Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lodi, New Jersey

Convenient to family and activities in Panama City

Posted Mar 18, 2015
Pros: Everything
Pleasant comfortable hotel. Have stayed there many times during visit with daughter and grandchildren. Always great stay. Staff great.
Comment from Hotel Management
Mar 18, 2015 by Meagan M., Hotel Management
Thank you so much for the excellent review! We are happy that you had another great stay with us and enjoyed everything our hotel has to offer as well as our convenient central location! Thank you for choosing the Holiday Inn Select; we hope to have you back as our guests again soon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Made my trip worth while

Posted Mar 16, 2015
Comment from Hotel Management
Mar 17, 2015 by Meagan M., Hotel Management
Thank you for the excellent review! We're so happy to hear that you had a great stay with us and that we made your trip worthwhile. We hope to have you back to visit us again soon; thank you for choosing the Holiday Inn Select!
2 out of 5
Recommended
by A verified traveler

retro

Posted Dec 18, 2014 on Hotels.com
check in desk staff were nice, others could have been better. Room service was average. the whole place has a retro feel to it with mirrors and laminate wood paneling. any minute, I expected al pachino in a tweed jacked (from Donnie Brasco) to come around the corner smoking his lungs out. I can tell that this place used to be smoked in a lot even in a non smoking room and hallways. it just has that "taste" of it. gym had 4 cardio machines that were in ok shape and one cable machine that was useful. bed comfort was probably 3 stars out of 5.
Comment from Hotel Management
Dec 23, 2014 by Amber, Hotel Management
Thank you for sharing your experience with us on Hotels.com. We're happy to hear that you enjoyed the friendly and helpful service provided by our front desk team. However, we are saddened to hear that you did not experience a comfortable stay as our guest comfort is very important to us. We are pleased to share with you that we are currently in the process of renovating the hotel with an updated and modern design. We are excited about all the enhancements and feel confident that you and our other valued guests will love our new look too. We hope to have you back as our guest again and thank you for choosing the Holiday Inn Select!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Atlanta

Good access.

Posted Oct 14, 2014
Pros: Heated pool.
Cons: Change the lobby scenery, reminds me of a casino.
Within good access to plenty of restaurants, the local mall, and maybe a 25 minute drive to Panama City Beach.
Comment from Hotel Management
Nov 13, 2014
We’re so glad you enjoyed your stay with us; thank you for sharing your experience at our hotel on Expedia! We are happy to hear that you enjoyed our excellent location with great access to restaurants and shopping, as well as relaxing in our heated indoor pool! Thank you also for the feedback regarding our lobby, we have been hard at work making some exciting enhancements to our property and hope to have you back to visit us again to experience them; thank you for choosing the Holiday Inn Select!
4 out of 5
Recommended
for Families
by LM

This traveler left a rating score only Posted Sep 4, 2014 on Hotels.com
1 out of 5
Recommended
for Families
by Mohammedfrom Saudi Arabia

Not as expected

Posted Aug 16, 2014 on Hotels.com
Not very well recieving and not very well condition. Was not expected as its name and its star
Comment from Hotel Management
Oct 25, 2014 by Amber, Hotel Management
Dear Mohammed, Thank you for taking the time to let us know about your stay at our property. I am sorry to hear our property did not meet your expectations. We are looking forward to making some changes to the hotel in the near future and invite you back to give us a second chance to provide you with the quality stay you expect from our hotel. Sincerely, Amber W.
3 out of 5
Recommended
by A verified traveler

Be careful when booking, otherwise great hotel

Posted Aug 12, 2014 on Hotels.com
When booking the hotel be careful if there are two options for double beds, one of them says you will get either a king bed or two double beds based on availability. I selected the double bed as the preference but at the hotel there was only one room left with a king bed. Hotel was clean and staff was nice.
Comment from Hotel Management
Oct 25, 2014 by Amber, Hotel Management
Dear Anonymous, I am glad to hear our hotel meet your needs with our clean facility and dedicated team. During the busy summer months it is harder to fulfill our guests request; our guest service team is still dedicated to fulfilling those requests. Although the bed type was not the one requested we are glad to hear it did not stop you from enjoying the rest of our wonderful hotel. Thank you for choosing the Holiday Inn Select, we appreciate your business and hope to have you as our guest again soon. Sincerely, Amber W.
4 out of 5
Recommended
by Johnfrom Titusville

Nice large room but...

Posted Aug 11, 2014 on Hotels.com
The room was nice and clean but there were a few things that annoyed me. The shower did not have an inner curtain and the bathroom got very wet while using the shower. There was no way to completely shield the room from outside light - only a sheer curtain that would close all the way. Light from the outside parking area kept the room lit all night. The room was large and the bed was very comfortable.
5 out of 5
Recommended
for Business Travelers
by amberfrom pensacola

excellent

Posted Aug 9, 2014 on Hotels.com
if I had to recommend a room away from the beach but great place to stay is this room ....great service wonderful workers was in town for a funeral check in time was at two pm the clerk was so helpful she allowed me to check in at noon rooms was wonderful and very clean breakfast was great would for sure stay again
3 out of 5
Recommended
by Robert Archbellfrom Holiday Inn Select, PC

Different

Posted Jul 28, 2014 on Hotels.com
The room was like none I have ever seen before, all mirrors on every wall. No way to adjust the Air Conditioning, the whole room just made you feel like you was being watched. Strange.
Comment from Hotel Management
Nov 1, 2014 by Amber, Hotel Management
Dear Robert Archbell, Thank you for taking the time to let us know about your stay at our property. I am sorry to hear the room you occupied during your stay did not meet your expectations. It is the only room in the hotel of its kind and is typically held for the last room rented. We have shared your feedback on this room with our owners to consider in the future of the hotel and the changes to the hotel we hope to see in the near future. We do hope to see you again so you can enjoy one of our beautiful and spacious regular rooms. Sincerely, Amber W.