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Reviews of Holiday Inn Panama City, an IHG Hotel

3 out of 5
Holiday Inn Panama City, an IHG Hotel
2001 Martin Luther King Boulevard, Panama City, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 608 reviews" "
Rating 8 - Good. 159 out of 608 reviews" "
Rating 6 - Okay. 65 out of 608 reviews" "
Rating 4 - Poor. 27 out of 608 reviews" "
Rating 2 - Terrible. 27 out of 608 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lady in housekeeping named Leslie that went above and beyond and was the most pleasant person! She was super friendly and positive and I enjoyed our conversations! Everyone there was great but she really stood out!
Stayed 2 nights in Mar 2024

10/10 Excellent

ki hyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cheyenne G. on Jan 21, 2024
Hello Ki Hyung,Thank you for joining us and sharing a perfect rating! Our team appreciates you as a guest and hopes you will revisit!

10/10 Excellent

Scott, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Cheyenne G. on Jan 21, 2024
Hello Scott,Thank you for sharing a perfect rating! It was a pleasure to have you as a guest!

10/10 Excellent

Wintiford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cheyenne G. on Jan 21, 2024
Hello Winiford,Thank you for choosing our property as your destination and sharing a perfect rating!

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and location was perfect for our little get away
Stayed 2 nights in Dec 2023
Response from Cheyenne G. on Jan 31, 2024
Hello Brian,Thank you for choosing our property as your destination and sharing a perfect rating! It was a pleasure to have you as a guest, and we hope you will revisit!Best Regards,

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Cheyenne G. on Dec 22, 2023
Hello Brenda,Thank you for sharing a rating. Our team appreciates all feedback and hopes you will revisit so we can improve your next stay!Best Regards,Cheyenne G.

10/10 Excellent

Lakitri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I will be back to stay. I loved everything about this stay
Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Lakitri,Thank you for choosing our property as your destination! Our team is glad you enjoyed everything about your stay, and we look forward to your next visit!

6/10 Okay

Andrew

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Housekeeping is very poor. I felt I need to sleep in my clothes. You can see it was a new property but poorly taken care of. Also the whole place reeks of bacon grease.
Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Andrew,Thank you for choosing our property as your destination. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. We apologize as what you describe is not the cleanliness standard our hotel is held to as an IHG Property. We hope you will give our property another chance in the future to improve your stay significantly.

10/10 Excellent

alicisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Alicisa,Thank you for the perfect rating!

10/10 Excellent

Emily

Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 29, 2023
Hello Emily,Thank you for joining us and sharing a perfect rating!Best Regards,

10/10 Excellent

Kierra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect for hurricane evacuation!
Stayed 2 nights in Aug 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Kierra,Thank you for joining us and sharing your experience. Our team was glad to have you safe, and we send you and your area the best wishes!

10/10 Excellent

Amy

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, enterance is just gorgeous. Beds comfy. Very pleased
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Aug 31, 2023
Hello Amy,Thank you for choosing our property as your destination. Our team is glad you enjoyed the property's cleanliness and all the hotel offers. We hope you will revisit it!Best Regards,

10/10 Excellent

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Aug 31, 2023
Hello Matt,Thank you for the perfect rating; we hope you will revisit!Best Regards,

10/10 Excellent

Amanda

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
The staff Michelle was friendly and kind and helpful!
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Aug 15, 2023
Hello Amanda,Thank you for choosing to visit our property. We are delighted to know Michelle delivered excellent service. It was a pleasure to have you as a guest, and we hope you will revisit it.

10/10 Excellent

Bruce

Stayed 1 night in Aug 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Bruce,Thank you for the perfect rating! We hope you will revisit!

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times and I have the best service every time! The staff is so friendly! I also enjoy having the restaurant and bar with live piano music. It's a nice way to relax at the end of the day.
Stayed 3 nights in Jul 2023
Response from Cheyenne G. on Aug 13, 2023
Hello Allison,Thank you for choosing our property as your destination once again! We are delighted our team members delivered excellent service, and you enjoyed all the hotel has to offer, especially the live entertainment in the restaurant. It is a pleasure to have you as a guest, and we hope you will revisit!Best Regards,

10/10 Excellent

James W

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cheyenne G. on Aug 13, 2023
Hello James,Thank you for the perfect rating! It was a pleasure to have you as a guest, and we hope you will revisit!Best Regards,

10/10 Excellent

lpacino

Stayed 1 night in Jul 2023
Response from Cheyenne G. on Aug 25, 2023
Hello Ipacino,Thank you for the perfect rating! We hope you will revisit!Best Regards,Cheyenne G.

