Reception

Reviews of Hampton Inn Pampa

2.5 out of 5
Hampton Inn Pampa
2820 North Perryton Parkway, Pampa, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 330 reviews" "
Rating 8 - Good. 80 out of 330 reviews" "
Rating 6 - Okay. 21 out of 330 reviews" "
Rating 4 - Poor. 11 out of 330 reviews" "
Rating 2 - Terrible. 8 out of 330 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Ann

Traveled with group, Business traveler
Liked: Cleanliness, amenities
The beds were super hard. I had to check out after a day.
Stayed 2 nights in Mar 2024
Response from Joshua - GM on Mar 28, 2024
I am so sorry for the issue with your bed. I will look into it immediately to see if there is a way we can get it resolved. Sorry again for the inconvenience this placed on you.

4/10 Poor

L

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
First impressions were good, staff was friendly and courteous. Carper needs cleaning. Room appeared to be clean, but woke up getting bitten by bedbugs, I’m still itching, this was my first experience with bedbugs and hopefully my last time. I do Not recommend this hotel and I will be contacting the hotel personally.
Stayed 2 nights in Mar 2024
Response from Joshua - GM on Mar 7, 2024
I am so sorry for the issue you experienced. I will be looking into this immediately. Please reach out to us when you have an opportunity so we can get more details and make it right. Thank you.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful and eager to please. It was a good stay.
Stayed 1 night in Feb 2024
Response from Joshua - GM on Feb 26, 2024
Thank you so much! I'm glad you enjoyed your stay and we hope to continue to provide a great place to visit whenever you are in the area!

10/10 Excellent

Regina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come up 2 a yr to see the grandbabies. And normally have to stay elsewhere. I hope you can keep the price range like this. One thing I'd look into is the laundry has a musty smell. It needs to be fresher.
Stayed 4 nights in Feb 2024
Response from Joshua - GM on Feb 6, 2024
Thank you for your feedback. I will be sure to look into making sure everything is working properly with our laundry system. We hope to serve you again on your next visit to see your grandkids. Have a great day!

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy Hampton Inns because they are consistently clean and friendly.
Stayed 1 night in Jan 2024
Response from Joshua - GM on Jan 31, 2024
Thank you for your comments! I am so glad we have been able to take good care of you and hope to continue doing so whenever you are in the area!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean breakfast and dven offer a bagged lunch to go. Water, bagel and fruit. Great staff!
Stayed 1 night in Jan 2024
Response from Joshua - GM on Jan 8, 2024
Thank you for your comments! I'm glad you enjoyed your stay and we hope to continue to provide a great place whenever you are in the area!

4/10 Poor

Nathan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joshua - GM on Dec 29, 2023
Hi Nathan, I am sorry that we were unable to give you a positive stay. We hope to work on areas that you may have experienced in order to increase your satisfaction if given the opportunity to serve you again. Thank you again and Happy Holidays.

8/10 Good

Diane

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Yellow bathroom lighting
The lights in the bathroom are yellow! This is the 3rd stay there, different room and they all had yellow lighting. Not good for women trying to put makeup on!!
Stayed 3 nights in Dec 2023
Response from Joshua - GM on Dec 18, 2023
Thank you for your feedback. I will be sure to look at those rooms. We have been updating our lighting and they should not be yellow. If this is to happen again be sure to let us know and we will try and getting something situated for you quickly. Thank you again!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Joshua - GM on Dec 10, 2023
Thank you for your rating!

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from Joshua-GM on Nov 19, 2023
Thank you! We appreciate your rating!

8/10 Good

Kyle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Joshua - GM on Nov 10, 2023
Thank you for your rating.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at this hotel and we will continue staying here when we travel.
Stayed 1 night in Sep 2023
Response from Joshua - GM on Oct 17, 2023
I am so glad we have been able to take good care of you on your visits. We hope to continue to have a great place for you stay whenever you are in the area. Thank you again!

2/10 Terrible

Donice

Stayed 1 night in Sep 2023
Response from Joshua - GM on Oct 17, 2023
I am sorry you had a poor experience and hope to improve if given the opportunity to serve you again.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the stay was good. I would say the quality of the breakfast was below average. The breakfast advertisements in the facility overstated the actual product, imo.
Stayed 1 night in Sep 2023
Response from Joshua - GM on Sep 25, 2023
Thank you for your comments. I am sorry that the breakfast was not portrayed properly and that we fell short. I will be sure to discuss this with my breakfast team to ensure that we are providing everything we can to our guests. Thank you again for letting us know about your stay. Have a great week!

