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Reviews of Hotel Castillo de Javier

1 out of 5
Hotel Castillo de Javier
San Nicolás, 50-52, Pamplona, Navarra

Reviews

8.4

Very Good

Rating 10 - Excellent. 71 out of 181 reviews" "
Rating 8 - Good. 74 out of 181 reviews" "
Rating 6 - Okay. 25 out of 181 reviews" "
Rating 4 - Poor. 6 out of 181 reviews" "
Rating 2 - Terrible. 5 out of 181 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

GLENN C

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for everything in Pamplona. Our room was at the back, so quiet. A street front room might not be. Beds were decent. AC worked. The bar downstairs was nice for morning cafe con leches. Staff were very friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lillianne

Liked: Cleanliness, staff & service, property conditions & facilities
A great spot to wait out the storm and await the next flight
Response from RECEPCION on Nov 16, 2022
THANKS

6/10 Okay

Denise

Great experience
Great place to visit hotel is a little tired but you see past that, it's central location really made up for that really in the heart of the town a great experience
Stayed 1 night in Sep 2022
Response from RECEPCION on Sep 15, 2022
THANKS

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very centric
Stayed 1 night in Sep 2022
Response from RECEPCION on Sep 11, 2022
THANKS!

6/10 Okay

Paul

Disliked: Room comfort
Not easy to find but it is in the old town so well placed for going out ,its a very typical tourism hotel small rooms and a little dated but clean
Stayed 1 night in Aug 2022
Response from RECEPCION on Aug 27, 2022
THANKS

10/10 Excellent

Alberto, Oxnard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Jul 2022
Response from RECEPCION on Jul 25, 2022
GRACIAS

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover on motorcycle holiday
Pamplona is a great place for Tapas and chilling out. Hotel located in centre of old town so parking needs thinking about. Friendly staff; clean and comfortable. Shame it was only for one night.
Stayed 1 night in Jun 2022
Response from RECEPCION on Jul 25, 2022
GRACIAS

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy! Simple! Thank you
Stayed 2 nights in May 2022
Response from RECEPCION on Jun 10, 2022
GRACIAS

10/10 Excellent

Toni, Billings

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very friendly and helpful
Stayed 1 night in May 2022
Response from RECEPCION on May 12, 2022
THANKS!!

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super small. The best part was the location. Excellent location and friendly staff.
Stayed 1 night in Feb 2022
Response from RECEPCION on Mar 3, 2022
GRACIAS!!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Scheduled our stay for 3 nights during the summer of 2020. Covid-19 prevented our travel to Spain and we were told our reservation would be moved to the summer of 2021 (same dates). I sent a message to the Hotel in March of 2021 to confirm and was now told our reservation had not been moved but rather canceled. A refund was denied. I’m not even sure they were open during our original schedules dates.
Stayed 3 nights in Jul 2020
Response from RECEPCION on Apr 27, 2021
COMO YA LE COMENTAMOS, NO NOS RESPONDIÓ AL MENSAJE PARA CONFIRMAR, POR LO TANTO QUEDA CANCELADA. Y SI, ESTAMOS ABIERTOS.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unfriendly and not accommodating. Do yourself a favor and do not stay here!
Stayed 3 nights in Jul 2020
Response from RECEPCION on Aug 3, 2020
GRACIAS POR SU VALORACIÓN PERO NO LA ENTENDEMOS, YA QUE COMO PUEDE VER EN LAS PUNTUACIONES, DICE TODO LO CONTRARIO A USTED.

2/10 Terrible

Verified traveler

Stayed 3 nights in Jul 2020
Response from RECEPCION on Jul 12, 2020
No entendemos su valoración, ya que no ha justificado la puntuación. Saludos

10/10 Excellent

Edgardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from RECEPCION on Mar 5, 2020
GRACIAS!!

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Great Location!
Great service and great location, but the room I booked wasn’t as comfortable as I would have hoped. Overall would stay again, but would likely book a different room type.
Stayed 2 nights in Jan 2020
Response from RECEPCION on Jan 17, 2020
THANK YOU!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from RECEPCION on Jan 9, 2020
GRACIAS!!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good- met the needs of being near the square and within reasonable distance of notable areas of interest.
Stayed 1 night in Sep 2019
Response from RECEPCIÓN on Sep 18, 2019
THANK YOU!!

10/10 Excellent

Gv

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms , however hotel located right in the middle if the party , there is a bar right in hotel and 10 other right next to it . Perfect hotel to feel Pamplona during San Fermin festival . If you have kids and going during bull run , look somewhere else . It could be very hard to get to hotel with kids trough the street full and I mean full of people . First day of Pamplona festival you literally have to push people to get to hotel . If you travel in any other time , you should have no problems getting in and out . Overall , I am very happy with this hotel
Stayed 2 nights in Jul 2019
Response from DIRECCIÓN on Jul 19, 2019
THANK YOU!!

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from DIRECCIÓN on Jul 19, 2019
THANK YOU!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy pilgrim
Clean room. Good hotel close to everything.
Stayed 2 nights in Jun 2019
Response from DIRECCIÓN on Jun 18, 2019
THANK YOU!!

