely mis leading when first are looking for a safe time away from home. I was approached in more than two occasions to let people into the hotel who clearly were under the influence of drugs on the day I was checking out I was scared and felt threatened and I rang for assistance to enter the building under assistance. This was unacceptable. I would not have choosen to stay there!! That choice was taken away from me.
Stayed 4 nights in Mar 2022

4/10 Poor

Nathan

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room had multiple maintenance issue. Leaking toilet, shower door that glass hit frame, remote not working. Major issue was our room was next to laundry which the hotel operated all night with the door open. Awake from 3pm listening to the washers and dryer. When we commented on checkout no apology, told they need to keep door open and that the property is 24/7! Would never stay in this property again, ability to actually sleep in a room is a pre requisite.
Stayed 1 night in Feb 2022

6/10 Okay

Erin

Traveled with partner
Liked: Staff & service
A little bit disconcerting booked to pay at property and then receive a phone call the day of check in from the hotel asking for payment before we arrive. It was sorted but nowhere in the booking process did it say the reception would not be open when we arrived. Floor was a bit sticky when we walked in. However room met our needs.
Stayed 1 night in Oct 2021

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy and good customer service
Stayed 1 night in Jul 2021