10/10 Excellent

Shawanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2023
Response from Cheyenne G. on Aug 2, 2023
Hello Shawanna,Thank you for choosing our hotel as your destination and sharing a perfect rating! We are glad you enjoyed the cleanliness our the entire property and hope you will revisit!Best Regards,Cheyenne G.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cheyenne G. on Jul 26, 2023
Hello Jeffery,Thank you for the perfect rating; we hope you will revisit the property soon!Best Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Came into Panama City for a basketball tournament. Front desk and restaurant manager were awesome. Rooms were clean, beds were soft and comfortable. The kids enjoyed the inside pool and small convenience store they had. My only negative was the server they had on morning shift in the restaurant. I think her name was Sarah. She was extremely rude to everyone that came for breakfast with me. She act like she didn’t want to serve us. She didn’t greet with a smile or anything. Then proceeded to wave us away like we were bothering her.
Stayed 2 nights in Jul 2023
Response from Cheyenne G. on Jul 12, 2023
Hello,Thank you for choosing our property as your destination. All your feedback is greatly appreciated as it helps improve the overall experience of all our future guests, such as yourself. We sincerely apologize, as the experience you describe with the server is not the impression we would ever want a guest to receive. Your concern will be brought to management and addressed right away. We are glad you enjoyed your overall experience and hope you will give our property another chance to improve your next visit.Best Regards,

4/10 Poor

Leanna

Stayed 2 nights in Jul 2023
Response from Cheyenne G. on Jul 30, 2023
Hello Leanna,Thank you for choosing our property as your destination. We would love to hear more about how we could improve your next visit.

8/10 Good

Stephanie

Traveled with family
Liked: Staff & service, room comfort
Nice Hotel, Friendly Staff - Needs a Good Cleaning
The decor and finishings are beautiful - but our room needed a good, deep cleaning. After showering, there was water on the bathroom floor - we used a towel to wipe it up - when finished, the towel was full of dirt and grime. We did not take our shoes off while in our room.
Stayed 1 night in Jun 2023
Response from Cheyenne G. on Jun 21, 2023
Hello Stephanie,Thank you for choosing our property as your destination. We sincerely apologize, as what you describe is not the cleanliness level we uphold our team to. As an IHG property, cleanliness is a top priority. Your concerns will be brought to management. It was a pleasure having you as a guest, and we hope you will revisit.Best Regards,Cheyenne G.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Cheyenne G. on Jun 5, 2023
Hello William,Thank you for joining us and sharing a perfect rating!Best Regards,Cheyenne G.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazin——-g
Stayed 3 nights in May 2023
Response from Cheyenne G. on May 31, 2023
Hello,Thank you for the perfect rating! We are glad you enjoyed a fantastic experience, and we hope you will revisit!See you at the beach!

10/10 Excellent

Wilda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cheyenne G. on May 23, 2023
Hello Wilda,Thank you for choosing our resort as your destination! It was a pleasure having you as a guest, and our team hopes to welcome you back soon!

8/10 Good

Mathew

Stayed 2 nights in May 2023
Response from Cheyenne G. on Jun 11, 2023
Hello Mathew,Thank you for the rating; we would love to hear more about how we could improve your next stay!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Cheyenne G. on Jun 5, 2023
Hello Larry,Thank you for the perfect rating! We hope to welcome you again!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff
Stayed 2 nights in Apr 2023
Response from TLP on Apr 26, 2023
We appreciate the feedback :)Best Regards, Holiday Inn Resort

8/10 Good

Mark, Saint Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to downtown
Stayed 1 night in Apr 2023
Response from CHollinger on Apr 7, 2023
Thank you for staying with us!!

10/10 Excellent

Diamond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Cheyenne G. on Apr 4, 2023
Hello Diamond,Thank you for the perfect rating! We would love to have you revisit soon!See you at the beach!

