Ratings based on 853 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fairfield , Il

Nice hotel right on the beach

Posted May 23, 2015
Haven't been to the beach in a long time it was awesome the hotel was great and staff was very friendly. The Internet was very slow but all in all it was a wonderful trip will definitely stay there again
Comment from Hotel Management
May 25, 2015 by Billy Alam, Hotel Management
Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 12, 2015
Had an awesome time and staff was okay one guy at the counter could have been a little nicer
Comment from Hotel Management
May 25, 2015 by Billy Alam, Hotel Management
Thank you for your review. I am overjoyed to hear that you enjoyed your stay. I look forward to you staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful beach view!

Posted May 11, 2015
Nice hotel. A lot of young immature people who don't know how to consume alcohol in 90 degree heat . Staff very friendly! Overall nice place for a quick weekend to the beach not for long stays.
Comment from Hotel Management
May 25, 2015 by Billy Alam, Hotel Management
Thanks for the feedback and I am glad to learn that you enjoyed your stay with us. I look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom GA

Posted Apr 29, 2015
Nice hotel and an excellent staff! Would stay again and recommend to others.
Comment from Hotel Management
May 1, 2015 by Casa Loma Family, Hotel Management
Thank you for your review. I am overjoyed to hear that you enjoyed your stay. I look forward to you staying with us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tallahassee, fl

Nice hotel right on the beach!

Posted Apr 28, 2015
Room was nice. Breakfast was awesome! Perfect view of beach. Nice pool too.
Comment from Hotel Management
May 1, 2015 by Casa Loma Family, Hotel Management
Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon.
2 out of 5
by A verified traveler

Posted Apr 27, 2015
Not the best stay and not best experience spending $200 for one night.
Comment from Hotel Management
Apr 29, 2015 by Billy Alam, Hotel Management
Thank you for your review. I am delighted to hear that you enjoyed your stay. We are currently in the process of renovating the property and I've shared your other concerns with my staff. I look forward to you staying with us again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom alabama

Good hotel, nice pool.

Posted Apr 21, 2015
The hotel is what you'd expect. Nice pool, good views. Staff was friendly. Breakfast was good. After our second night they stopped cleaning our room and making our bed. So we slept in sand the entire time. Other than that it was nice.
Comment from Hotel Management
Apr 23, 2015 by Billy Alam, Hotel Management
Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon. Sincerely, Billy Alam General Manager
2 out of 5
by A verified travelerfrom Atlanta

Hotel on the beach

Posted Apr 10, 2015
Pros: The pool and music
Cons: The room was not clean, the front desk employees were rude and the maid service was terrible
Location: Pier Park
The hotel pictures on the website were definitely deceiving. We will not stay here again.
Comment from Hotel Management
Apr 15, 2015 by Billy Alam, Hotel Management
Thank you for your review. I am deeply saddened by your experience. We have implemented a customer care system to better resolve issues and I am sorry we fell short of your expectations. I have shared your experience with my staff and we are making changes. Sincerely, Billy Alam General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

you get for what you pay

Posted Apr 9, 2015
Hotel was okay the only thing was that Spring Breakers were a little rude besides that everything ok
Comment from Hotel Management
Apr 15, 2015 by Billy Alam, Hotel Management
Thank you for your review. I am overjoyed to hear that you enjoyed your stay. I look forward to you staying with us again. Sincerely, Billy Alam General Manager
2 out of 5
by A verified travelerfrom Lousiana

Beautiful beach view but bad services

Posted Apr 9, 2015
Pros: Nice beach view
Cons: Employee attitudes, Internet services, Parking lot for guests, room for breakfast
Location: The hotel is located in more peaceful and quite location than other hotels in downtown. There are good restaurants, bars, souvenir shops near by
I had stayed there for 3 days without Internet service. I asked the staffs but they ignored my problems. They were not willing to answer my phone, response unfriendly, and then hang up the phone. I spent $$$ for the hotel and received very bad services from the hotel's facilities and employee behavior.
Comment from Hotel Management
Apr 15, 2015 by Billy Alam, Hotel Management
Thank you for your review. I am deeply saddened by your experience. We have implemented a customer care system to better resolve issues and I am sorry we fell short of your expectations. I have shared your experience with my staff and we are making changes. Sincerely, Billy Alam General Manager