2001 Martin Luther King Boulevard, Panama City, FL
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
There was a lady in housekeeping named Leslie that went above and beyond and was the most pleasant person! She was super friendly and positive and I enjoyed our conversations! Everyone there was great but she really stood out!
Price and location was perfect for our little get away
Brian
Stayed 2 nights in Dec 2023
Response from Cheyenne G. on Jan 31, 2024
Hello Brian,Thank you for choosing our property as your destination and sharing a perfect rating! It was a pleasure to have you as a guest, and we hope you will revisit!Best Regards,
6/10 Okay
Brenda
Dec 8, 2023
Liked: Cleanliness, staff & service
Brenda
Stayed 1 night in Dec 2023
Response from Cheyenne G. on Dec 22, 2023
Hello Brenda,Thank you for sharing a rating. Our team appreciates all feedback and hopes you will revisit so we can improve your next stay!Best Regards,Cheyenne G.
I will be back to stay. I loved everything about this stay
Lakitri
Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Lakitri,Thank you for choosing our property as your destination! Our team is glad you enjoyed everything about your stay, and we look forward to your next visit!
6/10 Okay
Andrew
Business traveler
Sep 10, 2023
Liked: Staff & service
Disliked: Cleanliness
Housekeeping is very poor. I felt I need to sleep in my clothes. You can see it was a new property but poorly taken care of. Also the whole place reeks of bacon grease.
Andrew
Stayed 1 night in Sep 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Andrew,Thank you for choosing our property as your destination. All feedback is greatly appreciated as it helps our team improve the overall experience of all our future guests, such as yourself. We apologize as what you describe is not the cleanliness standard our hotel is held to as an IHG Property. We hope you will give our property another chance in the future to improve your stay significantly.
Very clean, enterance is just gorgeous. Beds comfy. Very pleased
Amy
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Aug 31, 2023
Hello Amy,Thank you for choosing our property as your destination. Our team is glad you enjoyed the property's cleanliness and all the hotel offers. We hope you will revisit it!Best Regards,
The staff Michelle was friendly and kind and helpful!
Amanda
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Aug 15, 2023
Hello Amanda,Thank you for choosing to visit our property. We are delighted to know Michelle delivered excellent service. It was a pleasure to have you as a guest, and we hope you will revisit it.
10/10 Excellent
Bruce
Aug 11, 2023
Bruce
Stayed 1 night in Aug 2023
Response from Cheyenne G. on Sep 13, 2023
Hello Bruce,Thank you for the perfect rating! We hope you will revisit!
I have stayed here numerous times and I have the best service every time! The staff is so friendly! I also enjoy having the restaurant and bar with live piano music. It's a nice way to relax at the end of the day.
Allison
Stayed 3 nights in Jul 2023
Response from Cheyenne G. on Aug 13, 2023
Hello Allison,Thank you for choosing our property as your destination once again! We are delighted our team members delivered excellent service, and you enjoyed all the hotel has to offer, especially the live entertainment in the restaurant. It is a pleasure to have you as a guest, and we hope you will revisit!Best Regards,
Hello Shawanna,Thank you for choosing our hotel as your destination and sharing a perfect rating! We are glad you enjoyed the cleanliness our the entire property and hope you will revisit!Best Regards,Cheyenne G.
Hello Jeffery,Thank you for the perfect rating; we hope you will revisit the property soon!Best Regards,
8/10 Good
Verified traveler
Business traveler
Jul 10, 2023
Liked: Cleanliness, staff & service, room comfort
Came into Panama City for a basketball tournament. Front desk and restaurant manager were awesome. Rooms were clean, beds were soft and comfortable. The kids enjoyed the inside pool and small convenience store they had.
My only negative was the server they had on morning shift in the restaurant. I think her name was Sarah. She was extremely rude to everyone that came for breakfast with me. She act like she didn’t want to serve us. She didn’t greet with a smile or anything. Then proceeded to wave us away like we were bothering her.
Verified traveler
Stayed 2 nights in Jul 2023
Response from Cheyenne G. on Jul 12, 2023
Hello,Thank you for choosing our property as your destination. All your feedback is greatly appreciated as it helps improve the overall experience of all our future guests, such as yourself. We sincerely apologize, as the experience you describe with the server is not the impression we would ever want a guest to receive. Your concern will be brought to management and addressed right away. We are glad you enjoyed your overall experience and hope you will give our property another chance to improve your next visit.Best Regards,
4/10 Poor
Leanna
Jul 10, 2023
Leanna
Stayed 2 nights in Jul 2023
Response from Cheyenne G. on Jul 30, 2023
Hello Leanna,Thank you for choosing our property as your destination. We would love to hear more about how we could improve your next visit.