10/10 Excellent

CHRIS, Yorkshire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Very helpful staff. Room was good. Definitely recommend
Stayed 1 night in May 2019
Response from Recepción on May 29, 2019
Muchas gracias!!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We'll definitely come back to Pamplona!
Paploma was our favorite city to visit during our holiday to Spain! Hotel Castillo de Javier is centrally located with a great little town vibe. Parking was difficult -- you have to park several blocks away in a parking garage -- and then you walk to the hotel. Once we got our bearings using our cell phone, the hotel was pretty easy to find. The desk staff was polite and the bar staff was friendly. The room was small but it had everything we needed and it was clean. We got to people watch in the evening from our quaint balcony and then went down into the town to enjoy the nightlife (great priced tapas and tinto!). The following part is NOT about the hotel. BEWARE - our car was broken into in that underground parking garage, no damage, nothing taken because we took everything with us -- travel smart and safe.
Stayed 1 night in Mar 2019
Response from Recepción on May 31, 2019
Muchas gracias!! y sentimos el incidente del parking...

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Room comfort
OK for those not in search of comfort
This is not a comfortable hotel. There is a very small breakfast on offer, not enough for most people. However, the location is perfect.
Stayed 2 nights in Mar 2019

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in great location...
Great location, lovely jacuzzi bathtub. clean...
Stayed 2 nights in Feb 2019

6/10 Okay

Philip

Liked: Staff & service
Very small room
Very small room with no view. Plumbing issues.
Stayed 2 nights in Sep 2018
Response from jc on Oct 31, 2018
Thank you!

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Simple hotel in a great location.
Perfectly located for sightseeing with friendly staff and a nice cafeteria. Room was quite small and aircon not very efficient, but fine for one night.
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Edwin

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2017

10/10 Excellent

Jennie, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
We stayed here for one night while on Camino. It was clean and comfortable. The food in the bar was excellent and the staff very friendly and helpful.
Stayed 1 night in Aug 2017

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool
Pamploma is cool

8/10 Good

Jose, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in downtown Pamplona
I liked the accomodations, although they are small for large people, but it is comfortable and very well located. Right in the center of one of the main streets of the city center

6/10 Okay

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Great location near shopping, bars, pintxos, historical sites. We had a room next to San Nicolas St, it was loud but I slept the best there in more than a week! Would stay again! Great value!

10/10 Excellent

John, Idaho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Little Hotel in Great Location
The hotel is in a great location to enjoy Pamplona. The street has great night life but the room was quiet. No complaints at all.

10/10 Excellent

angela, colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to plaza del castillo
Very nice hotel! With the nicest most caring staff, they helped me with everything i needed they where extra friendly and they offer nice food. Its very close to cool historic places.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay - bang for your buck
Highly reccommend, great location and price and amazing room. Just a lot of noise pollution from the strips of bars a couple of doora down.

6/10 Okay

Tammy, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & close to bars and restaurants
Hotel staff were fantastic; and apologetic about spotty wifi; great location! Would stay again

8/10 Good

JJ, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel but very convenient.
I found this hotel online and was very pleased to get a room. It was very conveniently located to everything of interest in Pamplona and the staff was ever so helpful. The street is full of restaurants and shops and it is close to all the attractions. From here it was an easy walk to the Plaza de Toros, to the Citadel and especially to the Camino de Santiago. The rooms were small but functional and very clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Donna C., Westlake Village

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was walking the Camino and chose this hotel for price and location. It was perfect. Appreciated how close it was to all of the historical sights in Pamplona. Very easy access to everything.

10/10 Excellent

Don, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with a reasonable price
An excellent hotel perfectly located close to Casillo Square. Very reasonably priced, terrific value for fabulous location

8/10 Good

Vicki, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice find in the center of Pamplona
Great location on tapas street near the main plaza. I was pleasantly surprised with the hotel, as it is listed as a one-star, but is much nicer than that. Mini balcony overlooking the street was great and the bar downstairs was convenient. Good value for the money.

8/10 Good

Elaine, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and highly responsive staff
Hotel is in an excellent location near the center of the old town and only a ten minute walk from the bus station. My room, while small, was very comfortable, and the staff were extremely responsive to my initial problems with the AC. Excellent value for money.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place to rest on Camino
Great place to rest while on the Camino.

8/10 Good

Colin, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Bulls would love to stay here!
Very helpful, friendly young man at reception. Breakfast was basic but nice and a great town to explore.

6/10 Okay

Andrew, Brighton

Liked: Cleanliness
Disliked: Staff & service
Unfriendly and unhelpful
Good location but unfriendly and unhelpful. Hotel.com app describes all rooms as having baths but only 3 do. The rest are showers.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and ideal.
In the heart of the old city, with an own bag downstairs. Complimentary WiFi, and no fuzz with checking out. The room is pretty small and simple, and if you are just looking for a place cheap to sleep, and at the same time as you get some privacy of having your own bathroom, then this place is highly recommended. I was there on a Saturday, and the church plaza just 10m down was full of activity.

10/10 Excellent

Chris, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location for San Fermin Festival
Perfect location and friendly staff. Bar/cafe downstairs is convenient. Couldn't have been happier with my stay

8/10 Good

Sophia, Boulder Colorado USA

Liked: Cleanliness, staff & service, room comfort
Root Canal
My first hour in Pais Vasco, At check in, I asked Cecilia if she could recommend a dentist. She immediately called "The Best Dentist in Pamplona." I found my way by taxi and 4 hours later returned after a complete root canal. She saved my entire trip. God Bless Her!!!!