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Staff was friendly and helpful.
Stayed 1 night in Aug 2023
Response from Joshua - GM on Aug 15, 2023
Thank you! We appreciate your comments and hope to continue to provide a great place to stay whenever you are in the area!

10/10 Excellent

Dale

Stayed 1 night in Aug 2023
Response from Joshua - GM on Aug 14, 2023
Thank you for your rating!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was very comfortable and clean. The breakfast was excellent. I would definitely stay there again.
Stayed 1 night in Jul 2023
Response from Joshua - GM on Aug 10, 2023
Thank you! We appreciate your comments and hope to serve you again!

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Joshua - GM on Aug 10, 2023
Thank you for your rating! We look forward to serving you again soon!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Breakfast was very good. Service was good. The room was much too hot. The temperature in the room never got lower than 77 degrees. Also the mattress was much to hard.
Stayed 1 night in Jul 2023
Response from Joshua - GM on Jul 31, 2023
Thank you for your feedback. I am sorry for the issue with the temperature of your room and that we were unable to correct the issue while you were with us. We hope to serve you again and give you a better experience overall.

10/10 Excellent

DARYL

Stayed 1 night in Jul 2023
Response from Joshua - GM on Jul 26, 2023
Thank you for your rating!

10/10 Excellent

Jovonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Had requested - and received - a feather-free room due to allergies. Very much appreciated!!
Stayed 1 night in Jul 2023
Response from Joshua - GM on Jul 3, 2023
Thank you for your kind words. I am glad we were able to take good care of you and hope to continue to do so whenever you are in the area!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joshua -GM on Jun 30, 2023
Thank you for your rating!

10/10 Excellent

Gena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very nice room. Breakfast was excellent.
Stayed 1 night in Jun 2023
Response from Joshua - GM on Jun 26, 2023
Thank you for your comments! I am glad you enjoyed your stay! Hope to serve you again!

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service
Ok stay, met my needs.
Stay was ok, the desk in the room could be bigger, additional power outlets would be better. The AC stayed Luke warm room never cooled down below 73. Shower water temperature had 1 setting HOT, would not regulate temperature. Towels needed to be replaced as the towel was partially worn out.
Stayed 5 nights in Jun 2023
Response from Joshua - GM on Jun 23, 2023
Thank you for your comments. I am sorry for the issues you faced in your room and will be sure to take a look at everything to get these items corrected. We appreciate your feedback and hope to give you a better experience in the future.

10/10 Excellent

rafael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joshua - GM on Jun 12, 2023
Thank you for your rating!

8/10 Good

Wilhelm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joshua - GM on Jun 6, 2023
Thank you for your rating!

8/10 Good

Denise

Traveled with partner
Liked: Cleanliness
Friendly
Stayed 4 nights in May 2023
Response from Joshua - GM on May 31, 2023
Thank you for your rating.

10/10 Excellent

Russ

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean, check-in was quick and easy, and the beds were super comfortable!
Stayed 1 night in May 2023
Response from Joshua - GM on May 31, 2023
Thank you for your comments. I am glad you enjoyed your stay and we hope to continue to provide a great place whenever you are in the area!

10/10 Excellent

Lesia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Joshua - GM on May 31, 2023
Thank you rating!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Joshua - GM on May 26, 2023
Thank you for your rating!

10/10 Excellent

Lee, Fort Belvoir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is the only place I will stay in Pampa when visiting for work. Always friendly staff and really good continental breakfast. Rooms are spacious and clean and comfy beds as well. Excellent quality and value for the price! Highly recommend!
Stayed 3 nights in May 2023
Response from Joshua - GM on May 26, 2023
Thank you for your comments! I am glad you enjoyed your stay and we hope to continue to provide a great place to stay in the area!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at this hotel in years past and we like it a lot. But I think the quality has declined. For breakfast, the eggs and sausages and even some of the coffee were room temperature. Also, the chest-of-drawers is no longer in the room. We remember it being there in the past and it’s helpful to have when staying for several nights like we did. The fitness equipment was good. The elevator shuddered when traveling up or down. We still like this hotel. The atmosphere is good and it is a nice place to stay.
Stayed 3 nights in Apr 2023
Response from Joshua - GM on Apr 28, 2023
Hello, thank you for your comments. I am sorry for the issues mentioned in regards to breakfast and will look into those immediately. Unfortunately our drawers are located in the built-in on the outside-facing wall and not a chest of drawers. Hopefully though we can begin some renovations of bigger items soon. Hopefully we can make your next experience great like it once was.