8/10 Good
Stephanie
Traveled with family
Jun 18, 2023
Liked: Staff & service, room comfort
Nice Hotel, Friendly Staff - Needs a Good Cleaning
The decor and finishings are beautiful - but our room needed a good, deep cleaning. After showering, there was water on the bathroom floor - we used a towel to wipe it up - when finished, the towel was full of dirt and grime. We did not take our shoes off while in our room.
Stephanie
Stayed 1 night in Jun 2023
Response from Cheyenne G. on Jun 21, 2023
Hello Stephanie,Thank you for choosing our property as your destination. We sincerely apologize, as what you describe is not the cleanliness level we uphold our team to. As an IHG property, cleanliness is a top priority. Your concerns will be brought to management. It was a pleasure having you as a guest, and we hope you will revisit.Best Regards,Cheyenne G.
Hello Wilda,Thank you for choosing our resort as your destination! It was a pleasure having you as a guest, and our team hopes to welcome you back soon!
8/10 Good
Mathew
May 19, 2023
Mathew
Stayed 2 nights in May 2023
Response from Cheyenne G. on Jun 11, 2023
Hello Mathew,Thank you for the rating; we would love to hear more about how we could improve your next stay!
Hello Kent,Thank you for joining us and taking the time to share your kind words! We appreciate your feedback and hope you will revisit our property soon!Best Regards,
Hello Brian,Thank you for joining us. We are glad you enjoyed our property and would love to hear more about how we could improve your next stay.Best Regards,
One of my favorite places to stay for work. Super clean, comfortable, quiet, with a very good onsite restaurant and bar. I used the indoor pool and hot tub every day
Our stay was excellent. The staff was friendly and the rooms were very clean. We would definitely stay here again.
mary
Stayed 2 nights in Aug 2022
Response from heather r on Aug 9, 2022
Hello Mary,
We are so glad you loved your stay so much that you were able to rate it a perfect 10! We cannot wait to have you join us again soon!
Best regards,
Heather R
The place was awesome and clean as well as friendly customer service from staff.
The light in the bathroom was about to go out it was ongoing blinking. Other than that everything was fine.
The bartender was awesome. The cook last night was kinda rude but he was tired probably.
Sandra
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Aug 2, 2022
Hello Sandra,
Thank you for joining us and taking the time to share your experience. All your feedback is greatly appreciated as it helps us improve the overall experience of all our future guests, such as yourself. Weare glad you enjoyed the cleanliness of our property and the friendly customer service. It was a pleasure having you as a guest, and we hope you will revisit us soon!
Best Regards,
Cheyenne G.
I would highly recommend staying at this hotel. Exceptionally clean and staff are super nice.
Christy
Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Aug 2, 2022
Hello Christy,
Thank you for joining us and taking the time to leave a review! We appreciate your recommendation and are glad you enjoyed our property's cleanliness and the excellent service from our team members. It was a pleasure to have you as a guest, and we hope you will join us again soon!
See you at the beach!
Cheyenne G.
Stay was ok room was clean and comfortable. The breakfast could have been better for 15 dollar each adult
Isabel
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Jul 29, 2022
Hello Isabel,
Thank you for joining us and taking the time to share your experience! We are glad you enjoyed the cleanliness of our property and found your room comfortable. All your feedback is greatly appreciated as it helps us improve the overall experience of all our future guests, such as yourself.
Hello Tina,
Thank you for choosing to stay with us and taking the time to leave a perfect rating! It was a pleasure having you as a guest, and we hope you will join us again soon!
See you at the beach!
6/10 Okay
Verified traveler
Traveled with family
Jul 24, 2022
Verified traveler
Stayed 1 night in Jul 2022
Response from Cheyenne G. on Jul 26, 2022
Hello,
Thank you for choosing to stay with us. If you would like to reach out to us, a member of management would love to hear more about your recent experience and how we could significantly improve your next stay.
See you at the beach!
10/10 Excellent
Abigail
Jul 13, 2022
Abigail
Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Mar 10, 2023
Hello Abigail,Thank you for the perfect rating! Our team would love to have you visit soon!
10/10 Excellent
Shadande
Jul 11, 2022
Shadande
Stayed 2 nights in Jul 2022
Response from Cheyenne G. on Mar 10, 2023
Hello Shadande,Thank you for joining us and sharing a perfect rating! Our team would love to welcome you as a guest again soon!