10/10 Excellent

Paula

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff beautiful property. Enjoy the indoor pool. In the morning breakfast was wonderful.
Stayed 1 night in Feb 2023
Response from CHollinger on Feb 20, 2023
Thank you for your feedback

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbish looks good. We thank you very much!
Stayed 1 night in Dec 2022
Response from Cheyenne G. on Dec 30, 2022
Hello Kent,Thank you for joining us and taking the time to share your kind words! We appreciate your feedback and hope you will revisit our property soon!Best Regards,

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property
Stayed 1 night in Dec 2022
Response from Cheyenne G. on Dec 28, 2022
Hello Brian,Thank you for joining us. We are glad you enjoyed our property and would love to hear more about how we could improve your next stay.Best Regards,

8/10 Good

KAYLA

Stayed 1 night in Dec 2022

2/10 Terrible

Preston

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. A bit plain but nice.
Stayed 1 night in Oct 2022
Response from CHollinger on Oct 17, 2022
Thank you for your feedback

10/10 Excellent

Ronda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
One of my favorite places to stay for work. Super clean, comfortable, quiet, with a very good onsite restaurant and bar. I used the indoor pool and hot tub every day
Stayed 5 nights in Sep 2022
Response from CHollinger on Sep 26, 2022
Thank you

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Cheyenne G. on Sep 16, 2022
Hello Robert,Thank you for the perfect rating! We hope you will choose to join us again soon!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Cheyenne G. on Sep 16, 2022
Hello Jason,Thank you for the perfect rating! We would love to have you join us again soon!Best Regards,

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Our stay was excellent. The staff was friendly and the rooms were very clean. We would definitely stay here again.
Stayed 2 nights in Aug 2022
Response from heather r on Aug 9, 2022
Hello Mary, We are so glad you loved your stay so much that you were able to rate it a perfect 10! We cannot wait to have you join us again soon! Best regards, Heather R

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place was awesome and clean as well as friendly customer service from staff. The light in the bathroom was about to go out it was ongoing blinking. Other than that everything was fine. The bartender was awesome. The cook last night was kinda rude but he was tired probably.
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Aug 2, 2022
Hello Sandra, Thank you for joining us and taking the time to share your experience. All your feedback is greatly appreciated as it helps us improve the overall experience of all our future guests, such as yourself. Weare glad you enjoyed the cleanliness of our property and the friendly customer service. It was a pleasure having you as a guest, and we hope you will revisit us soon! Best Regards, Cheyenne G.

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would highly recommend staying at this hotel. Exceptionally clean and staff are super nice.
Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Aug 2, 2022
Hello Christy, Thank you for joining us and taking the time to leave a review! We appreciate your recommendation and are glad you enjoyed our property's cleanliness and the excellent service from our team members. It was a pleasure to have you as a guest, and we hope you will join us again soon! See you at the beach! Cheyenne G.

8/10 Good

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was ok room was clean and comfortable. The breakfast could have been better for 15 dollar each adult
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Jul 29, 2022
Hello Isabel, Thank you for joining us and taking the time to share your experience! We are glad you enjoyed the cleanliness of our property and found your room comfortable. All your feedback is greatly appreciated as it helps us improve the overall experience of all our future guests, such as yourself.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Jul 26, 2022
Hello Tina, Thank you for choosing to stay with us and taking the time to leave a perfect rating! It was a pleasure having you as a guest, and we hope you will join us again soon! See you at the beach!

6/10 Okay

Verified traveler

Traveled with family
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Jul 26, 2022
Hello, Thank you for choosing to stay with us. If you would like to reach out to us, a member of management would love to hear more about your recent experience and how we could significantly improve your next stay. See you at the beach!

10/10 Excellent

Abigail

Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Mar 10, 2023
Hello Abigail,Thank you for the perfect rating! Our team would love to have you visit soon!

10/10 Excellent

Shadande

Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Mar 10, 2023
Hello Shadande,Thank you for joining us and sharing a perfect rating! Our team would love to welcome you as a guest again soon!

10/10 Excellent

latrieva

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from CHollinger on Jul 7, 2022
Thank You

10/10 Excellent

Tad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jun 2022
Response from Cheyenne G. on Mar 10, 2023
Hello Tad,Thank you for the perfect rating! Our team would love to welcome you back as as guest soon!