4/10 Poor

Tim

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
For a relatively new, fairly highly rated property, i was very disappointed. It appears to be of very cheap construction, and the condition is below average. I will not stay at this property again.
Stayed 1 night in Apr 2023
Response from Joshua - GM on Apr 28, 2023
I am sorry for the experience you had and that we were not able to have you enjoy your time with us. We hope to improve our property so if we get an opportunity to serve you again it will be what you expect while staying at a Hampton by Hilton.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Joshua - GM on Apr 27, 2023
Thank you for your rating!

2/10 Terrible

Tamara

Traveled with partner
Disliked: Staff & service, amenities
We weren’t given the correct room
Stayed 1 night in Apr 2023
Response from Joshua - GM on Apr 18, 2023
I am sorry that there was an issue with your room type. I will be sure to look at everything to make sure that there is not a communication issue between our systems. Thank you for letting us know.

8/10 Good

Frank

Stayed 1 night in Apr 2023
Response from Joshua - GM on May 26, 2023
Thank you for your rating!

4/10 Poor

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shades in the room did not block the outdoor lights. I could NOT SLEEP! Also, the heater did not warm the room enough. I was cold in bed even with an extra blanket. The bed was not made properly.
Stayed 1 night in Mar 2023
Response from Joshua - GM on Mar 26, 2023
Thank you for comments. I’m sorry about the issues you faced and hope to give you a better stay if we get the opportunity to serve you again.

8/10 Good

TERESA, BURLESON

Stayed 3 nights in Mar 2023
Response from Joshua - GM on Apr 18, 2023
Thank you for your rating!

10/10 Excellent

Chad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Joshua - GM on Mar 16, 2023
Thank you for your rating!

8/10 Good

Salvatore

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Joshua on Feb 27, 2023
Thank you!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Joshua - GM on Jan 16, 2023
Thank you for your rating!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Couple trip
Room was nice and comfortable. Very quiet which made for an enjoyable stay. Only small problem was TV did not work well. Most stations were fuzzy and not clear. No info button on the remote so we did not know what station we were on. Guide channel did not work as well. Otherwise, very nice stay.
Stayed 3 nights in Dec 2022
Response from Joshua - GM on Jan 16, 2023
Thank you for your comments. I am sorry about the channels and will look at what might be causing that issue. We hope to serve you again and give you a better experience.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Joshua - GM on Dec 18, 2022
Thank you for your rating! Glad you enjoyed your stay!

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again. Great steak house across the street. Close to everything
Response from Joshua - GM on Dec 16, 2022
That's great! I'm glad you enjoyed your stay and we hope to serve you again!

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have liked a firmer mattress. Front desk staff on arrival very friendly & helpful
Stayed 1 night in Oct 2022
Response from Joshua - GM on Oct 25, 2022
I am sorry about the mattress, but glad we were able to take good care of you overall. Hopefully we can make it an even better stay if given the opportunity again.

10/10 Excellent

Stephanie

Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Joshua - GM on Oct 13, 2022
Thank you for your rating!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean
Stayed 1 night in Sep 2022
Response from Joshua - GM on Sep 12, 2022
Thank you for your rating. Hopefully we can give you an even better experience on your next visit!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very nice.
Stayed 1 night in Sep 2022
Response from Joshua - GM on Oct 31, 2022
Thank you! We appreciate your feedback!

8/10 Good

Konye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Joshua - GM on Aug 6, 2022
Thank you for your rating! We hope to serve you again to give you an even better experience!

8/10 Good

S Deanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Joshua - GM on Aug 1, 2022
Thank you for your rating! Hopefully we can give you a better stay on your next visit!