Ratings based on 250 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Madisonville, KY
Great venue, but service problemsPosted Dec 5, 2014
Pros: The staff, the breakfast, the room and amenities.
Location: Very well placed to surrounding attractions and services.
We enjoyed our room arrangements, the staff were helpful and congenial, and the breakfast was great. However, in the course of our three night stay, we did not have any housekeeping services on either Wednesday or Thursday of our stay (We checked in Tuesday evening, November 25, and departed Friday morning, November 28). We left our room to visit family in the area Wednesday morning around 10:00 a.m., and returned around 9:00 p.m. to find our room had not been cleaned - trash emptied, fresh towels and soap/lotion/shampoo, coffee and cups, drinking cups, bed made up). Desk Staff was apologetic, and came to the room with fresh towels and trash liners and coffee makings, picking up the trash and dirty towels. The next day (Thanksgiving), we left around 11:00 a.m. and on returning at about 5:00 p.m., once again found our room had not received any housekeeping services. When inquiring at the desk, I was informed that, it being Thanksgiving, a note had been put in each room that housekeeping services would be limited to refreshing towels and supplies, unless otherwise requested. We informed the desk staff that we had no such note in our room, and we did not even receive fresh towels or supplies. Desk staff on duty did courteously assist with supplying fresh towels and taking the dirty towels, as well as fresh trash can liners, taking the trash. We did not receive any resupply of coffee makings and cups or bath supplies.
for Familiesby Vashtifrom Miami Fl
Family Like HotelPosted Nov 11, 2014 on Hotels.com
This was one of the best family like hotels, ive stayed in. The workers were extremely nice and helpful. If we asked for anything they made sure to try their best to make it happen. The room was clean. Everything was clean and in order. We will defiantly stay here again.
for Business Travelersby A verified traveler
Posted Nov 4, 2014 on Hotels.com
Recommendedby ajfoefrom Alabama
Well worth the moneyPosted Oct 29, 2014 on Hotels.com
Alot of the reviews are dead on, breakfast below average, rooms slightly above average but for less than $70 a night you can't expect 5s across the board. I will definitely stay here again.
for Familiesby A verified traveler
Posted Oct 18, 2014 on Hotels.com
The room and bathroom were dirty. high humidity in the room.
for Familiesby A verified traveler
Posted Oct 16, 2014 on Hotels.com
for Personal Eventby Joanfrom Honolulu
Highly recommended...Posted Sep 28, 2014 on Hotels.com
Everything was great... I appreciated the staff, especially Shandra, who was extremely helpful and is an outstanding employee. The only disappointment was the exercise room... not well equipped, small, and warm (not well ventilated)
for Everyoneby A verified travelerfrom Monroe, NC
Nice hotel convenient to the hospitalPosted Sep 26, 2014
After receiving news that a family member was ill and in the hospital, I had to book a hotel ASAP. I was very pleased with this hotel, I didn't arrive until midnight but my room was ready and check in was very quick and easy. The room was nicely stocked with towels and all the essentials. The room was very clean and the hotel is convenient to many attractions including the beach.
for Everyoneby A verified travelerfrom Panama City fl
Very nice. Excellent staff!Posted Sep 25, 2014
Staff very helpful. Hallways were hot but room very nice and comfortable.
Recommendedby jorgefrom uruguay
impecablePosted Sep 9, 2014 on Hotels.com
ya he estado en otros hoteles de esta cadena y sencillamente es de lo mejor en que he parado siempre , super recomendable son hoteles impecables limpios habitaciones espaciosas con desayuno de primera y las cookies que tenes en recepción incomparables las mejores