Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Madisonville, KY

Great venue, but service problems

Posted Dec 5, 2014
Pros: The staff, the breakfast, the room and amenities.
Cons: Housekeeping
Location: Very well placed to surrounding attractions and services.
We enjoyed our room arrangements, the staff were helpful and congenial, and the breakfast was great. However, in the course of our three night stay, we did not have any housekeeping services on either Wednesday or Thursday of our stay (We checked in Tuesday evening, November 25, and departed Friday morning, November 28). We left our room to visit family in the area Wednesday morning around 10:00 a.m., and returned around 9:00 p.m. to find our room had not been cleaned - trash emptied, fresh towels and soap/lotion/shampoo, coffee and cups, drinking cups, bed made up). Desk Staff was apologetic, and came to the room with fresh towels and trash liners and coffee makings, picking up the trash and dirty towels. The next day (Thanksgiving), we left around 11:00 a.m. and on returning at about 5:00 p.m., once again found our room had not received any housekeeping services. When inquiring at the desk, I was informed that, it being Thanksgiving, a note had been put in each room that housekeeping services would be limited to refreshing towels and supplies, unless otherwise requested. We informed the desk staff that we had no such note in our room, and we did not even receive fresh towels or supplies. Desk staff on duty did courteously assist with supplying fresh towels and taking the dirty towels, as well as fresh trash can liners, taking the trash. We did not receive any resupply of coffee makings and cups or bath supplies.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Monroe, NC

Nice hotel convenient to the hospital

Posted Sep 26, 2014
After receiving news that a family member was ill and in the hospital, I had to book a hotel ASAP. I was very pleased with this hotel, I didn't arrive until midnight but my room was ready and check in was very quick and easy. The room was nicely stocked with towels and all the essentials. The room was very clean and the hotel is convenient to many attractions including the beach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama City fl

Very nice. Excellent staff!

Posted Sep 25, 2014
Staff very helpful. Hallways were hot but room very nice and comfortable.
5 out of 5
Recommended
for Families
by JORGEfrom ORLANDO

NICE HOTEL

Posted Sep 6, 2014 on Hotels.com
The hotel was well-maintained and very clean. Staff was helpful. Breakfast was pretty good as well. Location was ok, about 15 min to the beach. We enjoyed our stay at this hotel.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 2, 2014 on Hotels.com
The worst place nasty, and bad customer service I will not recommend to anyone.
Comment from Hotel Management
Nov 22, 2014 by Ashley, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay and the lack of customer service. Our team works hard to make sure our guests are comfortable and receive our best customer service. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 10, 2014 on Hotels.com
3 out of 5
Recommended
for Families
by Jamesfrom Panama City, Fl

ROOM SURVEY

Posted Jul 15, 2014 on Hotels.com
I was disappointed that the shower curtain had multiple mold spots on it both days of our stay. Overall the stay was good.
4 out of 5
Recommended
by A verified traveler

Down town close to everything

Posted Jul 15, 2014 on Hotels.com
The hotel staff was very helpful. My daughters and I were satisfied with our stay.
3 out of 5
Recommended
by KGfrom Norge

Helt ok for en overnatting

Posted Jul 14, 2014 on Hotels.com
Ok overnattingssted
5 out of 5
Recommended
for Personal Event
by Pinkyfrom Pensacola

3rd stay

Posted Jul 13, 2014 on Hotels.com
This is the third time we have stayed at this hotel. Rooms always clean and comfortable. Staff always professional and friendly.